What users are saying about
8 Ratings
3 Ratings
8 Ratings
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Score 8.8 out of 100
3 Ratings
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Score 7 out of 100

Feature Set Ratings

  • 17hats ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, Customization, Security, Platform
  • Soffront CRM ranks higher in 1 feature set: Marketing Automation

Sales Force Automation

9.5

17hats

95%
7.8

Soffront CRM

78%
17hats ranks higher in 6/8 features

Customer data management / contact management

10.0
100%
2 Ratings
9.0
90%
2 Ratings

Workflow management

10.0
100%
2 Ratings
6.0
60%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
N/A
0 Ratings

Contract management

10.0
100%
2 Ratings
N/A
0 Ratings

Quote & order management

10.0
100%
1 Rating
N/A
0 Ratings

Interaction tracking

8.0
80%
1 Rating
N/A
0 Ratings

Territory management

N/A
0 Ratings
7.3
73%
1 Rating

Channel / partner relationship management

N/A
0 Ratings
9.0
90%
2 Ratings

Customer Service & Support

8.0

17hats

80%
5.0

Soffront CRM

50%
17hats ranks higher in 1/2 features

Case management

8.0
80%
1 Rating
5.0
50%
2 Ratings

Help desk management

N/A
0 Ratings
5.0
50%
2 Ratings

Marketing Automation

8.0

17hats

80%
9.5

Soffront CRM

95%
Soffront CRM ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
10.0
100%
2 Ratings

Email marketing

N/A
0 Ratings
9.0
90%
2 Ratings

CRM Project Management

9.5

17hats

95%
6.1

Soffront CRM

61%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.2
82%
1 Rating

Billing and invoicing management

10.0
100%
2 Ratings
N/A
0 Ratings

Reporting

N/A
0 Ratings
4.0
40%
2 Ratings

Customization

10.0

17hats

100%
7.0

Soffront CRM

70%
17hats ranks higher in 2/2 features

Custom fields

9.9
99%
2 Ratings
7.0
70%
2 Ratings

Custom objects

10.0
100%
1 Rating
N/A
0 Ratings

Security

9.5

17hats

95%
7.0

Soffront CRM

70%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
6.0
60%
2 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.0
80%
2 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

Soffront CRM

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
N/A
0 Ratings

Platform

8.0

17hats

80%
7.0

Soffront CRM

70%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
7.0
70%
2 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
4.7

Soffront CRM

47%
Soffront CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
4.0
40%
2 Ratings

Pipeline visualization

N/A
0 Ratings
6.0
60%
2 Ratings

Customizable reports

N/A
0 Ratings
4.0
40%
2 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
6.0

Soffront CRM

60%
Soffront CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
7.0
70%
2 Ratings

Social engagement

N/A
0 Ratings
5.0
50%
2 Ratings

Attribute Ratings

  • 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

10.0

17hats

100%
2 Ratings
7.0

Soffront CRM

70%
2 Ratings

Usability

9.0

17hats

90%
1 Rating
8.0

Soffront CRM

80%
1 Rating

Support Rating

8.0

17hats

80%
3 Ratings
7.0

Soffront CRM

70%
1 Rating

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review

Soffront

Lead generation and follow-up with sales are well suited. Social media integration and reporting/dashboards for insights can be improved.
Read full review

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Read full review

Soffront

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Read full review

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review

Soffront

  • Reporting
  • Loyalty features
  • Social media integration
Read full review

Pricing Details

17hats

Starting Price

$45 per month

Editions & Modules

17hats editions and modules pricing
EditionModules
Starting Price$45.001

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Soffront CRM

Starting Price

$20 per month

Editions & Modules

Soffront CRM editions and modules pricing
EditionModules
1,000 Emails$4.001
5,000 Emails$15.002
10,000 Emails$25.003

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Usability

17hats

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review

Soffront

Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward.
Read full review

Support Rating

17hats

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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Soffront

Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged.
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Alternatives Considered

17hats

No answers on this topic

Soffront

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
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Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
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Soffront

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Read full review

Screenshots

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