Overview
What is Gong?
Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…
The assistant you need!
Great, actionable AI insights into the customer voice across the journey
Review of Gong as an end-user (account executive).
Hit the nail on the...Gong
Good product if you have the time to spent on it
Innovative tool that continues to save reps value time
Best app for any Sales or CS team that wants to learn from their interactions
- Recording the call and registering …
Great Tool for CSMs
Gong is a great tool to have at your disposal
Gong is a MUST HAVE for your sales organization
Gong review by Business apps manager
Amazing transparency for sales managers
East of west gong is the best
Great tool for your Tech Stack
How Gong Differs From Its Competitors
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Relevant and Accurate Insights
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Relevant and Accurate Insights
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Relevant and Accurate Insights
Relevant and Accurate Insights
Relevant and Accurate Insights
Relevant and Accurate Insights
Relevant and Accurate Insights
Relevant and Accurate Insights
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call Recording Playback (6)9.595%
- Keyword Detection (6)8.282%
- Speech-to-Text Transcription (6)8.080%
- Sentiment Analysis (5)7.272%
Reviewer Pros & Cons
Video Reviews
9 videos
Pricing
What is Gong?
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
42 people also want pricing
Alternatives Pricing
What is CallTrackingMetrics?
CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.
What is Exotel?
Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI. The platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications.
Features
Conversation Intelligence Software Features
Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.
- 8Speech-to-Text Transcription(6) Ratings
Automatically transcribes audio recordings of conversations into text for easy review and analysis.
- 8.2Keyword Detection(6) Ratings
Identifies and highlights key words or phrases within the transcribed conversations to help users pinpoint important topics.
- 7.2Sentiment Analysis(5) Ratings
Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.
- 9Speaker Diarization(5) Ratings
Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.
- 9.5Call Recording Playback(6) Ratings
Enables users to listen to recorded conversations for additional context and verification of the transcribed content.
- 7.4Call Summarization(5) Ratings
Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.
- 7Conversion Metrics(5) Ratings
Tracks and measures conversation metrics such as talk time, silence duration, and engagement levels to evaluate communication effectiveness.
- 8.4Keyword Search & Retrieval(5) Ratings
Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.
- 8.6Call Tagging(5) Ratings
Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.
- 7Integration with CRM Systems(5) Ratings
Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gong?
The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.
Gong Screenshots
Gong Videos
Gong Integrations
- Ambition
- Clari
- Domo
- productboard
- Seismic
- Slack
- Tonkean
- Tray.io
- Workato
- Zapier
- Zoom Workplace
- DialSource
- Google Meet
- Google Workspace
- HubSpot CRM
- Klue
- Seismic Learning
- Microsoft Teams
- Salesloft
- Aircall
- Amazon Connect
- BigID
- Brainshark
- CallRail
- ClearSlide
- CloudTalk
- ConnectAndSell
- Five9
- FrontSpin
- Fuze
- Groove, a Clari company
- Highspot
- Join.me (discontinued)
- Orum
- Outplay
- Proposify
- Rippling
- MiCloud Connect
- Skype
- Talkdesk
- Dialpad Ai Meetings
- Vidyard
- Ytel
- Appointlet
- Atrium
- Microsoft Dynamics 365
- Demodesk
- Mobile2CRM
- Truly
- Gong for Outreach
- Zendesk
- Cisco Webex Meetings
- Gong Automation Rules
- Office 365
- Outreach Voice
- 8x8
- BlueJeans
- Chase Data
- Close.io
- Crayon
- Dialpad
- Digideck
- e4enable
- EverAfter
- EvolveIP
- Gainsight
- Genesys
- Gong Tile for Outreach
- GoToMeeting
- HubSpot Telephony System
- inContact
- LevelJump
- Managr
- Marketo Sales Engage
- NetSapiens
- Nextiva
- Okta
- Playbooks by InsideSales
- ReadyMode
- Red Box
- RingCentrral
- RingCentral Engage
- RingCentral Office
- RingDNA
- Salesforce Lightning
- Salesforce Provisioning
- Sendbloom
- Tray
- Twilio Flex
- Velocify
- VocalIP
- Vonage
- Xant
- Zendesk
Gong Competitors
Gong Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | Arabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish |
Gong Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(820)Attribute Ratings
- 8.7Likelihood to Renew10 ratings
- 9.1Availability1 rating
- 9.1Performance1 rating
- 9Usability218 ratings
- 9.6Support Rating99 ratings
- 8.8Implementation Rating5 ratings
- 9.1Configurability1 rating
- 9.1Product Scalability1 rating
- 9.1Ease of integration1 rating
- 9.1Vendor pre-sale1 rating
- 9.1Vendor post-sale1 rating
- 9.1Contract Terms and Pricing Model1 rating
Reviews
(1-25 of 66)The assistant you need!
My favorite piece is the AI summary. I basically copy this into an email and then clean it as a recap for the customer. Helps with timelines, a joint execution plan, and accountability.
- Summary of calls
- Quick insights of who is involved
- Human tendencies such as patience and speaking
- Sharing of calls or snippets with customers
- Speed to access the call
- Searching for specific calls
- UI -easy to use
- Salesforce integration
- Call recording and coaching
- Accuracy of salesforce opportunity linking
- AI call summaries
- Follow up actions
- Recording the call and registering everything that was said for safekeeping and verifying after the call every action point that was agreed with our customers
- Reviewing the call as a team and individually to detect areas of improvement in the length of our monologues, the kind of questions we ask, how active our listening was, how much we could empathize with our customers, etc.
- Detecting The different topics in a conversation and separating the call by these topics
- identifying areas of improvement
- making a very thorough summary automatically
- offering additional tools like setting up reminders for action items, calls, etc
- I don't really recall anything that I would mention as something that is wrong
I can't think of a better way to get actual material from our performance to give us a better chance to detect areas of improvement and hone our skillset before our next call.
Even it's super fast. In merely a few minutes after the call you receive an email telling you that the recording is already ready for us to exploit it.
Gong is a MUST HAVE for your sales organization
- Captures what was said
- Capture action items
- Supports what the sales rep says to the prospect
- Easier to grab snippets
A lot of times, I don't have enough time to take as detailed of notes as I'd like. Gong completely eliminates this issue by not only recording calls but also pointing out action items I mentioned, key points the prospect said, etc. Gong also identifies risks in my pipeline to help me better manage it and win more deals.
- Identifies keywords and action items on calls
- Identifies risks in my pipeline
- Provides insightful blog posts with tips and tricks for selling
- Gong logs me out way too quickly. I'm not sure if that is just my company, but sometimes it feels like I'm logged out after 15 minutes and it's frustrating to keep logging back in
Gong - Important for Sales to CS
- Easy to search for keywords within calls
- Easy to categorize calls
- Easy to send calls and call snippets to clients
- Sometimes I have difficult using the search function
- Gong does not always capture client info (emails)
Sophisticated Conversational Intelligence!
- Gives access to exciting betas and features like suggestions for action items based on the call
- Speaker separation during calls and identification of attendees
- Integration with Salesforce works well
- Effectively records every call and allows sharing of select snippets internally and exterrnaally
- integration with email platform when auto-creating emails as action items
- Summary of key points covered in call transcipt auto generated for email
- automatically suggest resources in real time as objections are brought up on call
Gong is Great!
- Data and Analytics
- Recordings
- Feedback
- Next Steps
- Nothing I can think of at this time
Gong keeps me honest and also gives me credibility when I share trends with management.
- Call recording
- Post-call recap
- Reminders for calls coming up
- Reminders to follow up
- I'd like for the call and email timeline to be condensed to just show actual activities and not large gaps where things aren't happening.
- Also in the timeline, I'd like to hover over the call icon and see the title of the call instead of having to click into it.
Gong is a necessity in your tech stack!
- Gives actionable suggestions and feedback with each call.
- Records calls and transcribes them.
- They make it extremely easy to search for specific calls or emails by company, keywords etc.
- I would love to see a weekly report that is emailed to me of my teams productivity, trends in their calls etc (similar to the gong calls that are sent to me once they finish up a call).
Best Tool For Top Reps (A Must Have)
- Pipeline Management
- Data Syncing to Salesforce
- Upload speed can be slow following a call
Gong is the Bomb!
- Call recordings
- AI for action items
- Sales performance analysis
- Makes me look better on recorded calls
Gong Review
- Creation of meeting notes
- Describing the call
- Sharing the participants and managing the timing of each call
- Admin console
- Logs and reports
- The meeting notes could be better for non-english speakers.
- The admin side could be improved.
- I would like to see recording alerts and notifications.
Very Helpful Tool in our Tech Stack!
- Call Recording
- Deal Boards
- Coaching
- High performer actions
- Replicating success
- Transcriptions
Great way to analyze your calls!
- Gives action item summary
- brings awareness to how well you listen to the client
- Identifies potentially harmful patterns and habits that the user isn't cognizant of doing.
- I would love to see more polishing tools like identifying filler words
- Aggregated data that can identify best practices of top performers
- I can't think of anything else
Gong is a key resource for any Customer Success Manager
- Makes call follow up easy
- Keeps a transcript of the conversation
- Allows you to learn from others' call recordings
- Notes in app - there needs to be an option to download your notes or a better formatted copy/paste for this function.
- Transcript - make this downloadable so it can be copied/pasted/reformatted for CSM's who have to input notes into other systems.
Gong for training and professional services teams
- Call recording
- Voice to text transcription
- Identifying key words
- Call analytics
- Folder organization
- Voice to text is not always correct
Gong is a valuable tool in my toolbox as a product manager
- Capturing the entire call
- provide good transcript of the call
- Simple to collaborate meeting notes with different stockholders
- Help me improve my pitch as I can listen back
- Help train the team with live examples of what's working and what is less effective
- Building an action item that I can integrate into my workflow tool can be nice (Jira, Monday, etc...)
A Great Tool
- It is a repository of data.
- It gives insights to calls with customers and prospects to help handle them better.
- Transcripts make it super easy to make notes and bullet points to summarize discussions.
- Simpler UI/UX
- Slightly better call transcripting
- Better mobile app - it's not as good as the website
Gong changed the B2B game.
- Transcipt
- Integrate with Zoom
- Integration from Gong to SFDC could be better (i.e., embedded links to Gong calls within SFDC)
- Calendar feature could use some improvement
Gong is great!
- Great audio transcription
- Faster video analyzing
Gong helps keep CSM teams honest
- quickly find customer's feedback from call timeline
- sometimes it reminds me of open items or deals that need a gentle push
- 100% automated
- incorporating useful tips into next step emails
- call quality could always be improved
- UI sometimes clunky
It's very ineffective when it comes to the Hebrew language.
Gong is incredibly useful
- call recording
- speaking volume
- email reminders
- The transcript is a great feature, but the text recognition leaves much room for improvement
- Not sure why some calls record and others do not
- snippets for external share are a bit difficult to trim,
Gong usage
- Call transcription
- Automated pipeline review
- Notification
- Transcription isn't always perfect
- Could be a bit laggy loading calls (up to 24 hours)
Great product!
- Recording calls
- Providing reminders
- Highlighting key themes/action items
- Showing that a "task" has been completed by another team member so it's not pending for you anymore