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17 Ratings
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Based on 17 reviews and ratings
Microsoft Dynamics 365
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Top Rated
752 Ratings
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Based on 752 reviews and ratings
Feature Set Ratings
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 1 feature set: Security
- 24SevenOffice and Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) are tied in 1 feature set: Customization
Payroll Management
7.1
24SevenOffice
71%

Microsoft Dynamics 365
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 5/5 features
24SevenOffice ranks higher in 5/5 features
Pay calculation
6.7
67%
2 Ratings

N/A
0 Ratings
Benefit plan administration
7.6
76%
2 Ratings

N/A
0 Ratings
Direct deposit files
5.1
51%
2 Ratings

N/A
0 Ratings
Salary revision and increment management
8.6
86%
2 Ratings

N/A
0 Ratings
Reimbursement management
7.4
74%
2 Ratings

N/A
0 Ratings
Customization
7.9
24SevenOffice
79%

7.9
Microsoft Dynamics 365
79%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/5 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/5 features
API for custom integration
9.0
90%
2 Ratings

7.6
76%
52 Ratings
Plug-ins
6.7
67%
2 Ratings

N/A
0 Ratings
Custom fields
N/A
0 Ratings

8.2
82%
66 Ratings
Custom objects
N/A
0 Ratings

8.0
80%
62 Ratings
Scripting environment
N/A
0 Ratings

7.6
76%
48 Ratings
Security
7.0
24SevenOffice
70%

8.3
Microsoft Dynamics 365
83%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Single sign-on capability
6.7
67%
2 Ratings

8.5
85%
56 Ratings
Role-based user permissions
7.4
74%
2 Ratings

8.1
81%
57 Ratings
Reporting & Analytics
6.9
24SevenOffice
69%

Microsoft Dynamics 365
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 3/3 features
24SevenOffice ranks higher in 3/3 features
Dashboards
6.7
67%
2 Ratings

N/A
0 Ratings
Standard reports
8.0
80%
2 Ratings

N/A
0 Ratings
Custom reports
5.8
58%
2 Ratings

N/A
0 Ratings
General Ledger and Configurable Accounting
6.1
24SevenOffice
61%

Microsoft Dynamics 365
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 11/11 features
24SevenOffice ranks higher in 11/11 features
Accounts payable
5.5
55%
2 Ratings

N/A
0 Ratings
Accounts receivable
5.8
58%
2 Ratings

N/A
0 Ratings
Global Financial Support
7.1
71%
2 Ratings

N/A
0 Ratings
Primary and Secondary Ledgers
6.7
67%
2 Ratings

N/A
0 Ratings
Intercompany Accounting
5.5
55%
2 Ratings

N/A
0 Ratings
Localizations
7.4
74%
2 Ratings

N/A
0 Ratings
Journals and Reconciliations
5.7
57%
2 Ratings

N/A
0 Ratings
Enterprise Accounting
4.8
48%
2 Ratings

N/A
0 Ratings
Configurable Accounting
7.4
74%
2 Ratings

N/A
0 Ratings
Centralized Rules Framework
5.7
57%
2 Ratings

N/A
0 Ratings
Standardized Processes
5.5
55%
2 Ratings

N/A
0 Ratings
Inventory Management
6.8
24SevenOffice
68%

Microsoft Dynamics 365
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 4/4 features
24SevenOffice ranks higher in 4/4 features
Inventory tracking
7.7
77%
2 Ratings

N/A
0 Ratings
Automatic reordering
6.5
65%
2 Ratings

N/A
0 Ratings
Location management
6.7
67%
2 Ratings

N/A
0 Ratings
Manufacturing module
6.1
61%
2 Ratings

N/A
0 Ratings
Order Management
7.6
24SevenOffice
76%

Microsoft Dynamics 365
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 7/7 features
24SevenOffice ranks higher in 7/7 features
Pricing
8.0
80%
2 Ratings

