What users are saying about
7 Ratings
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95 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Nimble

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95 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
  • Nimble ranks higher in 3 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software
  • 17hats and Nimble are tied in 1 feature set: Platform

Sales Force Automation

9.5

17hats

95%
8.6

Nimble

86%
17hats ranks higher in 5/9 features

Customer data management / contact management

9.9
99%
2 Ratings
8.7
87%
29 Ratings

Workflow management

9.9
99%
2 Ratings
8.4
84%
28 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
8.8
88%
29 Ratings

Contract management

10.0
100%
2 Ratings
8.9
89%
23 Ratings

Quote & order management

10.0
100%
1 Rating
8.5
85%
21 Ratings

Interaction tracking

8.0
80%
1 Rating
8.5
85%
27 Ratings

Territory management

N/A
0 Ratings
8.9
89%
24 Ratings

Opportunity management

N/A
0 Ratings
8.4
84%
28 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.2
82%
26 Ratings

Customer Service & Support

8.0

17hats

80%
8.7

Nimble

87%
Nimble ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
8.6
86%
22 Ratings

Call center management

N/A
0 Ratings
8.9
89%
20 Ratings

Help desk management

N/A
0 Ratings
8.6
86%
21 Ratings

Marketing Automation

8.0

17hats

80%
8.5

Nimble

85%
Nimble ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.4
84%
26 Ratings

Email marketing

N/A
0 Ratings
8.7
87%
26 Ratings

CRM Project Management

9.5

17hats

95%
8.5

Nimble

85%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.6
86%
29 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
8.7
87%
18 Ratings

Reporting

N/A
0 Ratings
8.3
83%
25 Ratings

Customization

9.9

17hats

99%
8.4

Nimble

84%
17hats ranks higher in 2/4 features

Custom fields

9.8
98%
2 Ratings
8.6
86%
29 Ratings

Custom objects

10.0
100%
1 Rating
8.3
83%
22 Ratings

Scripting environment

N/A
0 Ratings
8.4
84%
18 Ratings

API for custom integration

N/A
0 Ratings
8.4
84%
20 Ratings

Security

9.5

17hats

95%
8.8

Nimble

88%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
9.1
91%
24 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.5
85%
24 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
8.2

Nimble

82%
Nimble ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
8.1
81%
25 Ratings

Compensation management

N/A
0 Ratings
8.4
84%
19 Ratings

Platform

8.0

17hats

80%
8.0

Nimble

80%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
8.0
80%
27 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.5

Nimble

85%
Nimble ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.4
84%
23 Ratings

Pipeline visualization

N/A
0 Ratings
8.3
83%
27 Ratings

Customizable reports

N/A
0 Ratings
8.6
86%
23 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
8.3

Nimble

83%
Nimble ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.4
84%
29 Ratings

Social engagement

N/A
0 Ratings
8.3
83%
29 Ratings

Attribute Ratings

  • 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Nimble is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
8.8

Nimble

88%
33 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
8.3

Nimble

83%
2 Ratings

Usability

9.0

17hats

90%
1 Rating
8.7

Nimble

87%
19 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
8.9

Nimble

89%
20 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Nimble

This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
Leo George | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Nimble

  • Importing contacts in the CRM is very much consist of easy steps.
  • It allows me to create, edit and view contacts records anywhere from the web.
  • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
  • it is playing an excellent role in managing our all relations.
Margaret turner | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Nimble

  • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
  • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
Maria Pulenta | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$15 per month

Nimble Editions & Modules

Edition
Business$19.001
  1. Per User Per Month
Additional Pricing Details

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Nimble

Nimble 8.7
Based on 19 answers
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Nimble

Nimble 8.9
Based on 20 answers
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
Maria Wiley | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Nimble

Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation.The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
Chuck Royer | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Nimble

  • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
  • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
Ross Keating | TrustRadius Reviewer

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