10to8 Appointment Scheduling Software vs Genbook

Likelihood to Recommend

10to8 Appointment Scheduling is generally well suited to my business. Online booking with a separate online booking site is something I have been exploring for some time. However, in my specific use case, I am watchful for when it is inappropriate for clients to make a direct booking with my service - for example, if they are in a mental health crisis - and often it is useful to have contact with clients before they book an appointment in order to check that psychotherapy is the best option for them. However, I feel that using 10to8 Appointment Scheduling in combination with my website can address these concerns.

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Liz Jeffries

Psychotherapist in Private Practice

Therapy with LizMental Health Care, 1-10 employees

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I really think that Genbook would be suited for any type of practice- the rates changed based on the number of users. We used it in a pretty small practice although I fell like it is a very scaleable program.It's a really valuable resource for a practice with multiple doctors/ multiple workers.

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Melanie Haas

Office Manager

Procurement LeadersHealth, Wellness and Fitness, 1-10 employees

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Pros

Flexibility with appointment confirmations, reminders, and automated settings (which can be overridden).
Flexibility with booking services - I can adjust settings to show or hide services and make them bookable, hidden, or just viewable.
Flexibility with payments - payments can be required or optional at the time of booking.

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Liz Jeffries

Psychotherapist in Private Practice

Therapy with LizMental Health Care, 1-10 employees

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Schedule modification: any way you need to set up your schedule, Genbook allows for the best flexibility. You can customize it to your practice and then each individual practitioner.
Multiple users- this is really great because you can even pull reports on the entire practice or per each user.
Reminders- Appointment reminders.

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Melanie Haas

Office Manager

Procurement LeadersHealth, Wellness and Fitness, 1-10 employees

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Cons

The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
Expanding the messaging options and being able to send emails to clients and use templates would be helpful.

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Liz Jeffries

Psychotherapist in Private Practice

Therapy with LizMental Health Care, 1-10 employees

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Specific Reporting

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Melanie Haas

Office Manager

Procurement LeadersHealth, Wellness and Fitness, 1-10 employees

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Usability

10to8 Appointment Scheduling Software 9.1

Based on 1 answer

It is very easy to use

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Jonathan haslam

plumber

Yorkshire maintenance and plumbfixConstruction, 1-10 employees

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No score

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Support

10to8 Appointment Scheduling Software 9.1

Based on 1 answer

The support has been reliable and efficient

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Jonathan haslam

plumber

Yorkshire maintenance and plumbfixConstruction, 1-10 employees

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No score

No answers yet

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Alternatives Considered

I have used the WriteUpp service which has an online booking component but switched to 10to8. While WriteUpp provides an excellent service with a wide range of features, a lot of what it offers I don't need as a sole practitioner. It was effective though. I received bookings and payments through WriteUpp and it was generally an attractive booking system for clients.

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Liz Jeffries

Psychotherapist in Private Practice

Therapy with LizMental Health Care, 1-10 employees

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AcuBase Pro is my practice management software. The only overlap for me is that they both function as customer databases. I would love to see integration between the software in the calendars.

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