What users are saying about
56 Ratings
13 Ratings
56 Ratings
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Score 8.3 out of 100
13 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Security
  • amoCRM ranks higher in 3 feature sets: Marketing Automation, Social CRM, Platform
  • 1CRM and amoCRM are tied in 1 feature set: Integrations with 3rd-party Software

Sales Force Automation

9.3

1CRM

93%
8.8

amoCRM

88%
1CRM ranks higher in 8/9 features

Customer data management / contact management

9.6
96%
5 Ratings
10.0
100%
2 Ratings

Workflow management

9.5
95%
5 Ratings
8.4
84%
2 Ratings

Territory management

9.3
93%
5 Ratings
N/A
0 Ratings

Opportunity management

9.6
96%
5 Ratings
8.0
80%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
8.4
84%
2 Ratings

Contract management

8.8
88%
5 Ratings
N/A
0 Ratings

Quote & order management

9.6
96%
5 Ratings
N/A
0 Ratings

Interaction tracking

9.6
96%
5 Ratings
9.0
90%
1 Rating

Channel / partner relationship management

9.1
91%
5 Ratings
N/A
0 Ratings

Customer Service & Support

9.6

1CRM

96%
8.4

amoCRM

84%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
N/A
0 Ratings

Call center management

10.0
100%
5 Ratings
8.4
84%
2 Ratings

Help desk management

9.3
93%
4 Ratings
N/A
0 Ratings

Marketing Automation

8.5

1CRM

85%
8.8

amoCRM

88%
1CRM ranks higher in 1/2 features

Lead management

8.6
86%
5 Ratings
10.0
100%
2 Ratings

Email marketing

8.3
83%
5 Ratings
7.7
77%
2 Ratings

CRM Project Management

9.0

1CRM

90%
6.3

amoCRM

63%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
8.2
82%
2 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
5.0
50%
1 Rating

Reporting

9.4
94%
5 Ratings
5.7
57%
2 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
7.5

amoCRM

75%
1CRM ranks higher in 2/3 features

Forecasting

8.9
89%
5 Ratings
7.2
72%
2 Ratings

Pipeline visualization

9.4
94%
5 Ratings
10.0
100%
2 Ratings

Customizable reports

9.2
92%
5 Ratings
5.1
51%
2 Ratings

Customization

8.9

1CRM

89%
8.5

amoCRM

85%
1CRM ranks higher in 3/4 features

Custom fields

9.0
90%
5 Ratings
10.0
100%
2 Ratings

Custom objects

9.3
93%
4 Ratings
N/A
0 Ratings

Scripting environment

8.6
86%
4 Ratings
7.0
70%
1 Rating

API for custom integration

8.7
87%
4 Ratings
8.4
84%
2 Ratings

Security

9.3

1CRM

93%
9.2

amoCRM

92%
1CRM ranks higher in 1/2 features

Single sign-on capability

9.1
91%
5 Ratings
10.0
100%
1 Rating

Role-based user permissions

9.4
94%
5 Ratings
8.4
84%
2 Ratings

Social CRM

9.1

1CRM

91%
10.0

amoCRM

100%
amoCRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
10.0
100%
1 Rating

Social engagement

9.2
92%
4 Ratings
10.0
100%
1 Rating

Integrations with 3rd-party Software

8.4

1CRM

84%
8.4

amoCRM

84%
1CRM ranks higher in 1/2 features

Marketing automation

8.3
83%
4 Ratings
8.4
84%
2 Ratings

Compensation management

8.6
86%
4 Ratings
N/A
0 Ratings

Platform

7.7

1CRM

77%
8.4

amoCRM

84%
amoCRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
8.4
84%
2 Ratings

Attribute Ratings

  • 1CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
8.2

amoCRM

82%
2 Ratings

Usability

9.6

1CRM

96%
4 Ratings

amoCRM

N/A
0 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings

amoCRM

N/A
0 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

amoCRM

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Christopher Power | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

amoCRM

  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Roman Yarovyi | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

amoCRM

  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Christopher Power | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

amoCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$15 /user/month

amoCRM Editions & Modules

Edition
Basic$151
Advanced$25.001
Enterprise$451
  1. /user/month
Additional Pricing Details
No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

amoCRM

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

amoCRM

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

amoCRM

Reasons why we chose amoCRM:1. It's customizable, we can add custom fields and processes.2. It has a lot of ready integrations with services we use.3. Rich API that allows building completely custom analytics based on data from CRM.4. UI can be customized too. We show our internal users all the data they need to work with the client.
Roman Yarovyi | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

amoCRM

  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Christopher Power | TrustRadius Reviewer

Screenshots

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