Incredible Product
October 22, 2025

Incredible Product

Carlos Maury | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Video Webinar
  • Zoom AI Companion
  • Zoom Mail & Calendar

Overall Satisfaction with Zoom Workplace

[...] uses Zoom Workplace as its communications hub, and phone provider. As we wanted to consolidate communications and offer a solution for meetings, Zoom Workplace solved all of that and more. We are more connected with our officers across the US, being a meeting or phone code away from actively collaborating .

Pros

  • Enhanced communication
  • Better IP Phone
  • Webinars

Cons

  • More recording space
  • Cost savings

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

As a user of both Zoom Workplace and Teams, I think Zoom Workplace provides a more cohesive experience. We enjoy all the features and will take advantage of the remaining functions. This year, we enjoyed the Zoom Workplace events function with our international meeting, providing an alternate experience for meetings and events.

Zoom Workplace Feature Ratings

9.0
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
10
9.4
Answering rules
9
Call recording
10
Call park
8
Call screening
9
Message alerts
10
Business SMS/External Messaging
10
Voicemail Transcription
10
10.0
Mobile app for iOS
10
9.5
High quality audio
10
High quality video
9
8.3
Calendar integration
9
Meeting initiation
7
Record meetings / events
9
9.0
Desktop sharing
9
9.0
Live chat
9
9.0
User authentication
9
Participant roles & permissions
9
9.3
Centralized communications management
10
Team messaging
9
Team document sharing
9
Call and meeting analytics
9

Upgrading Zoom Workplace

Comments

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