![[24]7 Assist](/_next/image?url=https%3A%2F%2Fmedia.trustradius.com%2Fvendor-logos%2F0H%2FsR%2FCGZ9W0NOFMIV-180x180.JPEG&w=256&q=75)
![[24]7 Assist](/_next/image?url=https%3A%2F%2Fmedia.trustradius.com%2Fvendor-logos%2F0H%2FsR%2FCGZ9W0NOFMIV-180x180.JPEG&w=96&q=75){kind=small}
[24]7 Assist - Review
[24]7 Assist has changed the way our agents handle chat & multiple messaging channel customer interactions. It is AI-powered & integrates …
Overview
What is [24]7 Assist?
[24]7 Assist call center agent to best serve customers across digital and voice engagements. Assist includes three options:Digital AssistAssist Widget for CRMActive ShareDigital Assist is a unified, AI-powered agent console for messaging apps and chat interactions. Assist Widget for CRM…
Recent Reviews
Pricing
![[24]7 Assist](/_next/image?url=https%3A%2F%2Fmedia.trustradius.com%2Fvendor-logos%2F0H%2FsR%2FCGZ9W0NOFMIV-180x180.JPEG&w=128&q=75)
N/A
Unavailable
What is [24]7 Assist?
[24]7 Assist call center agent to best serve customers across digital and voice engagements. Assist includes three options: Digital Assist Assist Widget for CRM Active Share Digital Assist is a unified, AI-powered agent console for messaging apps and chat…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is NICE CXone?
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management,…
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Product Details
- About
- Tech Details
What is [24]7 Assist?
[24]7 Assist call center agent to best serve customers across digital and voice engagements. Assist includes three options:
- Digital Assist
- Assist Widget for CRM
- Active Share
Digital Assist is a unified, AI-powered agent console for messaging apps and chat interactions. Assist Widget for CRM provides native and custom connectors to embed Digital Assist into your customer relationship management (CRM) and enterprise systems for a holistic view of customers. Active Share simplifies complex voice calls by enabling voice agents to push visually rich digital content to callers' mobile devices.
[24]7 Assist Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(1)Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
June 21, 2022
[24]7 Assist - Review
[24]7 Assist has changed the way our agents handle chat & multiple messaging channel customer interactions. It is AI-powered & integrates without existing CRM. It has considerably improved customer satisfaction & ticket resolution. The average handling time per customer has gone down by 30% which in return has reduced operating costs.
- It supports chat & multiple messaging channel interactions from a single terminal
- Native & Custom integrations enable embedding widgets into the existing CRM systems
- The User Interface can be improved & made to look much more contemporary & next-gen
- Implementation can be made more simpler
- Training & Troubleshooting knowledge transfer can be improved
- CRM integration
- AI enabled
- Chat & Voice support
- Improved CSAT score
- Operating cost saving up to 30%
- Better Customer engagement & 20% more lead conversion
- Cogito and Infosys Cortex
[24]7 Assist offers better value for money & much higher level of customization as compared to other solutions. The AI feature works well & the integration with existing CRM is very smooth. Unified desktop interactions for chat & multiple channel messaging are very effective features of the solution & enable agent interaction much more fructified.