Zoom - A great solution for Townhalls and Larger online groups
October 22, 2025

Zoom - A great solution for Townhalls and Larger online groups

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Meetings & Chat
  • Zoom Video Webinar
  • Zoom Whiteboard

Overall Satisfaction with Zoom Workplace

Zoom Workplace has been critical in allowing us to coordinate and effectively meet online as a geographically dispersed organisation with the appropriate administration tools to help our teams to be able to reallocate or modify meetings when needed. Overall its been a great tool and the recording, streaming and AI functionality have all enhanced an already solid product.

Pros

  • Global Administration (Admin Tools)
  • Video Recording
  • Live streaming

Cons

  • Live Q&A Functionality
  • Voting Functionality
  • Interactions (popups) - Docs, Reference material, Websites etc
  • Allowed us to provide a solution for Online Training
  • Allowed us to provide a solution for Townhalls
  • Allowed us to provide a solution for Digital AGM and other governance meetings
Zoom is much better for the bigger events and training sessions along with townhalls etc we actually use meet for our internal meetings and general use because Zoom was not as good for that purpose however its been irreplaceable in that area mainly due to the Pigeonhole Live app if this was also on meet Zoom may make less sense as i cant do the Live Q&A and voting functions that we leverage and we get meet as part of our overall gsuite

Do you think Zoom Workplace delivers good value for the price?

Not sure

Are you happy with Zoom Workplace's feature set?

No

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

No

Great for larger town hall style meeting. Workshops, Training sessions and those more larger group sessions. however not as good for the quick 1v1 catchups or small group meeting due to not having an accompany chat ecosystem think Microsoft Teams and google workspace and i dont think it should these products really struggle in that larger area allowing with the additional features Zoom to become very good in the townhall mircoconference training edu space

Zoom Workplace Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
10
6.5
High quality audio
7
High quality video
6
8.0
Calendar integration
7
Meeting initiation
7
Record meetings / events
10
7.0
Desktop sharing
7
4.0
Live chat
4
9.0
User authentication
9
Participant roles & permissions
9
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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