What users are saying about
1 Ratings
1 Ratings
1 Ratings
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Score 9 out of 100
1 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Soffront CRM
7.7
Customer data management / contact management
17hats
9.0
Soffront CRM
8.2
Workflow management
17hats
9.0
Soffront CRM
7.3
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Soffront CRM
Contract management
17hats
10.0
Soffront CRM
Quote & order management
17hats
10.0
Soffront CRM
Interaction tracking
17hats
8.0
Soffront CRM
Territory management
17hats
Soffront CRM
7.3
Channel / partner relationship management
17hats
Soffront CRM
8.2

Customer Service & Support

17hats
8.0
Soffront CRM
7.3
Case management
17hats
8.0
Soffront CRM
7.3
Help desk management
17hats
Soffront CRM
7.3

Marketing Automation

17hats
8.0
Soffront CRM
8.6
Lead management
17hats
8.0
Soffront CRM
8.2
Email marketing
17hats
Soffront CRM
9.1

CRM Project Management

17hats
9.5
Soffront CRM
7.7
Task management
17hats
9.0
Soffront CRM
8.2
Billing and invoicing management
17hats
10.0
Soffront CRM
Reporting
17hats
Soffront CRM
7.3

Customization

17hats
8.0
Soffront CRM
9.1
Custom fields
17hats
8.0
Soffront CRM
9.1

Security

17hats
9.5
Soffront CRM
7.3
Single sign-on capability
17hats
10.0
Soffront CRM
6.4
Role-based user permissions
17hats
9.0
Soffront CRM
8.2

Integrations with 3rd-party Software

17hats
8.0
Soffront CRM
Marketing automation
17hats
8.0
Soffront CRM

Platform

17hats
8.0
Soffront CRM
5.5
Mobile access
17hats
8.0
Soffront CRM
5.5

CRM Reporting & Analytics

17hats
Soffront CRM
8.2
Forecasting
17hats
Soffront CRM
7.3
Pipeline visualization
17hats
Soffront CRM
8.2
Customizable reports
17hats
Soffront CRM
9.1

Social CRM

17hats
Soffront CRM
5.9
Social data
17hats
Soffront CRM
6.4
Social engagement
17hats
Soffront CRM
5.5

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn | TrustRadius Reviewer

Screenshots

17hats

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

17hats
9.0
Soffront CRM
7.3

Support Rating

17hats
8.0
Soffront CRM

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