Four years of using Zuora, and a very satisfied customer
March 18, 2016

Four years of using Zuora, and a very satisfied customer

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

Zuora is currently utilized for all billing functions in our organization. This encompasses invoice generation, payment processing, credits, etc. Zuora reporting functionality is also used frequently to provide information to both customers and internal sales representatives when needed. Multiple departments have Zuora access, however Zuora usage remains primarily with the billing team.

Pros

  • Easy to navigate and very well laid out.
  • Contains a multitude of functions, including dispatching automated notices such as past due reminders, expiring credit card notices, etc.
  • Payment processing and invoice adjustments are quick and easy.
  • Very stable platform. In the rare case that we experience an issue of some kind, the support response is lightning-fast.

Cons

  • No real built-in function to credit an account for a future (yet-to-be-invoiced) billing period. Alternatives are available, but not ideal.
  • Aside from usage-based billing, not geared towards invoicing in arrears (for services rendered).
  • Making multiple account adjustments without the aid of an API interface can be cumbersome.
Previous product was developed in-house. Zuora far exceeds it in terms of stability, consistency, and ease of use.
Work can be somewhat time-consuming when multiple adjustments are needed without the aid of an API. Outside of that scenario, the interface is extremely well laid out and easy to navigate. System catalogs a great amount of detail, but presents it in a manner that is easy to follow. Core functions such as payment processing and invoice generation are a breeze.

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