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Top Rated
752 Ratings
17 Ratings
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Score 10 out of 100

Microsoft Dynamics 365

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Top Rated
752 Ratings
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Score 7.7 out of 100

Feature Set Ratings

  • Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 1 feature set: Security
  • 24SevenOffice and Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) are tied in 1 feature set: Customization

Payroll Management

7.1

24SevenOffice

71%

Microsoft Dynamics 365

Feature Set Not Supported
N/A
24SevenOffice ranks higher in 5/5 features

Pay calculation

6.7
67%
2 Ratings
N/A
0 Ratings

Benefit plan administration

7.6
76%
2 Ratings
N/A
0 Ratings

Direct deposit files

5.1
51%
2 Ratings
N/A
0 Ratings

Salary revision and increment management

8.6
86%
2 Ratings
N/A
0 Ratings

Reimbursement management

7.4
74%
2 Ratings
N/A
0 Ratings

Customization

7.9

24SevenOffice

79%
7.9

Microsoft Dynamics 365

79%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/5 features

API for custom integration

9.0
90%
2 Ratings
7.6
76%
52 Ratings

Plug-ins

6.7
67%
2 Ratings
N/A
0 Ratings

Custom fields

N/A
0 Ratings
8.2
82%
66 Ratings

Custom objects

N/A
0 Ratings
8.0
80%
62 Ratings

Scripting environment

N/A
0 Ratings
7.6
76%
48 Ratings

Security

7.0

24SevenOffice

70%
8.3

Microsoft Dynamics 365

83%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features

Single sign-on capability

6.7
67%
2 Ratings
8.5
85%
56 Ratings

Role-based user permissions

7.4
74%
2 Ratings
8.1
81%
57 Ratings

Reporting & Analytics

6.9

24SevenOffice

69%

Microsoft Dynamics 365

Feature Set Not Supported
N/A
24SevenOffice ranks higher in 3/3 features

Dashboards

6.7
67%
2 Ratings
N/A
0 Ratings

Standard reports

8.0
80%
2 Ratings
N/A
0 Ratings

Custom reports

5.8
58%
2 Ratings
N/A
0 Ratings

General Ledger and Configurable Accounting

6.1

24SevenOffice

61%

Microsoft Dynamics 365

Feature Set Not Supported
N/A
24SevenOffice ranks higher in 11/11 features

Accounts payable

5.5
55%
2 Ratings
N/A
0 Ratings

Accounts receivable

5.8
58%
2 Ratings
N/A
0 Ratings

Global Financial Support

7.1
71%
2 Ratings
N/A
0 Ratings

Primary and Secondary Ledgers

6.7
67%
2 Ratings
N/A
0 Ratings

Intercompany Accounting

5.5
55%
2 Ratings
N/A
0 Ratings

Localizations

7.4
74%
2 Ratings
N/A
0 Ratings

Journals and Reconciliations

5.7
57%
2 Ratings
N/A
0 Ratings

Enterprise Accounting

4.8
48%
2 Ratings
N/A
0 Ratings

Configurable Accounting

7.4
74%
2 Ratings
N/A
0 Ratings

Centralized Rules Framework

5.7
57%
2 Ratings
N/A
0 Ratings

Standardized Processes

5.5
55%
2 Ratings
N/A
0 Ratings

Inventory Management

6.8

24SevenOffice

68%

Microsoft Dynamics 365

Feature Set Not Supported
N/A
24SevenOffice ranks higher in 4/4 features

Inventory tracking

7.7
77%
2 Ratings
N/A
0 Ratings

Automatic reordering

6.5
65%
2 Ratings
N/A
0 Ratings

Location management

6.7
67%
