Zuora Flexibility with a learning Curve
March 25, 2016

Zuora Flexibility with a learning Curve

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

Our organization has used Zuora since 2013 across multiple product channels, payment frequencies, and currencies. Our Financial Operations Department uses Zuora exclusively for all credit card and manual invoicing accounts. Zuora is integrated with Salesforce as well as NetSuite. Our self service customers receive automated invoice e-mails upon payment and our sales assisted customers receive invoices originating from Salesforce.
  • Zuora has a powerful reporting function allowing a ton of useful information to be extracted.
  • It can be tailored to fit your particular business needs.
  • It produces an attractive invoice that is simple and can incorporate purchase order numbers, VAT, etc.
  • For invoices that are already posted, it only adjusts the Grand Total rather than individual line items. Customers are occasionally confused by this assuming the adjusted invoice is incorrect.
  • Zuora has several shortcomings when it comes to coupon calculations especially when an invoice is adjusted.
  • On invoice adjustment items, the drop down menus change order reducing workflow efficiency.
Zuora is a great choice for a subscription model billing option when your customers are small/midsize businesses or consumers. It becomes increasingly more cumbersome for Enterprise Fortune 500 customers with multiple entities or Parent/Child billing relationships.