What users are saying about

1ShoppingCart

23 Ratings

1ShoppingCart

23 Ratings
Score 5.5 out of 101

Business Catalyst

56 Ratings
Score 7.5 out of 101

Add comparison

Likelihood to Recommend

1ShoppingCart

It's really user preference. Some people have been told by other colleagues that it's a great system to use so they want to go with that. There are other systems that do exactly the same thing. I have not found that 1ShoppingCart has any unique features that would lead me to persuade a client to use it over another one. I usually have clients look at two or three options and give feedback. Sometimes it comes down to monthly prices.

Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.

Feature Rating Comparison

Online Storefront

1ShoppingCart
7.9
Business Catalyst
Product catalog & listings
1ShoppingCart
7.5
Business Catalyst
Product management
1ShoppingCart
8.0
Business Catalyst
Bulk product upload
1ShoppingCart
9.0
Business Catalyst
Branding
1ShoppingCart
7.5
Business Catalyst
Mobile storefront
1ShoppingCart
9.0
Business Catalyst
Product variations
1ShoppingCart
9.0
Business Catalyst
Website integration
1ShoppingCart
7.0
Business Catalyst
Visual customization
1ShoppingCart
7.0
Business Catalyst
CMS
1ShoppingCart
7.0
Business Catalyst

Online Shopping Cart

1ShoppingCart
8.0
Business Catalyst
Abandoned cart recovery
1ShoppingCart
9.0
Business Catalyst
Checkout user experience
1ShoppingCart
7.0
Business Catalyst

Online Payment System

1ShoppingCart
7.5
Business Catalyst
eCommerce security
1ShoppingCart
7.5
Business Catalyst

eCommerce Marketing

1ShoppingCart
7.5
Business Catalyst
Promotions & discounts
1ShoppingCart
8.0
Business Catalyst
Personalized recommendations
1ShoppingCart
7.5
Business Catalyst
SEO
1ShoppingCart
7.0
Business Catalyst

eCommerce Business Management

1ShoppingCart
9.0
Business Catalyst
Multi-site management
1ShoppingCart
9.0
Business Catalyst
Order processing
1ShoppingCart
9.0
Business Catalyst
Inventory management
1ShoppingCart
9.0
Business Catalyst
Shipping
1ShoppingCart
9.0
Business Catalyst
Custom functionality
1ShoppingCart
9.0
Business Catalyst

Email & Online Marketing

1ShoppingCart
Business Catalyst
6.6
WYSIWYG email editor
1ShoppingCart
Business Catalyst
3.5
Dynamic content
1ShoppingCart
Business Catalyst
8.8
Ability to test dynamic content
1ShoppingCart
Business Catalyst
6.9
Landing pages
1ShoppingCart
Business Catalyst
6.4
A/B testing
1ShoppingCart
Business Catalyst
7.1
Mobile optimization
1ShoppingCart
Business Catalyst
8.1
Email deliverability
1ShoppingCart
Business Catalyst
8.3
List management
1ShoppingCart
Business Catalyst
4.0
Triggered drip sequences
1ShoppingCart
Business Catalyst
6.8

Lead Management

1ShoppingCart
Business Catalyst
2.2
Lead nurturing
1ShoppingCart
Business Catalyst
2.3
Lead scoring and grading
1ShoppingCart
Business Catalyst
2.5
Data quality management
1ShoppingCart
Business Catalyst
1.8
Automated sales alerts and tasks
1ShoppingCart
Business Catalyst
2.3

Campaign Management

1ShoppingCart
Business Catalyst
2.8
Calendaring
1ShoppingCart
Business Catalyst
3.0
Event/webinar marketing
1ShoppingCart
Business Catalyst
2.7

Social Media Marketing

1ShoppingCart
Business Catalyst
8.2
Social sharing and campaigns
1ShoppingCart
Business Catalyst
7.8
Social profile integration
1ShoppingCart
Business Catalyst
8.6

Reporting & Analytics

1ShoppingCart
Business Catalyst
7.4
Dashboards
1ShoppingCart
Business Catalyst
8.2
Standard reports
1ShoppingCart
Business Catalyst
7.4
Custom reports
1ShoppingCart
Business Catalyst
6.5

Platform & Infrastructure

1ShoppingCart
Business Catalyst
6.2
API
1ShoppingCart
Business Catalyst
5.8
Role-based workflow & approvals
1ShoppingCart
Business Catalyst
7.2
Customizability
1ShoppingCart
Business Catalyst
6.3
Integration with Salesforce.com
1ShoppingCart
Business Catalyst
5.5

Pros

  • Access to contact information and creating customer profiles - good for reaching out through customer service, accessing email address, address and detailed information on the client helpful for responding quickly and easily
  • Able to add products and programs through auto responders - able to help share information with different groups of people easily and based on specific options within 1ShoppingCart
  • Easy to create coupon codes and pass to customers or add to website or newsletter for specific time ranges and products
  • Simple to add different products and sell easily with the integrated shopping cart
  • Great tool for multiple users to use and work as a virtual team based on different tasks and range that 1ShoppingCart has
  • Ability to create detailed reports based on sales, customers, and so much more. Very helpful for planning.
  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good

