ITSM in Medium CX business
April 24, 2021

ITSM in Medium CX business

Mostafa Awad | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Regular

Overall Satisfaction with Zendesk Support Suite

It's used as a platform for managing remote customer support with development and engineering teams. It's used to support customers upon agreed SLA. The responsible department is IT & Service Edge teams.
  • SLA
  • Internalt/External Communications
  • Knowledge Base
  • Service Management
  • N/A
  • User-friendly interface
  • Easy services and tickets reporting
  • Service management
  • Saving much time in service management activities

Do you think Zendesk Support Suite delivers good value for the price?

Yes

Are you happy with Zendesk Support Suite's feature set?

Yes

Did Zendesk Support Suite live up to sales and marketing promises?

Yes

Did implementation of Zendesk Support Suite go as expected?

Yes

Would you buy Zendesk Support Suite again?

Yes

Service management and operations are a good choice. I can't identify less appropriate scenarios as I see Zendesk Support Suite is very useful for every kind of businesses and technology management.

Zendesk Support Suite Feature Ratings

Organize and prioritize service tickets
8
Expert directory
7
Subscription-based notifications
7
ITSM collaboration and documentation
8
Ticket creation and submission
9
Ticket response
9
External knowledge base
9
Internal knowledge base
9
Customer portal
8
Social integration
8
Email support
8
Help Desk CRM integration
8