56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 13 reviews and ratings
Feature Set Ratings
- 1CRM ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Security
- amoCRM ranks higher in 3 feature sets: Marketing Automation, Social CRM, Platform
- 1CRM and amoCRM are tied in 1 feature set: Integrations with 3rd-party Software
Sales Force Automation

9.3
1CRM
93%

8.8
amoCRM
88%
1CRM ranks higher in 8/9 features
1CRM ranks higher in 8/9 features
Customer data management / contact management

9.6
96%
5 Ratings

10.0
100%
2 Ratings
Workflow management

9.5
95%
5 Ratings

8.4
84%
2 Ratings
Territory management

9.3
93%
5 Ratings

N/A
0 Ratings
Opportunity management

9.6
96%
5 Ratings

8.0
80%
2 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings

8.4
84%
2 Ratings
Contract management

8.8
88%
5 Ratings

N/A
0 Ratings
Quote & order management

9.6
96%
5 Ratings

N/A
0 Ratings
Interaction tracking

9.6
96%
5 Ratings

9.0
90%
1 Rating
Channel / partner relationship management

9.1
91%
5 Ratings

N/A
0 Ratings
Customer Service & Support

9.6
1CRM
96%

8.4
amoCRM
84%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Case management

9.5
95%
5 Ratings

N/A
0 Ratings
Call center management

10.0
100%
5 Ratings

8.4
84%
2 Ratings
Help desk management

9.3
93%
4 Ratings

N/A
0 Ratings
Marketing Automation

8.5
1CRM
85%

8.8
amoCRM
88%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Lead management

8.6
86%
5 Ratings

10.0
100%
2 Ratings
Email marketing

8.3
83%
5 Ratings

7.7
77%
2 Ratings
CRM Project Management

9.0
1CRM
90%

6.3
amoCRM
63%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Task management

9.0
90%
5 Ratings

8.2
82%
2 Ratings
Billing and invoicing management

8.7
87%
5 Ratings

5.0
50%
1 Rating
Reporting

9.4
94%
5 Ratings

5.7
57%
2 Ratings
CRM Reporting & Analytics

9.1
1CRM
91%

7.5
amoCRM
75%
1CRM ranks higher in 2/3 features
1CRM ranks higher in 2/3 features
Forecasting

8.9
89%
5 Ratings

7.2
72%
2 Ratings
Pipeline visualization

9.4
94%
5 Ratings

10.0
100%
2 Ratings
Customizable reports

9.2
92%
5 Ratings

5.1
51%
2 Ratings
Customization

8.9
1CRM
89%

8.5
amoCRM
85%
1CRM ranks higher in 3/4 features
1CRM ranks higher in 3/4 features
Custom fields

9.0
90%
5 Ratings

10.0
100%
2 Ratings
Custom objects

9.3
93%
4 Ratings

N/A
0 Ratings
Scripting environment

8.6
86%
4 Ratings

7.0
70%
1 Rating
API for custom integration

8.7
87%
4 Ratings

8.4
84%
2 Ratings
Security

9.3
1CRM
93%

9.2
amoCRM
92%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Single sign-on capability

9.1
91%
5 Ratings

10.0
100%
1 Rating
Role-based user permissions

9.4
94%
5 Ratings

8.4
84%
2 Ratings
Social CRM

9.1
1CRM
91%

10.0
amoCRM
100%
amoCRM ranks higher in 2/2 features
amoCRM ranks higher in 2/2 features
Social data

8.9
89%
4 Ratings

10.0
100%
1 Rating
Social engagement

9.2
92%
4 Ratings

10.0
100%
1 Rating
Integrations with 3rd-party Software

8.4
1CRM
84%

8.4
amoCRM
84%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Marketing automation

8.3
83%
4 Ratings

8.4
84%
2 Ratings
Compensation management

8.6
86%
4 Ratings

N/A
0 Ratings
Platform

7.7
1CRM
77%

8.4
amoCRM
84%
amoCRM ranks higher in 1/1 features
amoCRM ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings

8.4
84%
2 Ratings
Attribute Ratings
- 1CRM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings

8.2
amoCRM
82%
2 Ratings
Usability

9.6
1CRM
96%
4 Ratings

amoCRM
N/A
0 Ratings
Support Rating

9.7
1CRM
97%
4 Ratings

amoCRM
N/A
0 Ratings
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesamoCRM
Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Virtual Enterprise Coordinator/Educator
NYC Department of Education / Francis Lewis High SchoolEducation Management, 201-500 employees
Pros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
amoCRM
- Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
- Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
- Rich API. You can easily export all leads from amoCRM to different services and work with this data.
- Customization. You can add your own fields to lead card to fit your needs.
- Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Product Project Manager
SpringStudioConstruction, 11-50 employees
Cons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
amoCRM
- Room for improvement would be that you need to manually integrate some of the apps for use.
- Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
- Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Virtual Enterprise Coordinator/Educator
NYC Department of Education / Francis Lewis High SchoolEducation Management, 201-500 employees
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—1CRM Editions & Modules
—
Additional Pricing Details
—amoCRM
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$15 /user/month
amoCRM Editions & Modules
Edition
Basic | $151 |
---|---|
Advanced | $25.001 |
Enterprise | $451 |
- /user/month
Additional Pricing Details
No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.Usability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
amoCRM
No score
No answers yet
No answers on this topic
Support Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
amoCRM
No score
No answers yet
No answers on this topic
Alternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesamoCRM
Reasons why we chose amoCRM:1. It's customizable, we can add custom fields and processes.2. It has a lot of ready integrations with services we use.3. Rich API that allows building completely custom analytics based on data from CRM.4. UI can be customized too. We show our internal users all the data they need to work with the client.
Product Project Manager
SpringStudioConstruction, 11-50 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
amoCRM
- Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
- Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
- Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Virtual Enterprise Coordinator/Educator
NYC Department of Education / Francis Lewis High SchoolEducation Management, 201-500 employees