Profit oriented, Impactful results.
March 24, 2016

Profit oriented, Impactful results.

RINKU SINGH | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zuora

Zuora is being used in the accounts receivable department for payment processing and generating daily reports.
  • It is a helpful tool for processing payments and refunds in some cases.
  • It helps us to pull all sort of data related to aging.
  • It is helpful for marketing as well.
  • In my opinion it should have more detailed tabs.
  • Analytics.
  • Financial reporting.
Yes earlier we were using Phoenix which was not as clear as Zuora is.
  • It has helped us in the operations department for processing and generating reports.
  • The dashboard has improved.
  • A/R improved.
  • as400 and unix
It is more clear to find payment that has been processed or invoices which have already been processed.

Using Zuora

60 - AR, AP and Financial Reporting
10 - IT, Finance,
  • Analysis
  • Analytics
  • Reportings
  • Dashboard creation
  • Report origination
  • Uploading attachments
  • A/R Balance
It's a perfect platform to make business effective.
  • Overall 2 - 3M business revenue on each month

Evaluating Zuora and Competitors

Yes - Phoenix
  • Product Features
  • Product Usability
  • Product Reputation
The product features were advanced and more convenient than Phoenix.

Zuora Implementation

Change management was a major issue with the implementation
  • Uploading previous data

Zuora Training

  • Online training
  • In-person training
  • Self-taught
It is useful.
It was reliable.
Yes it was easy to learn with training.

Configuring Zuora

It's the right type of product.
No - we have not done any customization to the interface

Zuora Support

Zuora has helped me a lot in my business.
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
While pulling reports for the dashboard.

Using Zuora

ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • Reporting
  • Dashboards
  • Uploading reports
  • Images uploading

Zuora Reliability

Integrating Zuora

Upgrading Zuora

Yes - it was smooth and reliable.
  • Budgeting
  • Analysis
Yes - Phoenix to Zuora.