What users are saying about
37 Ratings
6 Ratings
37 Ratings
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Score 7.7 out of 100
6 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

amoCRM

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Christopher Power | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
amoCRM
9.0
Customer data management / contact management
1CRM
9.0
amoCRM
10.0
Workflow management
1CRM
9.0
amoCRM
8.9
Territory management
1CRM
9.0
amoCRM
Opportunity management
1CRM
10.0
amoCRM
8.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
amoCRM
8.9
Contract management
1CRM
7.0
amoCRM
Quote & order management
1CRM
10.0
amoCRM
Interaction tracking
1CRM
9.0
amoCRM
9.0
Channel / partner relationship management
1CRM
9.0
amoCRM

Customer Service & Support

1CRM
9.3
amoCRM
8.9
Case management
1CRM
10.0
amoCRM
Call center management
1CRM
9.0
amoCRM
8.9
Help desk management
1CRM
9.0
amoCRM

Marketing Automation

1CRM
10.0
amoCRM
9.2
Lead management
1CRM
10.0
amoCRM
10.0
Email marketing
1CRM
10.0
amoCRM
8.4

CRM Project Management

1CRM
9.7
amoCRM
6.6
Task management
1CRM
9.0
amoCRM
8.5
Billing and invoicing management
1CRM
10.0
amoCRM
5.0
Reporting
1CRM
10.0
amoCRM
6.4

CRM Reporting & Analytics

1CRM
9.0
amoCRM
7.9
Forecasting
1CRM
8.0
amoCRM
7.5
Pipeline visualization
1CRM
9.0
amoCRM
10.0
Customizable reports
1CRM
10.0
amoCRM
6.3

Customization

1CRM
8.5
amoCRM
8.6
Custom fields
1CRM
8.0
amoCRM
10.0
Custom objects
1CRM
8.0
amoCRM
Scripting environment
1CRM
9.0
amoCRM
7.0
API for custom integration
1CRM
9.0
amoCRM
8.9

Security

1CRM
8.5
amoCRM
9.5
Single sign-on capability
1CRM
8.0
amoCRM
10.0
Role-based user permissions
1CRM
9.0
amoCRM
8.9

Social CRM

1CRM
7.5
amoCRM
10.0
Social data
1CRM
7.0
amoCRM
10.0
Social engagement
1CRM
8.0
amoCRM
10.0

Integrations with 3rd-party Software

1CRM
9.5
amoCRM
8.9
Marketing automation
1CRM
9.0
amoCRM
8.9
Compensation management
1CRM
10.0
amoCRM

Platform

1CRM
9.0
amoCRM
8.9
Mobile access
1CRM
9.0
amoCRM
8.9

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

amoCRM

  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Roman Yarovyi | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

amoCRM

  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Christopher Power | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

amoCRM

Reasons why we chose amoCRM:1. It's customizable, we can add custom fields and processes.2. It has a lot of ready integrations with services we use.3. Rich API that allows building completely custom analytics based on data from CRM.4. UI can be customized too. We show our internal users all the data they need to work with the client.
Roman Yarovyi | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

amoCRM

  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Christopher Power | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

amoCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

amoCRM Editions & Modules

Edition
Basic$151
Advanced$251
Enterprise$451
  1. /user/month
Additional Pricing Details
No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

Rating Summary

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