24SevenOffice vs. Genius Solutions

I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.

Incentivized

Genius is great for analysis data using Microsoft products like Power BI or Excel as it links directly to them. Genius has also helped the work flow of our company a lot by streamlining processes. One process that helps our company a lot is the ability to print all work orders and fabrication/assembly plans in their batch printing module. Printing these would take up to five hours per assembly in Quickbooks and it now takes 10 minutes.

• Excellent UI that is easy to use. All features are a breeze.
• Because of the depth at which it has data, it can be used very well.
• Its integration with other ERP software is also possible for better analysis.

Incentivized

• The production is simple and efficient, this is done directly from our 3D design software (SolidWorks).
• Technical support is efficient, when problems arise, solutions are provided quickly.
• The monitoring of production costs is clear and easy to consult.

• Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
• The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
• We have had to pay for any support on the above issues.

Incentivized

• Support hours (now, from 8h00 to 17h00, Monday to Friday).
• The info with help button (F1) to be more easy to find.

Genius is easy to use but you have to male sure it's set up properly. You also have to make sure you understand what an ERP should do to know the right questions to ask when you contact customer support.

Incentivized

patient, friendly and clear explanations

Incentivized

24SevenOffice has its own pros and cons just like any other software. It is a great software for an organization to do project management or financial management. It stacks up very competitively against others and is probably in the top 3. the UI that is offered by this software surpasses all the others that I have used and/or mentioned above. It is a breeze to understand most parts of the software by yourself. I think in terms of support there could be some improvement that can be possible and will result in much better feedback from its clients. Overall I give it a great rating in terms of usability and capability to handle the majority of business management, project management, and financial management features.

Incentivized

Genius had a far better implementation team and had everything we were looking for without having to super customize a product. The implementation was also far easier than expected due to their ability to manipulate spreadsheets and import them in. We are glad we went with Genius due to the flow of the software and the syncable database. The main thing missed about Quickbooks is the ability to easily fix mistakes by deleting transactions or edit them even after they posted. This however made financials less reliable

• We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
• That said the network issues represent lost hours/money.
• The added training is also expensive.

Incentivized

• Tracking job costs makes it easy to see where we are in the projects.
• We save a lot of time for the production of "repeat" jobs.
• With job tracking from start to finish, we can easily schedule deliveries.