2 Ratings
N/A
0 Ratings

Manufacturing module

6.1
61%
2 Ratings
N/A
0 Ratings

Order Management

7.6

24SevenOffice

76%

Microsoft Dynamics 365

Feature Set Not Supported
N/A
24SevenOffice ranks higher in 7/7 features

Pricing

8.0
80%
2 Ratings
N/A
0 Ratings

Order entry

9.0
90%
2 Ratings
N/A
0 Ratings

Credit card processing

6.5
65%
2 Ratings
N/A
0 Ratings

Cost of goods sold

8.1
81%
2 Ratings
N/A
0 Ratings

Order Orchestration

6.8
68%
2 Ratings
N/A
0 Ratings

End-to-end order visibility

7.9
79%
2 Ratings
N/A
0 Ratings

Order exception Resolution

7.0
70%
2 Ratings
N/A
0 Ratings

Subledger and Financial Process

7.1

24SevenOffice

71%

Microsoft Dynamics 365

Feature Set Not Supported
N/A
24SevenOffice ranks higher in 14/14 features

Automated Invoice Processing

8.0
80%
2 Ratings
N/A
0 Ratings

Shared Services Payments

6.7
67%
2 Ratings
N/A
0 Ratings

Billings Management

5.5
55%
2 Ratings
N/A
0 Ratings

Customer Receipt Applications

7.7
77%
2 Ratings
N/A
0 Ratings

Customer Collections

7.7
77%
2 Ratings
N/A
0 Ratings

Revenue Recognition

7.5
75%
2 Ratings
N/A
0 Ratings

Cash Management

9.0
90%
2 Ratings
N/A
0 Ratings

Asset Management

5.8
58%
2 Ratings
N/A
0 Ratings

Travel & Expense Management

7.5
75%
2 Ratings
N/A
0 Ratings

Budgetary Control & Encumbrance Accounting

5.5
55%
2 Ratings
N/A
0 Ratings

Period Close

6.7
67%
2 Ratings
N/A
0 Ratings

Transactions Tax

8.0
80%
2 Ratings
N/A
0 Ratings

Subledger Reconciliations

6.1
61%
2 Ratings
N/A
0 Ratings

3rd Party Accounting Systems

7.1
71%
2 Ratings
N/A
0 Ratings

Project Financial Management

7.1

24SevenOffice

71%

Microsoft Dynamics 365

Feature Set Not Supported
N/A
24SevenOffice ranks higher in 12/12 features

Budgeting and Forecasting

8.4
84%
2 Ratings
N/A
0 Ratings

Project Costing

6.5
65%
2 Ratings
N/A
0 Ratings

Cost Capture

8.6
86%
2 Ratings
N/A
0 Ratings

Capital Project Management

6.1
61%
2 Ratings
N/A
0 Ratings

Customer Invoicing

5.8
58%
2 Ratings
N/A
0 Ratings

Customer Contract Compliance

8.6
86%
2 Ratings
N/A
0 Ratings

Project Revenue Recognition

8.0
80%
2 Ratings
N/A
0 Ratings

Project Financial Performance Analysis

7.7
77%
2 Ratings
N/A
0 Ratings

Project Financials Dashboard

5.7
57%
2 Ratings
N/A
0 Ratings

Real-time Financial Reporting

7.0
70%
2 Ratings
N/A
0 Ratings

Embedded Business Intelligence

5.7
57%
2 Ratings
N/A
0 Ratings

Project Planning Collaboration

7.4
74%
2 Ratings
N/A
0 Ratings

Project Execution Management

7.1

24SevenOffice

71%

Microsoft Dynamics 365

Feature Set Not Supported
N/A
24SevenOffice ranks higher in 15/15 features

Project Planning and Scheduling

8.3
83%
2 Ratings
N/A
0 Ratings

Project Manager Dashboard

7.4
74%
2 Ratings
N/A
0 Ratings

Resource Manager Dashboard

8.0
80%
2 Ratings
N/A
0 Ratings

Task Insight for Project Managers

7.4
74%
2 Ratings
N/A
0 Ratings

Project Manager Mobile Functionality

5.5
55%
2 Ratings
N/A
0 Ratings

Team Member Task Collaboration

6.5
65%
2 Ratings
N/A
0 Ratings

Team Member Mobile Functionality

4.8
48%
2 Ratings
