What users are saying about
1 Ratings
56 Ratings
1 Ratings
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Score 9 out of 100
56 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Nimble

Nimble is well suited for businesses with up 50 employees wanting to ensure that their users can see all contact with a person in the database, whether they are using a desktop, notebook or mobile device. This helps to build better relationships with contacts and answer questions.Nimble is easy to integrate with 150+ apps due to PieSync being its native 2-way sync integration tool. This reduces duplication of data and saves time in its management. It also helps with businesses looking to integrate with tools like Xero or Quickbooks accounting, and with marketing automation tools like 366 Degrees and Mailchimp.It's perhaps not ideal for businesses wanting to segregate data between divisions or business units. However, this can be managed by taking subscriptions under different business units and the addition of staff subscriptions.
Ross Keating | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Nimble
7.6
Customer data management / contact management
17hats
9.0
Nimble
9.4
Workflow management
17hats
9.0
Nimble
7.6
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Nimble
9.0
Contract management
17hats
10.0
Nimble
5.5
Quote & order management
17hats
10.0
Nimble
6.8
Interaction tracking
17hats
8.0
Nimble
8.1
Territory management
17hats
Nimble
6.8
Opportunity management
17hats
Nimble
7.6
Channel / partner relationship management
17hats
Nimble
7.5

Customer Service & Support

17hats
8.0
Nimble
7.6
Case management
17hats
8.0
Nimble
7.7
Call center management
17hats
Nimble
7.6
Help desk management
17hats
Nimble
7.6

Marketing Automation

17hats
8.0
Nimble
7.1
Lead management
17hats
8.0
Nimble
7.2
Email marketing
17hats
Nimble
6.9

CRM Project Management

17hats
9.5
Nimble
7.0
Task management
17hats
9.0
Nimble
7.8
Billing and invoicing management
17hats
10.0
Nimble
7.3
Reporting
17hats
Nimble
6.0

Customization

17hats
8.0
Nimble
6.8
Custom fields
17hats
8.0
Nimble
8.6
Custom objects
17hats
Nimble
7.5
Scripting environment
17hats
Nimble
6.2
API for custom integration
17hats
Nimble
5.1

Security

17hats
9.5
Nimble
6.3
Single sign-on capability
17hats
10.0
Nimble
7.6
Role-based user permissions
17hats
9.0
Nimble
5.0

Integrations with 3rd-party Software

17hats
8.0
Nimble
6.7
Marketing automation
17hats
8.0
Nimble
6.6
Compensation management
17hats
Nimble
6.8

Platform

17hats
8.0
Nimble
8.1
Mobile access
17hats
8.0
Nimble
8.1

CRM Reporting & Analytics

17hats
Nimble
6.8
Forecasting
17hats
Nimble
7.7
Pipeline visualization
17hats
Nimble
8.1
Customizable reports
17hats
Nimble
4.5

Social CRM

17hats
Nimble
8.7
Social data
17hats
Nimble
9.2
Social engagement
17hats
Nimble
8.3

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Nimble

  • The ease of setting up and becoming proficient in using every aspect of Nimble's capabilities and continually adding new tools integrated within the program is a big winner at choosing Nimble for our company CRM product.
  • The widget application works intelligently within Safari, Google Chrome and Mozilla Firefox to pull all the Social Media information about a key contact person or the company itself saves me tremendous time from having to go one-by-one to fill all fields manually with that specific information.
Chuck Royer | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Nimble

  • While I still love Nimble, the interface looks a little dated and it doesn't seem to resolve super well on high resolution (retina) monitors. They can make far better use of the width of modern day screens. Some parts of the system are a bit disjointed visually and could be smoothed a little.
  • Although they now natively sync with Mailchimp (and other systems) through the embedded PieSync service, I would love to have the marketing components all in one place. We may change our minds on this depending on how well we find the Sync working for us.
  • Visually related, we'd like better use of the screen real estate to see the history of interactions with clients. It's comprehensive now but requires a bit of scrolling. With some decent UI tweaks this can be handled far better.
Shirin Elkoshairi | TrustRadius Reviewer

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Usability

17hats

No score
No answers yet
No answers on this topic

Nimble

Nimble 9.1
Based on 1 answer
In terms of ease of use, this is a very intuitive system to get around in today. I have used many contact management systems over the years and this one is quite nicely laid out and easy to navigate for sales people and managers in the field to get data and use it to manage the insights found in the system.
Chad Stewart | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Nimble

Nimble 7.3
Based on 1 answer
I have not used the support enough to give them a higher rating. But, they have not disappointed
Chad Stewart | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Nimble

ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, Vtiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that none of the others are capable of but most of all it makes people more productive and better able to monitor Customer Relationships.
Thomas Olesen | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Nimble

  • I have been using Nimble for years and it has been valuable. I get more frustrated by the ability to move data in and out and I want to have better communication with Linkedin.
  • The positive impact has been to gather and review the contact information from your community. Also, being able to start the conversation follow up and keep up on your connections. We need Linkedin.
  • Did I mention that I want better data from Linkedin?
  • I would like to have a way to adjust the deals a bit more. I like what Nimble has done for the Listings. (Beta) Interesting direction.
Russ Johns | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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