ITSM in Medium CX business
April 24, 2021
ITSM in Medium CX business
Score 9 out of 10
Vetted Review
Verified User
Software Version
Regular
Overall Satisfaction with Zendesk Support Suite
It's used as a platform for managing remote customer support with development and engineering teams. It's used to support customers upon agreed SLA. The responsible department is IT & Service Edge teams.
- SLA
- Internalt/External Communications
- Knowledge Base
- Service Management
- N/A
- User-friendly interface
- Easy services and tickets reporting
- Service management
- Saving much time in service management activities
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
Yes
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes