10to8 Appointment Scheduling Software vs Genbook | TrustRadius

What users are saying about

Score 9.3 out of 10

Based on 12 reviews and ratings

Score 10 out of 10

Based on 8 reviews and ratings

Pros

For startups on a low budget, it offers a free plan that allows you one or two integrations.
You can embed your booking page that you create directly on 10to8 to your website using a shortcode.
You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients.
You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days.
You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars.

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Ayo Bamgbose, Assoc CIPD, MSc

Online digital business coach

Self-employedE-Learning, 1-10 employees

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Manufactured time for my more essential job duties as owner
It requires a credit card for all scheduling. Takes away the whole ask awkwardness.
Sifts out the not so serious purveyors of massage and keeps those that are.
Provides gift certificate purchase in increments or whole amounts. Saves me time.

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Licensed Massage Practitioner

Intuitive Touch Massage By Jon, LLCHealth, Wellness and Fitness, 1-10 employees

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Cons

The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
Expanding the messaging options and being able to send emails to clients and use templates would be helpful.

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Psychotherapist in Private Practice

Therapy with LizMental Health Care, 1-10 employees

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The end user’s (the customer's online booking view) is cumbersome and not very appealing in appearance.
Email to your book of business via Genbook is missing.

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Owner

Beautiful You Permanent CosmeticsMedical Practice, 1-10 employees

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Usability

10to8 Appointment Scheduling Software 9.6

Based on 4 answers

The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app

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Ayo Bamgbose, Assoc CIPD, MSc

Online digital business coach

Self-employedE-Learning, 1-10 employees

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Genbook 10.0

Based on 1 answer

Genbook is an amazing online platform and easy to use and work with on the go.

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Owner and Provider

Childbirth Options, LLCMedical Practice, 1-10 employees

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Support Rating

10to8 Appointment Scheduling Software 9.2

Based on 8 answers

The support that I have received has been fantastic! When I first started to use 10 to 8 and began evaluating the use for our campus, I had many questions regarding corporate pricing, integration with other tools, and training. I have always found that the support group was very helpful in helping me to find solutions and providing me with resources as requested. Over the years, I have certainly had a couple of issues that require the assistance of support. The most recent incident that I can recall involved a problem with syncing my various calendars. In short, an issue had emerged that was causing duplication of appointments on my schedule, creating some confusion for my students as well as myself. I reached out to Support and provided some information about what was occurring; they were able to provide direction and insights to solve my problem within 12 to 18 hours. In this instance, I sought Support through online/email. So a small delay would be anticipated, and in this case, was completely acceptable. I have not experienced any problems that were unresolved. I have reached out to them with suggestions in the past and requests for enhancements to the tool and all of these have been acknowledged and received, and in some cases, they noted that some things were being developed. I have certainly seen the tool evolve over time and get better.

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Verified User

Team Lead in Other

Education Management Company, 501-1000 employees

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Genbook 9.4

Based on 5 answers

Genbook customer support is very responsive and great at communicating with customers.

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Verified User

Professional in Other

Health, Wellness and Fitness Company, 1-10 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Genbook 10.0

Based on 1 answer

amazing work

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Owner and Provider

Childbirth Options, LLCMedical Practice, 1-10 employees

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Alternatives Considered

We can't schedule directly through MyCase, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use Calendly for some appointments, but it's more expensive.

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Sara M. Kelley, Esq.

Associate Attorney (Legal Engineer)

Sibus Law Group, APCLegal Services, 1-10 employees

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AcuBase Pro is my practice management software. The only overlap for me is that they both function as customer databases. I would love to see integration between the software in the calendars.

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Jason Moore, L.Ac.

Owner - Licensed Acupuncturist

Coast Family AcupunctureAlternative Medicine, 1-10 employees

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Return on Investment

Having this service has allowed my team to spend more time on other tasks as clients can take scheduling, changing dates and times into their own hands and the system keeps track of it all! It has been a great tool for our whole team!

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Podcaster, Crafter, Collaborator

Fox Talks BusinessOnline Media, 1-10 employees

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Save me money. I do not need to hire a receptionist. People book directly online often without ever speaking with me.
People can book at all hours of day or night.

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Rebecca Taylor Shaw, CCH

Founder

Charleston Hypnosis CenterProfessional Training & Coaching, 1-10 employees

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Screenshots

See All (5) 10to8 Appointment Scheduling Software Screenshots

See All (5) Genbook Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

$0

10to8 Appointment Scheduling Software Editions & Modules

Edition

Free Forever	$0¹
Basic	$12¹
Grow	$25²
Bigger Business	$50³
Bespoke	Bespoke⁴

pcm (100 appts + 2 logins)
pcm (300 appts + 3 logins)
pcm (600 appts + 6 logins)
Bespoke

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Genbook Editions & Modules

Edition

Solo (annual)	$25¹
Team (annual)	$49²
Company (annual)	$83³

Per 1 user, Per month
Per 2-5 users, Per month
Per 6-12 users, Per month

Additional Pricing Details

No hidden surprises. No contracts. No risks. Just value for money. Every plan includes all features.

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