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Adobe BC - Get your business online quickly
https://www.trustradius.com/all-in-one-marketingAdobe Business Catalyst (Discontinued)Unspecified8.360101
Jerry Dever profile photo
July 07, 2015

Adobe BC - Get your business online quickly

Score 7 out of 101
Vetted Review
Reseller
Review Source

Software Version

WebCommerce

Modules Used

  • All

Overall Satisfaction with Adobe Business Catalyst

We use Adobe Business Catalyst for our own website. We also help other companies get their businesses online using Adobe Business Catalyst.
  • Get a website online quickly
  • Build small databases quickly
  • Train end-users to use BC quickly
  • Build web galleries quickly
  • Need to be able to build a relational database inside BC
  • Need to be able to easily reference outside links in BC
  • Cancelling a website isn't always easy
  • Faster website deployment
  • Better organization since we can keep most clients under the same umbrella
  • Adobe brand recognition
  • WordPress,Joomla!
I prefer Adobe Business Catalyst to the open source competitors because they require a bit of upkeep to keep versions and plug-ins updated; BC does the versioning and updating for you.
Adobe Business Catalyst is well suited for most online businesses (i.e., online store, brochure site etc.).

Adobe Business Catalyst (Discontinued) Feature Ratings

WYSIWYG email editor
5
Dynamic content
7
Ability to test dynamic content
7
Landing pages
7
A/B testing
Not Rated
Mobile optimization
7
Email deliverability
7
List management
8
Triggered drip sequences
Not Rated
Lead nurturing
5
Lead scoring and grading
Not Rated
Data quality management
Not Rated
Automated sales alerts and tasks
Not Rated
Calendaring
7
Event/webinar marketing
Not Rated
Social sharing and campaigns
6
Social profile integration
7
Dashboards
7
Standard reports
7
Custom reports
Not Rated
API
5
Role-based workflow & approvals
7
Customizability
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated

Using Adobe Business Catalyst

2 - Both owners and developers
2 - Web skills, general web knowledge, SEO knowledge, and marketing/advertising knowledge
  • Real estate websites
  • Charity website
  • Online stores
  • Manage our own website
  • Integrating MLS solutions into websites
  • Integrating other 3rd party solutions into our websites
It's easy to use and we are invested in it now.

Evaluating Adobe Business Catalyst and Competitors

Yes - we use BC instead of WordPress and Joomla for clients.
  • Price
  • Product Features
  • Product Usability
  • Existing Relationship with the Vendor
  • Third-party Reviews
We use Adobe products for many other areas of our business and we trust Adobe.
Wouldn't change anything with selection process

Adobe Business Catalyst Implementation

Pretty easy to do
Change management was minimal - you can keep drafts of anything before you implement and you can also create an entire site on BC before you tie it to a domain for live release
  • Occasional issues creating databases
  • Most issues are client-related

Adobe Business Catalyst Training

  • Online training
  • Self-taught
bcgurus.com

kiyuco
Easy to use; we provide training to our clients

Adobe Business Catalyst Support

Good support; there have been a few issues that we have been unable to resolve
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
There have been times when there was a desperate situation (aren't they all) with clients and support chat has come to the rescue quickly.

Using Adobe Business Catalyst

It's easy to log in; areas are well marked, and support is available if needed.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Galleries
  • Creating new pages
  • Creating menus
  • Email campaigns
  • Web apps can be complex depending on various factors
Yes - I have had to use it several times and it seems fine.

Adobe Business Catalyst Reliability

It's easy to build small sites or large sites and there is lots of templating.
very few issues with availability
Very few issues

Relationship with Adobe

Adobe is a pretty good vendor.
Billing, invoicing, and reselling

Upgrading Adobe Business Catalyst

Yes - no issues; no down time
  • Better features
  • Better organization
  • integrating with 3rd party products
Yes - needed additional functionality; the change was easy