N/A
0 Ratings

Project Candidate Search

6.7
67%
2 Ratings
N/A
0 Ratings

Project Candidate Comparison and Analysis

6.1
61%
2 Ratings
N/A
0 Ratings

Defineable Resource Pools

9.0
90%
1 Rating
N/A
0 Ratings

Defineable Resource Pools

6.5
65%
2 Ratings
N/A
0 Ratings

Talent Profiles

6.7
67%
2 Ratings
N/A
0 Ratings

Real-Time Project Reporting

8.4
84%
2 Ratings
N/A
0 Ratings

Absence Management

8.0
80%
1 Rating
N/A
0 Ratings

Product Lifecycle Management

8.0
80%
1 Rating
N/A
0 Ratings

Grants Management

7.1

24SevenOffice

71%

Microsoft Dynamics 365

Feature Set Not Supported
N/A
24SevenOffice ranks higher in 4/4 features

Award Lifecycle Management

8.0
80%
2 Ratings
N/A
0 Ratings

Spending Control

6.1
61%
2 Ratings
N/A
0 Ratings

Indirect Cost Management

7.4
74%
2 Ratings
N/A
0 Ratings

Billing

7.1
71%
2 Ratings
N/A
0 Ratings

Procurement

6.6

24SevenOffice

66%

Microsoft Dynamics 365

Feature Set Not Supported
N/A
24SevenOffice ranks higher in 19/19 features

Sourcing Team Collaboration

7.7
77%
2 Ratings
N/A
0 Ratings

Sourcing Analysis

7.0
70%
1 Rating
N/A
0 Ratings

Bids Analyzed and Compared

7.0
70%
1 Rating
N/A
0 Ratings

Catalog Shopping E-Commerce for Employees

6.1
61%
2 Ratings
N/A
0 Ratings

Contract Authoring

7.4
74%
2 Ratings
N/A
0 Ratings

Contract Compliance Management

6.1
61%
2 Ratings
N/A
0 Ratings

Contract History

4.8
48%
2 Ratings
N/A
0 Ratings

Contract Renewal Automation

7.6
76%
2 Ratings
N/A
0 Ratings

Contract Repository

6.4
64%
2 Ratings
N/A
0 Ratings

Contract Standardization and Enforcement

5.5
55%
2 Ratings
N/A
0 Ratings

Electronic Signatures

6.5
65%
2 Ratings
N/A
0 Ratings

Invoice Automated Matching

8.4
84%
2 Ratings
N/A
0 Ratings

Purchasing Risk and Compliance Management

7.4
74%
2 Ratings
N/A
0 Ratings

Requisitions-to-Purchase Orders Integrated

5.5
55%
2 Ratings
N/A
0 Ratings

Spend Compliance Management

6.4
64%
2 Ratings
N/A
0 Ratings

Supplier Assessment

7.6
76%
2 Ratings
N/A
0 Ratings

Supplier Communication and Collaboration

7.4
74%
2 Ratings
N/A
0 Ratings

Supplier Management

4.8
48%
2 Ratings
N/A
0 Ratings

Supplier Portal

5.5
55%
2 Ratings
N/A
0 Ratings

Risk Management

6.7

24SevenOffice

67%

Microsoft Dynamics 365

Feature Set Not Supported
N/A
24SevenOffice ranks higher in 9/9 features

Risk Repository

7.0
70%
2 Ratings
N/A
0 Ratings

Control Management

8.0
80%
2 Ratings
N/A
0 Ratings

Control Mapping

4.8
48%
2 Ratings
N/A
0 Ratings

Control Efficiency Assessments

6.7
67%
2 Ratings
N/A
0 Ratings

Automated Control Assessments

7.4
74%
2 Ratings
N/A
0 Ratings

Assessment Capture

5.8
58%
2 Ratings
N/A
0 Ratings

Issue Detection

7.0
70%
2 Ratings
N/A
0 Ratings

Automatic Notification

8.3
83%
2 Ratings
N/A
0 Ratings

Remediation and Certification

4.8
48%
2 Ratings
N/A
0 Ratings

Logistics

6.8

24SevenOffice

68%

Microsoft Dynamics 365

Feature Set Not Supported
N/A
24SevenOffice ranks higher in 13/13 features

Transportation Planning and Optimization

7.4
74%
2 Ratings
N/A
0 Ratings