N/A
0 Ratings
Order entry
9.0
90%
2 Ratings

N/A
0 Ratings
Credit card processing
6.5
65%
2 Ratings

N/A
0 Ratings
Cost of goods sold
8.1
81%
2 Ratings

N/A
0 Ratings
Order Orchestration
6.8
68%
2 Ratings

N/A
0 Ratings
End-to-end order visibility
7.9
79%
2 Ratings

N/A
0 Ratings
Order exception Resolution
7.0
70%
2 Ratings

N/A
0 Ratings
Subledger and Financial Process
7.1
24SevenOffice
71%

Microsoft Dynamics 365
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 14/14 features
24SevenOffice ranks higher in 14/14 features
Automated Invoice Processing
8.0
80%
2 Ratings

N/A
0 Ratings
Shared Services Payments
6.7
67%
2 Ratings

N/A
0 Ratings
Billings Management
5.5
55%
2 Ratings

N/A
0 Ratings
Customer Receipt Applications
7.7
77%
2 Ratings

N/A
0 Ratings
Customer Collections
7.7
77%
2 Ratings

N/A
0 Ratings
Revenue Recognition
7.5
75%
2 Ratings

N/A
0 Ratings
Cash Management
9.0
90%
2 Ratings

N/A
0 Ratings
Asset Management
5.8
58%
2 Ratings

N/A
0 Ratings
Travel & Expense Management
7.5
75%
2 Ratings

N/A
0 Ratings
Budgetary Control & Encumbrance Accounting
5.5
55%
2 Ratings

N/A
0 Ratings
Period Close
6.7
67%
2 Ratings

N/A
0 Ratings
Transactions Tax
8.0
80%
2 Ratings

N/A
0 Ratings
Subledger Reconciliations
6.1
61%
2 Ratings

N/A
0 Ratings
3rd Party Accounting Systems
7.1
71%
2 Ratings

N/A
0 Ratings
Project Financial Management
7.1
24SevenOffice
71%

Microsoft Dynamics 365
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 12/12 features
24SevenOffice ranks higher in 12/12 features
Budgeting and Forecasting
8.4
84%
2 Ratings

N/A
0 Ratings
Project Costing
6.5
65%
2 Ratings

N/A
0 Ratings
Cost Capture
8.6
86%
2 Ratings

N/A
0 Ratings
Capital Project Management
6.1
61%
2 Ratings

N/A
0 Ratings
Customer Invoicing
5.8
58%
2 Ratings

N/A
0 Ratings
Customer Contract Compliance
8.6
86%
2 Ratings

N/A
0 Ratings
Project Revenue Recognition
8.0
80%
2 Ratings

N/A
0 Ratings
Project Financial Performance Analysis
7.7
77%
2 Ratings

N/A
0 Ratings
Project Financials Dashboard
5.7
57%
2 Ratings

N/A
0 Ratings
Real-time Financial Reporting
7.0
70%
2 Ratings

N/A
0 Ratings
Embedded Business Intelligence
5.7
57%
2 Ratings

N/A
0 Ratings
Project Planning Collaboration
7.4
74%
2 Ratings

N/A
0 Ratings
Project Execution Management
7.1
24SevenOffice
71%

Microsoft Dynamics 365
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 15/15 features
24SevenOffice ranks higher in 15/15 features
Project Planning and Scheduling
8.3
83%
2 Ratings

N/A
0 Ratings
Project Manager Dashboard
7.4
74%
2 Ratings

N/A
0 Ratings
Resource Manager Dashboard
8.0
80%
2 Ratings

N/A
0 Ratings
Task Insight for Project Managers
7.4
74%
2 Ratings

N/A
0 Ratings
Project Manager Mobile Functionality
5.5
55%
2 Ratings

N/A
0 Ratings
Team Member Task Collaboration
6.5
65%
2 Ratings

N/A
0 Ratings
Team Member Mobile Functionality
4.8
48%
2 Ratings

N/A
0 Ratings
Project Candidate Search
6.7
67%
2 Ratings

N/A
0 Ratings
Project Candidate Comparison and Analysis
6.1
61%
2 Ratings

N/A
0 Ratings
Defineable Resource Pools
9.0
90%
1 Rating

N/A
0 Ratings
Defineable Resource Pools
6.5
65%
2 Ratings

N/A
0 Ratings
Talent Profiles
6.7
67%
2 Ratings

N/A
0 Ratings
Real-Time Project Reporting
8.4
84%
2 Ratings

N/A
0 Ratings
Absence Management
8.0
80%
1 Rating

N/A
0 Ratings
Product Lifecycle Management
8.0
80%
1 Rating

N/A
0 Ratings
Grants Management
7.1
24SevenOffice
71%

Microsoft Dynamics 365
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 4/4 features
24SevenOffice ranks higher in 4/4 features
Award Lifecycle Management
8.0
80%
2 Ratings

