Efficient Organization Tool
October 22, 2025

Efficient Organization Tool

Renee Edwards | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms
  • Zoom Team Chat
  • Zoom Scheduler
  • Zoom Docs
  • Zoom Whiteboard

Overall Satisfaction with Zoom Workplace

Zoom Workplace is used for phone calls, meetings, virtual open office hours, team chat, document sharing and measuring call volume. We also use Zoom Workplace for telehealth delivery and for large training events both externally and internally. Zoom has been a cornerstone to our success as an agency, keeping our team connected across the State and nationally.

Pros

  • Chats, keeping teams connected in both fun and practical ways
  • Virtual Office Hours, keeping team members connected in a virtual workspace
  • Training, allows for training to be delivered in real time or asynchronus

Cons

  • It would be nice if we had some kind of warning before video glitched or froze.
  • More video settings for lights and filters
  • Volume control per user
  • We were using another virtual phone app before that was totally unreliable, changing to Zoom improved our process flows drastically.
  • We are able to engage in real time with our clients and staff with great ease.
  • The SMS feature has also improved our client care.
Teams is limited in user controls and the interface is not intuitive.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

No

The interface is so much easier and robust at the same time than MS Teams, including the mobile app. I can work from anywhere, literally.

Zoom Workplace Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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