24SevenOffice vs. Global Shop Solutions ERP Software

I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.

Incentivized

We need an all-in-one ERP system, and it suits basic needs. If you are looking to utilize reporting or utilize the CRM you will have to learn to format the information you are able to pull to make it manageable and easier to read. This ERP uses a Crystal Reports system that needs to be converted into Excel or another software program to sort and identify anything. There are a lot of advantages and I am sure the issues we are having are because of how our staff is using this system or has set up this system for our needs.

Incentivized

• Excellent UI that is easy to use. All features are a breeze.
• Because of the depth at which it has data, it can be used very well.
• Its integration with other ERP software is also possible for better analysis.

Incentivized

• We have recently upgraded to the latest version and it moves pretty quick going from screen to screen.
• It is able to capture labor dollars per work order as well as materials to each job well.
• You can track the flow of materials pretty easily.

Incentivized

• Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
• The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
• We have had to pay for any support on the above issues.

Incentivized

• The layout is dated and hard to navigate at times. You need to go into different sections to access functions of the system, which can be confusing - this is one of the largest frustrations we face because we need to search for sections that are not commonly used.
• Updates seem to cause issues with the overall system and it takes several attempts with customer service to get issues resolved. We are behind in our updates because of this. Each update push causes us to shut down because sections then don't work correctly due to patches needing support to completely update them. We were unable to access customer transactions for a good part of the day because of the last update.
• Errors happen more often than not. We have random errors pop up that cause us to have to close out the system in its entirety, losing any work we have done. We need to restart the system and hope other errors don't populate before we can move forward. Calling customer support is not helpful with this, we are told that these errors happen sometimes. There is not a fix.
• Part/Router numbers randomly disappear. The Router/Part number will need to be rebuilt before we can move forward. It's frustrating. Again, customer support can not tell us the root cause of the issue.
• Help section of Global Shop Solutions is not helpful - it has a lot of technical jargon and at times is not easily understood. There are many sections that look to be more IT-based than user-based. Also, there are out of date sections so you might not be able to find what you are looking for. Training modules available for an extra cost.

Incentivized

24SevenOffice has its own pros and cons just like any other software. It is a great software for an organization to do project management or financial management. It stacks up very competitively against others and is probably in the top 3. the UI that is offered by this software surpasses all the others that I have used and/or mentioned above. It is a breeze to understand most parts of the software by yourself. I think in terms of support there could be some improvement that can be possible and will result in much better feedback from its clients. Overall I give it a great rating in terms of usability and capability to handle the majority of business management, project management, and financial management features.

Incentivized

This works the best for a manufacturing business. Any other type of business, I would look to other products.

Incentivized

• We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
• That said the network issues represent lost hours/money.
• The added training is also expensive.

Incentivized

• We have used the CRM for the last 9 months to support our sales team. Now we can see interactions, followup practices, opportunities and adjustments in one section. This has allowed us to better service our customers and make sure that followup is done.

Incentivized