Transportation Sourcing Management

5.1
51%
2 Ratings
N/A
0 Ratings

Transportation Process Integration

7.0
70%
1 Rating
N/A
0 Ratings

Transportation Execution Management

7.0
70%
1 Rating
N/A
0 Ratings

Freight Payment Automation

8.6
86%
2 Ratings
N/A
0 Ratings

Trade Management

5.2
52%
2 Ratings
N/A
0 Ratings

Trade Regulatory Compliance Management

7.7
77%
2 Ratings
N/A
0 Ratings

Customs Entry Management

5.5
55%
2 Ratings
N/A
0 Ratings

Customs Document Management

7.4
74%
2 Ratings
N/A
0 Ratings

Customs Document Collaboration

8.0
80%
2 Ratings
N/A
0 Ratings

Fulfillment Management

5.2
52%
2 Ratings
N/A
0 Ratings

Inventory Visibility

9.0
90%
2 Ratings
N/A
0 Ratings

Warehouse Workforce Management

5.0
50%
1 Rating
N/A
0 Ratings

Manufacturing

6.4

24SevenOffice

64%

Microsoft Dynamics 365

Feature Set Not Supported
N/A
24SevenOffice ranks higher in 9/9 features

Production Process Design

8.6
86%
2 Ratings
N/A
0 Ratings

Supply Chain Business Flows

6.7
67%
2 Ratings
N/A
0 Ratings

Production Management

7.7
77%
2 Ratings
N/A
0 Ratings

Contracted Manufacturing Management

4.8
48%
2 Ratings
N/A
0 Ratings

Configuration Management

6.1
61%
2 Ratings
N/A
0 Ratings

Work Definition

5.1
51%
2 Ratings
N/A
0 Ratings

Work Execution

7.6
76%
2 Ratings
N/A
0 Ratings

Advanced Fulfillment

6.1
61%
2 Ratings
N/A
0 Ratings

Manufacturing Costs

4.8
48%
2 Ratings
N/A
0 Ratings

Supply Chain

7.6

24SevenOffice

76%

Microsoft Dynamics 365

Feature Set Not Supported
N/A
24SevenOffice ranks higher in 4/4 features

Forecasting

8.0
80%
1 Rating
N/A
0 Ratings

Inventory Planning

9.0
90%
2 Ratings
N/A
0 Ratings

Multi-tier Supply Chain Planning

5.8
58%
2 Ratings
N/A
0 Ratings

Performance Monitoring

7.7
77%
2 Ratings
N/A
0 Ratings

Product Lifecycle Management

7.3

24SevenOffice

73%

Microsoft Dynamics 365

Feature Set Not Supported
N/A
24SevenOffice ranks higher in 7/7 features

Ideation Management

8.0
80%
2 Ratings
N/A
0 Ratings

Requirements Management

5.5
55%
2 Ratings
N/A
0 Ratings

Proposal Management

4.5
45%
2 Ratings
N/A
0 Ratings

Innovation Portfolio Management

7.0
70%
2 Ratings
N/A
0 Ratings

Product Master Data Management

8.6
86%
2 Ratings
N/A
0 Ratings

Vendor Portal

7.7
77%
2 Ratings
N/A
0 Ratings

Project Portfolio Management

9.6
96%
2 Ratings
N/A
0 Ratings

Sales Force Automation

24SevenOffice

Feature Set Not Supported
N/A
8.5

Microsoft Dynamics 365

85%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 9/9 features

Customer data management / contact management

N/A
0 Ratings
8.1
81%
69 Ratings

Workflow management

N/A
0 Ratings
7.8
78%
67 Ratings

Territory management

N/A
0 Ratings
8.2
82%
51 Ratings

Opportunity management

N/A
0 Ratings
8.9
89%
63 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings
9.3
93%
66 Ratings

Contract management

N/A
0 Ratings
8.2
82%
52 Ratings

Quote & order management

N/A
0 Ratings
8.8
88%
48 Ratings

Interaction tracking

N/A
0 Ratings
8.6
86%
61 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.4
84%
51 Ratings

