17hats vs Sugar Sell (SugarCRM)

Likelihood to Recommend

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.

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Verified User

Director in Information Technology

Medical Device Company, 1001-5000 employees

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Feature Rating Comparison

17hats

Sugar Sell (SugarCRM)

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

17hats

Sugar Sell (SugarCRM)

Case management

Call center management

Help desk management

17hats

Sugar Sell (SugarCRM)

Lead management

Email marketing

17hats

Sugar Sell (SugarCRM)

Task management

Billing and invoicing management

Reporting

17hats

Sugar Sell (SugarCRM)

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

Sugar Sell (SugarCRM)

Single sign-on capability

Role-based user permissions

17hats

Sugar Sell (SugarCRM)

Marketing automation

Compensation management

17hats

Sugar Sell (SugarCRM)

Mobile access

17hats

Sugar Sell (SugarCRM)

Forecasting

Pipeline visualization

Customizable reports

17hats

Sugar Sell (SugarCRM)

Social data

Social engagement

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
Exporting granular reports into excel for in depth analysis and actionable measures.
Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.

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Verified User

C-Level Executive in Customer Service

Internet Company, 51-200 employees

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Cons

Cheaper credit card charges
Ability to tweak their questionnaires a bit more

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
General layout could be improved by the addition of modern templates to customize the standard look and feel
Support communities could be further improved with the addition of videos on how to do specific configuration, modules.

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Verified User

Consultant in Information Technology

Newspapers Company, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 8.2

Based on 26 answers

Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.

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Andrew Dunifer, MBA/MS MIS

Marketing and Business Development Manager

Vortex Immersion MediaEntertainment, 1-10 employees

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Usability

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 8.3

Based on 2 answers

There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.

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Verified User

Account Manager in Sales

51-200 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 10.0

Based on 1 answer

SugarCRM has never been down for us.

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Peter Fletcher

Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

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Performance

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 10.0

Based on 1 answer

No response time issues ever. Very productive due to its ease of use.

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Peter Fletcher

Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

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Support Rating

17hats 8.0

Based on 1 answer

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Sugar Sell (SugarCRM) 6.3

Based on 5 answers

Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.

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Tom Kreiner

Senior Consultant / Application Architect

Sentz Consulting, LLCInformation Technology and Services, 1-10 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 1 answer

We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.

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Peter Fletcher

Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

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Online Training

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 8.0

Based on 1 answer

Only part of an implemementation as noted previously.

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Peter Fletcher

Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 3 answers

Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.

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Marc Prince

President

Digital Ascent, IncComputer & Network Security, 1-10 employees

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Alternatives Considered

No answers on this topic

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.

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Sid Haas

Vice President of Business Development

LKCSMarketing and Advertising, 51-200 employees

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Scalability

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 1 answer

Works from 2-300 Users in our experience.

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Peter Fletcher

Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

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Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 1 answers on this topic

Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
It allows each user to have a 360-degree view point of our databases at any given point.
Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.

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Jennifer Stewart

Marketing Manager & CRM Administrator

Lincoln Healthcare GroupEvents Services, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

17hats

Sugar Sell (SugarCRM)

17hats

Sugar Sell (SugarCRM)

17hats

Sugar Sell (SugarCRM)

17hats

Sugar Sell (SugarCRM)

17hats

Sugar Sell (SugarCRM)

17hats

Sugar Sell (SugarCRM)

17hats

Sugar Sell (SugarCRM)

17hats

Sugar Sell (SugarCRM)

17hats

Sugar Sell (SugarCRM)

17hats

Sugar Sell (SugarCRM)