1Password vs Self Service Reset Password Management

• It's secure. 1Password makes no bones about the fact that its encryption is state-of-the-art (it has to be, right?). While my knowledge of encryption is entry-level at best, I do understand that 1) having a secure, encrypted master password file is key, and 2) this allows users to store unique passwords for every login, which means that even if hackers steal a password at one site, they can't use that same password to gain entry into all of your systems.
• It syncs across devices, seamlessly. Whether I'm at home or at work, I can find every password in seconds.
• It's a great place to store other information you need to keep secure: notes, software licenses, social security numbers of family members, etc.
• 1Password uses Apple's FaceID feature quite well... now I don't even need to type in my master password when logging in on my phone. I just open the app and look at the screen and viola! I'm in.
• 1Password's iOS and Chrome integrations are top-notch as well. Most of the time I don't even need to open the app -- I can just use the plugin on my browser, or iOS will suggest the password to use (again, with FaceID) for a website. Again, terrific time-savings.
• 1Password's ability to generate strong passwords based on a formula may not be anything new, but it certainly is more helpful than trying to come up with one yourself. One click will suggest passwords that are extremely hard to break.

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• It provides ease of use in assisting end users with login issues.
• Provides self-service when passwords or account assistance is needed.

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• If a certain login needs to be placed in two vaults (e.g., for two different teams), any updates must be applied to both instances which creates a bit of a management hurdle. We could create a 'special' vault for those types of items, but that could lead to a lot of extraneous vaults. This is particularly relevant when using the "Guest" feature, as many of the credentials have to be duplicated, and then they won't sync to the Guest vault if they're updated in the Team vault.
• When using the 1Password iPhone app, the search field takes *forever* to populate results, making the search function essentially unusable. Instead, I typically use the alpha-scrolling and then manually navigate to the item I'm looking for.
• If I view a specific vault within the desktop app, the next time I use the browser extension the results are also restricted to that vault. In order to get it to look at all vaults again, I have to open the desktop app and change it back to "all vaults" there — there's no way to select the vault within the browser extension.
• The system walks you through the initial setup steps fairly well, but then setting up the apps can be a bit daunting. I'm planning to get my family members onto a personal plan, but the set up is so complicated that I have to wait until we're together so that I can help them through it. This also creates some difficulty when on-boarding new users for my business, as it takes a lot of effort to be sure they have access to all of the right areas (and then use / save that info in order to log in to the apps).
• Seems like the business plan should have more options to accommodate organizing credentials for many different clients. Right now, we just rely on consistent naming conventions to allow like items to group together (e.g., Client Name — Website Title), but it's not very elegant and can get lengthy. I know that tags are available for use, but I'm not sure that would achieve the desired result. Initially, I had considered using individual vaults for each client, but there are just too many to merit individual vaults.
• When using the browser extension, there's no preview of the username, so if you have two records with the same title (e.g., United Mileage Plus), you have to view it before filling to ensure it's the right one. This means that all records must have a unique name / identifier, which can lead to very lengthy titles. This is particularly relevant when you have access to client accounts, since you can't be renaming their items to match your own naming conventions.

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• The product serves its purpose fairly well. Perhaps an additional feature that can assist remote users would be beneficial.
• Sending alerts or notifications when a user has been locked out would be great. We are able to access this information from the Admin Portal but a system generated email would be helpful.

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• I can't say 1Password has monetary ROI directly, but it definitely keeps things organized and people sane, so indirectly the ROI is huge.

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• It has helped us reduce cost on the amount of time spent on assisting users with Windows Login issues.
• A decreased number of calls to our Help Desk allowing for IT to work on bigger tasks.

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