Customer Service & Support

24SevenOffice

Feature Set Not Supported
N/A
7.7

Microsoft Dynamics 365

77%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features

Case management

N/A
0 Ratings
7.7
77%
51 Ratings

Call center management

N/A
0 Ratings
8.2
82%
45 Ratings

Help desk management

N/A
0 Ratings
7.3
73%
50 Ratings

Marketing Automation

24SevenOffice

Feature Set Not Supported
N/A
8.0

Microsoft Dynamics 365

80%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features

Lead management

N/A
0 Ratings
8.7
87%
61 Ratings

Email marketing

N/A
0 Ratings
7.2
72%
62 Ratings

CRM Project Management

24SevenOffice

Feature Set Not Supported
N/A
8.3

Microsoft Dynamics 365

83%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features

Task management

N/A
0 Ratings
8.4
84%
59 Ratings

Billing and invoicing management

N/A
0 Ratings
8.3
83%
44 Ratings

Reporting

N/A
0 Ratings
8.1
81%
53 Ratings

CRM Reporting & Analytics

24SevenOffice

Feature Set Not Supported
N/A
8.4

Microsoft Dynamics 365

84%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.9
89%
55 Ratings

Pipeline visualization

N/A
0 Ratings
7.9
79%
61 Ratings

Customizable reports

N/A
0 Ratings
8.6
86%
64 Ratings

Social CRM

24SevenOffice

Feature Set Not Supported
N/A
7.9

Microsoft Dynamics 365

79%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.0
80%
36 Ratings

Social engagement

N/A
0 Ratings
7.9
79%
37 Ratings

Integrations with 3rd-party Software

24SevenOffice

Feature Set Not Supported
N/A
8.2

Microsoft Dynamics 365

82%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
8.4
84%
56 Ratings

Compensation management

N/A
0 Ratings
8.0
80%
29 Ratings

Platform

24SevenOffice

Feature Set Not Supported
N/A
8.0

Microsoft Dynamics 365

80%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 1/1 features

Mobile access

N/A
0 Ratings
8.0
80%
48 Ratings

Attribute Ratings

  • Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

5.5

24SevenOffice

55%
2 Ratings
7.8

Microsoft Dynamics 365

78%
89 Ratings

Likelihood to Renew

24SevenOffice

N/A
0 Ratings
7.9

Microsoft Dynamics 365

79%
19 Ratings

Usability

24SevenOffice

N/A
0 Ratings
7.8

Microsoft Dynamics 365

78%
19 Ratings

Support Rating

24SevenOffice

N/A
0 Ratings
8.1

Microsoft Dynamics 365

81%
13 Ratings

Online Training

24SevenOffice

N/A
0 Ratings
7.5

Microsoft Dynamics 365

75%
2 Ratings

Implementation Rating

24SevenOffice

N/A
0 Ratings
9.5

Microsoft Dynamics 365

95%
8 Ratings

Contract Terms and Pricing Model

24SevenOffice

N/A
0 Ratings
5.7

Microsoft Dynamics 365

57%
4 Ratings

Professional Services

24SevenOffice

N/A
0 Ratings
7.5

Microsoft Dynamics 365

75%
2 Ratings

Likelihood to Recommend

24SevenOffice

I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.
Clinton Verley | TrustRadius Reviewer

Microsoft Dynamics 365

All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Patrick Stephens | TrustRadius Reviewer

Pros

24SevenOffice

  • Excellent UI that is easy to use. All features are a breeze.
  • Because of the depth at which it has data, it can be used very well.
  • Its integration with other ERP software is also possible for better analysis.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Anonymous | TrustRadius Reviewer

Cons

24SevenOffice

  • Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
  • The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
  • We have had to pay for any support on the above issues.
Clinton Verley | TrustRadius Reviewer

Microsoft Dynamics 365

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Justin Pink | TrustRadius Reviewer

Pricing Details

24SevenOffice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$44 per month

Likelihood to Renew

24SevenOffice

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen | TrustRadius Reviewer

Usability

24SevenOffice

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 7.8
Based on 19 answers
Because it is a comfortable and accessible tool, which allows any new person who comes to the company to learn easily. The value for money is good, also the interface and the features it offers. When we have had an incident they have fixed it quickly, so it has become a reliable ally for our day to day.
Miguel Revelles | TrustRadius Reviewer

Support Rating

24SevenOffice

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 8.1
Based on 13 answers
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski | TrustRadius Reviewer

Implementation Rating

24SevenOffice

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 9.5
Based on 8 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle | TrustRadius Reviewer

Alternatives Considered

24SevenOffice

24SevenOffice has its own pros and cons just like any other software. It is a great software for an organization to do project management or financial management. It stacks up very competitively against others and is probably in the top 3. the UI that is offered by this software surpasses all the others that I have used and/or mentioned above. It is a breeze to understand most parts of the software by yourself. I think in terms of support there could be some improvement that can be possible and will result in much better feedback from its clients. Overall I give it a great rating in terms of usability and capability to handle the majority of business management, project management, and financial management features.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Alexander Cooper | TrustRadius Reviewer

Contract Terms and Pricing Model

24SevenOffice

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 5.7
Based on 4 answers
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
Mst Rahima Khatun | TrustRadius Reviewer

Professional Services

24SevenOffice

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 7.5
Based on 2 answers
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
Mst Rahima Khatun | TrustRadius Reviewer

Return on Investment

24SevenOffice

  • We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
  • That said the network issues represent lost hours/money.
  • The added training is also expensive.
Clinton Verley | TrustRadius Reviewer

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Anonymous | TrustRadius Reviewer

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