Cons

  • The UI needs improvement. There are other systems out there that are more intuitive.
  • Customizing/branding a shopping cart page can be a little tricky - when it should be very simple.
  • If a customer has a query they don't listen to the customer they just look at ways to hide behind BC company policy. In the UK if a customer changes a subscription plan by law they have a 14 day cooling off period. BC doesn't allow a plan to be changed once it’s been upgraded even if this is within a 24 hour period. I understand that BC having to comply with international law is not going to happen and that's not what a customer would expect. But what I do expect is for their accounts department to actually consider and review a customer’s requests or simple error's made without just quoting company policy.
  • In my case, I noticed our website was being tagged as NOT SECURE in Google Chrome Browser. I knew BC didn't offer SSL when I tried it a few years back but that I would check to see if they added that service. Sure enough, they added SSL certificates last summer, that’s was great news. So I read that SSL only came with the Platinum Service Plan and upgraded at a cost of $264.13 . Then a few minutes later I noticed that actually, I could have purchased the SSL on my current Web commerce plan (Gold Plan) for just $80. Within 24 hours I requested the upgrade be canceled and to just add SSL to my current plan. After all, we didn’t need a Platinum plan for our needs we only needed the SSL certification. The accounting department said this was not allowed or possible due to their cancellation policy of NO REFUNDS. They even suggested I could change back to GOLD service in the summer and then pay another $80 to add the SSL that would be lost. This is not the service I would expect. In strict comparison and contrast to our domain is hosted with GoDaddy and they will allow customers to change service policy at any time and they always Pro Rata any billing need meaning the customer is never charged for a service they don't want at that time.
  • When a customer upgrades a service it should be upgraded for 12 months from the upgrade date. The old service remaining credit should be deducted from the new service subscription and BC should clearly display the upgrade price for the next 12 months. The customer should be given the opportunity to review the service cancellation policy before checking a check-box and then processing the order.
  • BC fail to communicate important service upgrades such as SSL certification added last year. Someone could have called me on that emails get lost these days so what’s wrong with a plan good old fashioned phone call
  • BC has changed their service plan names, that's not a problem in itself providing its communicated to the customer and that it is 100% adopted across all media platforms, user portal and billing etc. The WebCommerce Plan is also the Gold Plan and I was not aware of that so found it very confusing.
  • When upgrading a service plan BC should provide pop up windows to highlight the company cancellation policy which is good standard practice

Likelihood to Renew

1ShoppingCart5.5
Based on 2 answers
If I were in charge of the renewal decision I would really take a look at 1SC vs. Infusionsoft. There are many ways each are great and many ways they are different. I would look at what was best for my company and make the choice accordingly. I find that Infusionsoft has many more ways to intuitively market, segment and cultivate new leads and grow the business as a whole than 1SC currently has.
Business Catalyst9.4
Based on 10 answers
It's easy to use and we are invested in it now.

Usability

No score
No answers yet
No answers on this topic
Business Catalyst9.6
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.

Reliability and Availability

No score
No answers yet
No answers on this topic
Business Catalyst9.0
Based on 4 answers
very few issues with availability

Performance

No score
No answers yet
No answers on this topic
Business Catalyst8.2
Based on 1 answer
Very few issues

Support

No score
No answers yet
No answers on this topic
Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.

Online Training

No score
No answers yet
No answers on this topic
Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco

Implementation

No score
No answers yet
No answers on this topic
Business Catalyst9.6
Based on 3 answers
Pretty easy to do

Alternatives Considered

Again, it's the client that usually selects the system they want to use. I think 1ShoppingCart has lower monthly payment options so that makes it more appealing. Infusionsoft has a $2k payment that must be made in order to use their product
The largest competitor in my portfolio is GoDaddy. I tend to use them for larger products or for all inclusive domain registration and web presence. I prefer using BC for most everything due to its simplistic nature. It is a very streamlined product and is easy to add users from my clients as editors and managers. This makes content update and creation so much easier. It also eases the minds of content managers within my clients companies as they will have some control over what goes on the web site. GoDaddy is my go to product for customized web designs, larger projects, and anything that requires server side software not supported by BC. It tends to be more involved and time consuming and less productive for me as a small business. So while I prefer to work with BC there are just some limitations that send me over to another hosting platform.

Scalability

No score
No answers yet
No answers on this topic
Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.

Return on Investment

  • Faster lead conversion, definitely
  • Complete reporting connecting dollars spent on marketing to dollars earned as revenue
  • Faster turn-around on ideas into market-ready content
  • Better service to clients through greater usability in account management

Pricing Details

1ShoppingCart

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details