What users are saying about
7 Ratings
7 Ratings
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Score 9.1 out of 100
233 Ratings
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Score 7.5 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
  • Sugar Sell (SugarCRM) ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
8.6

Sugar Sell (SugarCRM)

86%
17hats ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
8.9
89%
32 Ratings

Workflow management

9.9
99%
2 Ratings
8.6
86%
28 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
8.9
89%
29 Ratings

Contract management

10.0
100%
2 Ratings
8.7
87%
26 Ratings

Quote & order management

10.0
100%
1 Rating
8.1
81%
24 Ratings

Interaction tracking

8.0
80%
1 Rating
8.0
80%
30 Ratings

Territory management

N/A
0 Ratings
8.8
88%
26 Ratings

Opportunity management

N/A
0 Ratings
8.8
88%
26 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.6
86%
25 Ratings

Customer Service & Support

8.0

17hats

80%
8.9

Sugar Sell (SugarCRM)

89%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
9.1
91%
24 Ratings

Call center management

N/A
0 Ratings
8.8
88%
19 Ratings

Help desk management

N/A
0 Ratings
8.8
88%
17 Ratings

Marketing Automation

8.0

17hats

80%
8.3

Sugar Sell (SugarCRM)

83%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.9
89%
22 Ratings

Email marketing

N/A
0 Ratings
7.7
77%
23 Ratings

CRM Project Management

9.5

17hats

95%
9.0

Sugar Sell (SugarCRM)

90%
Sugar Sell (SugarCRM) ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
9.1
91%
26 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
8.9
89%
18 Ratings

Reporting

N/A
0 Ratings
8.9
89%
24 Ratings

Customization

9.9

17hats

99%
8.8

Sugar Sell (SugarCRM)

88%
17hats ranks higher in 2/4 features

Custom fields

9.8
98%
2 Ratings
8.9
89%
29 Ratings

Custom objects

10.0
100%
1 Rating
9.1
91%
26 Ratings

Scripting environment

N/A
0 Ratings
8.9
89%
19 Ratings

API for custom integration

N/A
0 Ratings
8.4
84%
25 Ratings

Security

9.5

17hats

95%
8.7

Sugar Sell (SugarCRM)

87%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
9.1
91%
21 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.2
82%
26 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
8.7

Sugar Sell (SugarCRM)

87%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
8.9
89%
19 Ratings

Compensation management

N/A
0 Ratings
8.5
85%
13 Ratings

Platform

8.0

17hats

80%
8.3

Sugar Sell (SugarCRM)

83%
Sugar Sell (SugarCRM) ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
8.3
83%
20 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
9.0

Sugar Sell (SugarCRM)

90%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.9
89%
24 Ratings

Pipeline visualization

N/A
0 Ratings
9.1
91%
25 Ratings

Customizable reports

N/A
0 Ratings
8.9
89%
27 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
8.6

Sugar Sell (SugarCRM)

86%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.8
88%
19 Ratings

Social engagement

N/A
0 Ratings
8.5
85%
16 Ratings

Attribute Ratings

  • 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Sugar Sell (SugarCRM) is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
8.3

Sugar Sell (SugarCRM)

83%
57 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
8.2

Sugar Sell (SugarCRM)

82%
26 Ratings

Usability

9.0

17hats

90%
1 Rating
8.7

Sugar Sell (SugarCRM)

87%
10 Ratings

Availability

17hats

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Performance

17hats

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
9.2

Sugar Sell (SugarCRM)

92%
18 Ratings

In-Person Training

17hats

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Online Training

17hats

N/A
0 Ratings
8.0

Sugar Sell (SugarCRM)

80%
1 Rating

Implementation Rating

17hats

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
9 Ratings

Product Scalability

17hats

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$52 per month

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Sell$80.001
Sugar Professional$52.001
Sugar Enterprise$85.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

17hats

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

17hats

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Himanshu Shah | TrustRadius Reviewer

In-Person Training

17hats

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

17hats

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

17hats

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

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