Zuora - Not for Everybody
July 08, 2016

Zuora - Not for Everybody

Erik Mullen | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

Was used for a small product offering. My main experience with Zuora was as an implementation partner.
  • Integration with Salesforce
  • API is fairly easy to use
  • Please stop doing client driven development. New mystery features seem to crop up all the time that are obviously not for mass use. The release cycle also seems a bit chaotic, new features get added all the time and makes it difficult to stay on top of the platform.
  • Please test your releases better. Every new Salesforce release seems to bring a new set of seemingly glaringly obvious bugs.
  • The knowledge center can be a lot easier to navigate. I find it easier to google for the topic and have it lead me to the knowledge article I am looking for rather than using your UI.
  • There is a real lack of enterprise level support (last time I checked). There really is no easy way to segment the system by profile/division etc. People still need global access to do simple things like creating a bill run.
  • There needs to be WAY better documentation on your payment processor integration. There are a number of special flags that need to be set, and data is being grabbed from all over the place making customizations a long and arduous process.
  • Why can I only have a single Accounting Code per payment type (especially when I cannot have multiple of the same type - e.g. Credit Cards).
  • The product catalog UI can really use a re-haul (plus the naming system is confusing). Any product with 20+ rate plans becomes a huge chore to manage.
  • The Multi-Currency editing is awful as well, you can only set one charge at a time instead of making several changes at once and then saving
  • More debugging tools on the platform would be extremely helpful. The product itself has so many moving parts it's sometimes impossible to tell WHY something is happening.
Currently not using Zuora or the alternatives, but Stripe is a cheaper and simpler solution for small companies.
Right now Zuora seems to be fit in a really odd space. Not quite powerful enough for enterprise level customers, way too much for commercial (not to mention costs). Mid market seems to be the only place suited for Zuora, but that space now has more viable options.