All the Nopes
July 08, 2016

All the Nopes

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

I implemented customizations on the Salesforce platform to address product gaps in the Zuora platform that did not meet the business use cases of the end user.

The Zuora platform itself was used by the company to process payments of our clients, but from what I recall the setup of the system was not done correctly and the integration between Zuora and NetSuite was shaky at best and never worked.
  • Salesforce integration was decent
  • REST and SOAP API was good
  • Most of the support staff was responsive when tickets were submitted
  • Development of the platform and other products seemed to be driven by customer demands rather than core business use cases. This ended up adding a lot of bloat unneeded complexity to the core platform as well as the Zuora to NetSuite integration
  • The Zuora to NetSuite integration is pretty awful and should definitely be rebuilt
  • Stick with a consistent UI instead of changing it (5.100 -> 6.0 -> 7.0)
  • Better use of standard salesforce rather than janky customizations all over the place. A good example would be the use of Product2 to support forecasting, but custom objects still hang off of that and are being used to support a product catalog.
  • Credit Card integration was pretty bad in terms of being able to determine errors from the processor or from Zuora
  • Stripe
Stripe is far easier to implement with a much lower price threshold to use. It allows easier implementation for the end user and offers far more flexibility than what Zuora can offer.
The Zuora platform can handle very simplistic use cases of the billing model or product model easily for recurring billing, but the ability to support anything else is shaky at best.

The concept of accepting down payments by the end user's customers requires the need to jump through many hoops because of the object model in order to support it.