[24]7 Assist vs. Mattersight Behavioral Analytics (discontinued)
[24]7 Assist vs. Mattersight Behavioral Analytics (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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[24]7 Assist | N/A | [24]7 Assist call center agent to best serve customers across digital and voice engagements. Assist includes three options: Digital Assist Assist Widget for CRM Active Share Digital Assist is a unified, AI-powered agent console for messaging apps and chat interactions. Assist Widget for CRM provides native and custom connectors to embed Digital Assist into your customer relationship management (CRM) and enterprise systems for a holistic view of… | N/A | |
Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A |
[24]7 Assist | Mattersight Behavioral Analytics (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
[24]7 Assist | Mattersight Behavioral Analytics (discontinued) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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[24]7 Assist | Mattersight Behavioral Analytics (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
[24]7 Assist | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | 9.0 (1 ratings) | 8.8 (39 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (3 ratings) |
Usability | - (0 ratings) | 8.2 (2 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 7.3 (1 ratings) |
Support Rating | - (0 ratings) | 9.1 (1 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 9.1 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Configurability | - (0 ratings) | 9.1 (1 ratings) |
Ease of integration | - (0 ratings) | 9.1 (1 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
[24]7 Assist | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | [24]7.ai | Discontinued Products |
Pros | [24]7.ai | Discontinued Products |
Cons | [24]7.ai | Discontinued Products |
Likelihood to Renew | [24]7.ai No answers on this topic | Discontinued Products |
Usability | [24]7.ai No answers on this topic | Discontinued Products |
Reliability and Availability | [24]7.ai No answers on this topic | Discontinued Products |
Performance | [24]7.ai No answers on this topic | Discontinued Products |
Support Rating | [24]7.ai No answers on this topic | Discontinued Products |
In-Person Training | [24]7.ai No answers on this topic | Discontinued Products |
Online Training | [24]7.ai No answers on this topic | Discontinued Products |
Implementation Rating | [24]7.ai No answers on this topic | Discontinued Products |
Alternatives Considered | [24]7.ai | Discontinued Products |
Scalability | [24]7.ai No answers on this topic | Discontinued Products |
Return on Investment | [24]7.ai | Discontinued Products |
ScreenShots |