What users are saying about

10to8 Appointment Scheduling Software vs Genbook

10to8 Appointment Scheduling Software
21 Ratings
Genbook
9 Ratings

10to8 Appointment Scheduling Software

21 Ratings
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Score 9 out of 100

Based on 21 reviews and ratings

Genbook

9 Ratings
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Score 10 out of 100

Based on 9 reviews and ratings

Attribute Ratings

  • Genbook is rated higher in 1 area: Likelihood to Recommend
  • 10to8 Appointment Scheduling Software and Genbook are tied in 2 areas: Usability, Support Rating

Likelihood to Recommend

9.7

10to8 Appointment Scheduling Software

97%
12 Ratings
10.0

Genbook

100%
8 Ratings

Likelihood to Renew

10to8 Appointment Scheduling Software

N/A
0 Ratings
10.0

Genbook

100%
1 Rating

Usability

10.0

10to8 Appointment Scheduling Software

100%
4 Ratings
10.0

Genbook

100%
1 Rating

Support Rating

9.4

10to8 Appointment Scheduling Software

94%
10 Ratings
9.4

Genbook

94%
5 Ratings

Implementation Rating

10to8 Appointment Scheduling Software

N/A
0 Ratings
10.0

Genbook

100%
2 Ratings

Likelihood to Recommend

10to8 Appointment Scheduling Software

10to8 Appointment Scheduling Software is very well suited for teams and departments who have appointments either physical or virtual running every day and thus a tool such as this helps to better manage scheduled appointments, ensuring that our customer service team has the foresight advantage by knowing who we will be meeting daily, when and why, whilst also ensuring that we aren’t overwhelmed by too many scheduled appointments.

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Temitope Esuola | TrustRadius Reviewer
Temitope Esuola
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Genbook

I never had to reach out for any help with the system, there was really good information on how to use Genbook. Any time a new feature was out, the how-to video was right there with it. I hate that Genbook merged with Booksy, I've had nothing but issues with Booksy, There's no customer service at all, on any forms of communication if you need help with Booksy.

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Charmin C. Cody | TrustRadius Reviewer
Charmin C. Cody
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Pros

10to8 Appointment Scheduling Software

  • For startups on a low budget, it offers a free plan that allows you one or two integrations.
  • You can embed your booking page that you create directly on 10to8 to your website using a shortcode.
  • You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients.
  • You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days.
  • You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars.

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Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer
Ayo Bamgbose, Assoc CIPD, MSc
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Genbook

  • Manufactured time for my more essential job duties as owner
  • It requires a credit card for all scheduling. Takes away the whole ask awkwardness.
  • Sifts out the not so serious purveyors of massage and keeps those that are.
  • Provides gift certificate purchase in increments or whole amounts. Saves me time.

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Jon Borges | TrustRadius Reviewer
Jon Borges
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Cons

10to8 Appointment Scheduling Software

  • The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
  • The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
  • Expanding the messaging options and being able to send emails to clients and use templates would be helpful.

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Liz Jeffries | TrustRadius Reviewer
Liz Jeffries
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Genbook

  • The end user’s (the customer's online booking view) is cumbersome and not very appealing in appearance.
  • Email to your book of business via Genbook is missing.

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Sheila Bowen | TrustRadius Reviewer
Sheila Bowen
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Pricing Details

10to8 Appointment Scheduling Software

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—
Entry-level set up fee?
Optional
$0

Starting Price

$0 pcm (100 appts + 2 logins)

10to8 Appointment Scheduling Software Editions & Modules

Edition
Free Forever$01
Basic$121
Grow$252
Bigger Business$503
BespokeBespoke4
  1. pcm (100 appts + 2 logins)
  2. pcm (300 appts + 3 logins)
  3. pcm (600 appts + 6 logins)
  4. Bespoke
Additional Pricing Details
—

Genbook

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$25 Per 1 user, Per month

Genbook Editions & Modules

Edition
Solo (annual)$251
Team (annual)$492
Company (annual)$833
  1. Per 1 user, Per month
  2. Per 2-5 users, Per month
  3. Per 6-12 users, Per month
Additional Pricing Details
No hidden surprises. No contracts. No risks. Just value for money. Every plan includes all features.

Usability

10to8 Appointment Scheduling Software

10to8 Appointment Scheduling Software 10.0
Based on 4 answers
The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app

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Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer
Ayo Bamgbose, Assoc CIPD, MSc
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Genbook

Genbook 10.0
Based on 1 answer
Genbook is an amazing online platform and easy to use and work with on the go.

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Sizzly Auer | TrustRadius Reviewer
Sizzly Auer
View all 1 answers on this topic

Support Rating

10to8 Appointment Scheduling Software

10to8 Appointment Scheduling Software 9.4
Based on 10 answers
The support that I have received has been fantastic! When I first started to use 10 to 8 and began evaluating the use for our campus, I had many questions regarding corporate pricing, integration with other tools, and training. I have always found that the support group was very helpful in helping me to find solutions and providing me with resources as requested. Over the years, I have certainly had a couple of issues that require the assistance of support. The most recent incident that I can recall involved a problem with syncing my various calendars. In short, an issue had emerged that was causing duplication of appointments on my schedule, creating some confusion for my students as well as myself. I reached out to Support and provided some information about what was occurring; they were able to provide direction and insights to solve my problem within 12 to 18 hours. In this instance, I sought Support through online/email. So a small delay would be anticipated, and in this case, was completely acceptable. I have not experienced any problems that were unresolved. I have reached out to them with suggestions in the past and requests for enhancements to the tool and all of these have been acknowledged and received, and in some cases, they noted that some things were being developed. I have certainly seen the tool evolve over time and get better.

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Anonymous | TrustRadius Reviewer
Verified User
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Genbook

Genbook 9.4
Based on 5 answers
Always friendly and quick to respond.

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Rebecca Taylor Shaw, CCH | TrustRadius Reviewer
Rebecca Taylor Shaw, CCH
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Implementation Rating

10to8 Appointment Scheduling Software

No score
No answers yet
No answers on this topic

Genbook

Genbook 10.0
Based on 2 answers
amazing work

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Sizzly Auer | TrustRadius Reviewer
Sizzly Auer
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Alternatives Considered

10to8 Appointment Scheduling Software

We can't schedule directly through MyCase, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use Calendly for some appointments, but it's more expensive.

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Sara M. Kelley, Esq. | TrustRadius Reviewer
Sara M. Kelley, Esq.
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Genbook

AcuBase Pro is my practice management software. The only overlap for me is that they both function as customer databases. I would love to see integration between the software in the calendars.

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Jason Moore, L.Ac. | TrustRadius Reviewer
Jason Moore, L.Ac.
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Return on Investment

10to8 Appointment Scheduling Software

  • Having this service has allowed my team to spend more time on other tasks as clients can take scheduling, changing dates and times into their own hands and the system keeps track of it all! It has been a great tool for our whole team!

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Tanya Fox | TrustRadius Reviewer
Tanya Fox
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Genbook

  • Save me money. I do not need to hire a receptionist. People book directly online often without ever speaking with me.
  • People can book at all hours of day or night.

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Rebecca Taylor Shaw, CCH | TrustRadius Reviewer
Rebecca Taylor Shaw, CCH
View all 8 answers on this topic

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