N/A
0 Ratings
Spending Control
6.1
61%
2 Ratings

N/A
0 Ratings
Indirect Cost Management
7.4
74%
2 Ratings

N/A
0 Ratings
Billing
7.1
71%
2 Ratings

N/A
0 Ratings
Procurement
6.6
24SevenOffice
66%

Microsoft Dynamics 365
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 19/19 features
24SevenOffice ranks higher in 19/19 features
Sourcing Team Collaboration
7.7
77%
2 Ratings

N/A
0 Ratings
Sourcing Analysis
7.0
70%
1 Rating

N/A
0 Ratings
Bids Analyzed and Compared
7.0
70%
1 Rating

N/A
0 Ratings
Catalog Shopping E-Commerce for Employees
6.1
61%
2 Ratings

N/A
0 Ratings
Contract Authoring
7.4
74%
2 Ratings

N/A
0 Ratings
Contract Compliance Management
6.1
61%
2 Ratings

N/A
0 Ratings
Contract History
4.8
48%
2 Ratings

N/A
0 Ratings
Contract Renewal Automation
7.6
76%
2 Ratings

N/A
0 Ratings
Contract Repository
6.4
64%
2 Ratings

N/A
0 Ratings
Contract Standardization and Enforcement
5.5
55%
2 Ratings

N/A
0 Ratings
Electronic Signatures
6.5
65%
2 Ratings

N/A
0 Ratings
Invoice Automated Matching
8.4
84%
2 Ratings

N/A
0 Ratings
Purchasing Risk and Compliance Management
7.4
74%
2 Ratings

N/A
0 Ratings
Requisitions-to-Purchase Orders Integrated
5.5
55%
2 Ratings

N/A
0 Ratings
Spend Compliance Management
6.4
64%
2 Ratings

N/A
0 Ratings
Supplier Assessment
7.6
76%
2 Ratings

N/A
0 Ratings
Supplier Communication and Collaboration
7.4
74%
2 Ratings

N/A
0 Ratings
Supplier Management
4.8
48%
2 Ratings

N/A
0 Ratings
Supplier Portal
5.5
55%
2 Ratings

N/A
0 Ratings
Risk Management
6.7
24SevenOffice
67%

Microsoft Dynamics 365
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 9/9 features
24SevenOffice ranks higher in 9/9 features
Risk Repository
7.0
70%
2 Ratings

N/A
0 Ratings
Control Management
8.0
80%
2 Ratings

N/A
0 Ratings
Control Mapping
4.8
48%
2 Ratings

N/A
0 Ratings
Control Efficiency Assessments
6.7
67%
2 Ratings

N/A
0 Ratings
Automated Control Assessments
7.4
74%
2 Ratings

N/A
0 Ratings
Assessment Capture
5.8
58%
2 Ratings

N/A
0 Ratings
Issue Detection
7.0
70%
2 Ratings

N/A
0 Ratings
Automatic Notification
8.3
83%
2 Ratings

N/A
0 Ratings
Remediation and Certification
4.8
48%
2 Ratings

N/A
0 Ratings
Logistics
6.8
24SevenOffice
68%

Microsoft Dynamics 365
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 13/13 features
24SevenOffice ranks higher in 13/13 features
Transportation Planning and Optimization
7.4
74%
2 Ratings

