What users are saying about
56 Ratings
3 Ratings
56 Ratings
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Score 8.3 out of 100
3 Ratings
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Score 10 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 5 feature sets: Sales Force Automation, Customer Service & Support, Customization, Security, Social CRM
  • PlanPlus Online ranks higher in 5 feature sets: Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.3

1CRM

93%
8.6

PlanPlus

86%
1CRM ranks higher in 5/9 features

Customer data management / contact management

9.6
96%
5 Ratings
10.0
100%
3 Ratings

Workflow management

9.6
96%
5 Ratings
9.0
90%
3 Ratings

Territory management

9.3
93%
5 Ratings
7.0
70%
3 Ratings

Opportunity management

9.6
96%
5 Ratings
10.0
100%
3 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
10.0
100%
3 Ratings

Contract management

8.8
88%
5 Ratings
7.0
70%
3 Ratings

Quote & order management

9.6
96%
5 Ratings
5.0
50%
2 Ratings

Interaction tracking

9.6
96%
5 Ratings
10.0
100%
3 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
9.0
90%
3 Ratings

Customer Service & Support

9.6

1CRM

96%
9.0

PlanPlus

90%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
9.0
90%
3 Ratings

Call center management

10.0
100%
5 Ratings
9.0
90%
3 Ratings

Help desk management

9.3
93%
4 Ratings
9.0
90%
2 Ratings

Marketing Automation

8.5

1CRM

85%
10.0

PlanPlus

100%
PlanPlus Online ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
10.0
100%
3 Ratings

Email marketing

8.3
83%
5 Ratings
10.0
100%
3 Ratings

CRM Project Management

9.0

1CRM

90%
9.7

PlanPlus

97%
PlanPlus Online ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
10.0
100%
3 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
9.0
90%
2 Ratings

Reporting

9.4
94%
5 Ratings
10.0
100%
3 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
9.7

PlanPlus

97%
PlanPlus Online ranks higher in 2/3 features

Forecasting

8.8
88%
5 Ratings
10.0
100%
3 Ratings

Pipeline visualization

9.4
94%
5 Ratings
10.0
100%
3 Ratings

Customizable reports

9.1
91%
5 Ratings
9.0
90%
3 Ratings

Customization

8.9

1CRM

89%
8.5

PlanPlus

85%
1CRM ranks higher in 3/4 features

Custom fields

9.0
90%
5 Ratings
10.0
100%
3 Ratings

Custom objects

9.3
93%
4 Ratings
9.0
90%
3 Ratings

Scripting environment

8.6
86%
4 Ratings
8.0
80%
2 Ratings

API for custom integration

8.7
87%
4 Ratings
7.0
70%
2 Ratings

Security

9.3

1CRM

93%
7.0

PlanPlus

70%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
6.0
60%
1 Rating

Role-based user permissions

9.4
94%
5 Ratings
8.0
80%
3 Ratings

Social CRM

9.1

1CRM

91%
8.0

PlanPlus

80%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
8.0
80%
2 Ratings

Social engagement

9.2
92%
4 Ratings
8.0
80%
2 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
9.5

PlanPlus

95%
PlanPlus Online ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
10.0
100%
3 Ratings

Compensation management

8.6
86%
4 Ratings
9.0
90%
2 Ratings

Platform

7.7

1CRM

77%
8.0

PlanPlus

80%
PlanPlus Online ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
8.0
80%
3 Ratings

Attribute Ratings

  • 1CRM is rated higher in 1 area: Usability
  • PlanPlus Online is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
10.0

PlanPlus

100%
3 Ratings

Usability

9.6

1CRM

96%
4 Ratings
8.0

PlanPlus

80%
1 Rating

Support Rating

9.7

1CRM

97%
4 Ratings
10.0

PlanPlus

100%
1 Rating

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

PlanPlus

I would recommend this for businesses that have the time to invest in doing things the right way. Garbage in equals garbage out. If you can get over the somewhat steep learning curve and adopting their process this product would be a good fit. If you are short on time (and maybe cash) you may want to look for a simpler and less expensive solution.
James DiPilla | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

PlanPlus

  • Weekly and Monthly Planner is very productive.
  • Task Delegation and Pipeline Tracker are easy to use and efficient.
  • Goal Planning helped us as well to identify our chances.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

PlanPlus

  • When it came time to move on due to larger issues the friendliness was not there from the account reps. We did not leave due to them, but due to our growth and need for more.
  • The inability to make personalized the labels for our insurance terms.
Jim Grauel, Jr. | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

PlanPlus

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1,500

Starting Price

$34.99 Per User per Month

PlanPlus Editions & Modules

Edition
PlanPlus Online Planner Edition$69.991
PlanPlus Online Professional Edition$34.992
PlanPlus Online Business Edition$199.993
  1. Per/Year
  2. Per User per Month
  3. per 5 users/per month
Additional Pricing Details

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

PlanPlus

PlanPlus 8.0
Based on 1 answer
It's great once you get the hang of it. I feel like it could be cleaned up a little. Some elements could be moved around or hidden. Overall it's a solid UI
James DiPilla | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

PlanPlus

PlanPlus 10.0
Based on 1 answer
There are some cases where we just need something simple to get the job done. In our case, we needed a solution with a lot features for our complex setup. A lot of CRMs fell short. PlanPlus Online didn't. They had everything we needed. We didn't have to rely on multiple disparate solutions, and it was within our budget.
James DiPilla | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

PlanPlus

PlanPlus Online is much nicer than Salesforce and also much faster.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

PlanPlus

  • Better lead management
  • Increased lead efficiencies with drip programs
Jim Grauel, Jr. | TrustRadius Reviewer

Screenshots

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