ZoomInfo Review
March 13, 2021

ZoomInfo Review

Michael Huang | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with ZoomInfo

We tried to use Zoominfo as a source of leads but could not get through the set up for free trial. Had to deal with 5 or 6 incompetent ladies to get set up for a free trial. The "sales director" Nicole, decided that we were not a legitimate sales opportunity so did not complete the Zoom call or return my calls or emails when I asked about the "free trial." Had to follow up with another gatekeeping layer to get another appointment set up (since Nicole decided I was not worth a reply), only to have the gatekeeper arrange a meeting with the WRONG Nicole. So another day goes by without response and I call in and finally get someone named Malorie to actually take the time to call and ask about why I might want to spend $15000 for 1 year of ZoomInfo. She would only give 1 week's worth of trial, though it seems like lots of companies get the standard 2 weeks and of course they also severely limit the access and features and functions. I called into tech support and got an additional week which the "sales" team then decided they would retract without notice or warning during my "free trial" - what a joke. Don't use their overpriced service. Their staff are ruthless, greedy opportunists who don't [care] about your business.

Pros

  • none

Cons

  • terribly rude and aggressive sales people
  • very very very expensive
  • data is not accurate
  • they bait and switch you with "free" trials. they have no intention of letting you try anything for "free". don't be fooled.
  • Only had it for a little while but it did not produce any significant increase in conversion of leads to rev
None. I don't think I would ever use ZoomInfo for my business.

ZoomInfo Sales Feature Ratings

Advanced search
3
Identification of new leads
4
List quality
4
List upload/download
4
Ideal customer targeting
4
Load time/data access
2
Contact information
5
Company information
5
Industry information
4
Salesforce integration
2
Company/business profiles
5
Alerts and reminders
5
Data hygiene
5
Automatic data refresh
4
Tags
3
Filters and segmentation
6
Sales email templates
5

Comments

  • Colbie Blaisdell | TrustRadius Reviewer
    Hi Michael, Thank you for your feedback and concerns. We are saddened to hear that your experience with ZoomInfo has not met your expectations. I have gone ahead and reached out to Malorie and team, and from our understand they have been in contact with you to assist in resolving this issue with a solution. Please let me know if there is anything more we can do for you. Thank you, Colbie Blaisdell, ZoomInfo Customer Advocacy Team

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