Z-Insights Product Review
December 21, 2015

Z-Insights Product Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zuora Insights

We use Zuora Insights in our customer success organization to monitor, track and help predict the engagement of our top tier customers.
  • The front end UI is by far the best of all the customer success analytics tools I have used.
  • Flexibility of implementation and integration across various systems.
  • They are one of the most customer success centric organizations I've worked with.
  • I would like to see the ability to create your own metrics and reports with the collected data instead of relying on the Zuora Insights team to create metrics and reports for you.
Most of the other systems that track customer usage are just raw data providers with no comparison ability or added context. Zuora Insights allows us to aggregate the data/usage of our various customers and turn that in to something actionable.
We have not seen the benefit of this yet, however this is probably due to being relatively early in our implementation.
Zuora Insights has made it much easier to share information about the health of our enterprise customer base across the whole organization.
For organizations who are not 100% Salesforce centric, Zuora Insights is great because it is not a native SAlesForce application, unlike most of its competitors. This fit out organizational landscape well as various teams who do not have access to SalesForce data can still benefit from the insights provided by the tool.