Name: [24]7 Assist
Rating: 9 (1 reviews)
Author: [24]7.ai

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Continuous Integration

PHP Frameworks

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Generation

Emissions Management

Visitor Management

Whistleblowing

Enterprise

Accounting

SaaS Spend Management

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Access Gateways

Cloud Migration

Cloud Storage

Data Center Cooling

Data Warehouse

Database-as-a-Service (DBaaS)

DevOps

Enterprise Service Bus

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

LAN Switches

Migration

Mobile Identity

Network Performance Monitoring

Open-Source Database

Privileged Access Management

Storage as a Service (STaaS)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales

Cloud Infrastructure Entitlement Management

Secure Service Edge (SSE)

Security

Apparel

Banking

Equation Editors

Internet of Medical Things

Medical Office EMR & EHR

Mental Health

Online Ordering

eDiscovery

Vertical-Specific

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[24]7 Assist

Call Center Workforce Optimization

Likelihood to Recommend

[24]7.ai

Salesforce Sales Cloud

Zoho CRM

Freshdesk

Salesforce Revenue Cloud

Freshdesk Contact Center

Cogito

Infosys Cortex

Sr. BDM, Principal Sales - Cloud, Data & AI, App. Innovation, DevOps & Ent. Tech. Solutions

[24]7 Assist 2022-06-16 13:11:30

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Call Center Workforce Optimization Software

[24]7 Assist has changed the way our agents handle chat &amp; multiple messaging channel customer interactions. It is AI-powered &amp; integrates without existing CRM. It has considerably improved customer satisfaction &amp; ticket resolution. The average handling time per customer has gone down by 30% which in return has reduced operating costs.

It supports chat & multiple messaging channel interactions from a single terminal
Native & Custom integrations enable embedding widgets into the existing CRM systems

The User Interface can be improved & made to look much more contemporary & next-gen
Implementation can be made more simpler
Training & Troubleshooting knowledge transfer can be improved

CRM integration
AI enabled
Chat & Voice support

Improved CSAT score
Operating cost saving up to 30%
Better Customer engagement & 20% more lead conversion

Freshdesk Contact Center (Formerly Freshcaller), Zoho CRM, Salesforce CPQ

[24]7 Assist

Overview

What is [24]7 Assist?