N/A
0 Ratings
Transportation Sourcing Management
5.1
51%
2 Ratings

N/A
0 Ratings
Transportation Process Integration
7.0
70%
1 Rating

N/A
0 Ratings
Transportation Execution Management
7.0
70%
1 Rating

N/A
0 Ratings
Freight Payment Automation
8.6
86%
2 Ratings

N/A
0 Ratings
Trade Management
5.2
52%
2 Ratings

N/A
0 Ratings
Trade Regulatory Compliance Management
7.7
77%
2 Ratings

N/A
0 Ratings
Customs Entry Management
5.5
55%
2 Ratings

N/A
0 Ratings
Customs Document Management
7.4
74%
2 Ratings

N/A
0 Ratings
Customs Document Collaboration
8.0
80%
2 Ratings

N/A
0 Ratings
Fulfillment Management
5.2
52%
2 Ratings

N/A
0 Ratings
Inventory Visibility
9.0
90%
2 Ratings

N/A
0 Ratings
Warehouse Workforce Management
5.0
50%
1 Rating

N/A
0 Ratings
Manufacturing
6.4
24SevenOffice
64%

Microsoft Dynamics 365
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 9/9 features
24SevenOffice ranks higher in 9/9 features
Production Process Design
8.6
86%
2 Ratings

N/A
0 Ratings
Supply Chain Business Flows
6.7
67%
2 Ratings

N/A
0 Ratings
Production Management
7.7
77%
2 Ratings

N/A
0 Ratings
Contracted Manufacturing Management
4.8
48%
2 Ratings

N/A
0 Ratings
Configuration Management
6.1
61%
2 Ratings

N/A
0 Ratings
Work Definition
5.1
51%
2 Ratings

N/A
0 Ratings
Work Execution
7.6
76%
2 Ratings

N/A
0 Ratings
Advanced Fulfillment
6.1
61%
2 Ratings

N/A
0 Ratings
Manufacturing Costs
4.8
48%
2 Ratings

N/A
0 Ratings
Supply Chain
7.6
24SevenOffice
76%

Microsoft Dynamics 365
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 4/4 features
24SevenOffice ranks higher in 4/4 features
Forecasting
8.0
80%
1 Rating

N/A
0 Ratings
Inventory Planning
9.0
90%
2 Ratings

N/A
0 Ratings
Multi-tier Supply Chain Planning
5.8
58%
2 Ratings

N/A
0 Ratings
Performance Monitoring
7.7
77%
2 Ratings

N/A
0 Ratings
Product Lifecycle Management
7.3
24SevenOffice
73%

Microsoft Dynamics 365
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 7/7 features
24SevenOffice ranks higher in 7/7 features
Ideation Management
8.0
80%
2 Ratings

N/A
0 Ratings
Requirements Management
5.5
55%
2 Ratings

N/A
0 Ratings
Proposal Management
4.5
45%
2 Ratings

N/A
0 Ratings
Innovation Portfolio Management
7.0
70%
2 Ratings

N/A
0 Ratings
Product Master Data Management
8.6
86%
2 Ratings

N/A
0 Ratings
Vendor Portal
7.7
77%
2 Ratings

N/A
0 Ratings
Project Portfolio Management
9.6
96%
2 Ratings

N/A
0 Ratings
Sales Force Automation
24SevenOffice
Feature Set Not Supported
N/A

8.5
Microsoft Dynamics 365
85%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 9/9 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 9/9 features
Customer data management / contact management
N/A
0 Ratings

8.1
81%
69 Ratings
Workflow management
N/A
0 Ratings

7.8
78%
67 Ratings
Territory management
N/A
0 Ratings

8.2
82%
51 Ratings
Opportunity management
N/A
0 Ratings

8.9
89%
63 Ratings
Integration with email client (e.g., Outlook or Gmail)
N/A
0 Ratings

9.3
93%
66 Ratings
Contract management
N/A
0 Ratings

8.2
82%
52 Ratings
Quote & order management
N/A
0 Ratings

8.8
88%
48 Ratings
Interaction tracking
N/A
0 Ratings

8.6
86%
61 Ratings
Channel / partner relationship management
N/A
0 Ratings

8.4
84%
51 Ratings
Customer Service & Support
24SevenOffice
Feature Set Not Supported
N/A

7.7
Microsoft Dynamics 365
77%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Case management
N/A
0 Ratings

7.7
77%
51 Ratings
Call center management
N/A
0 Ratings

8.2
82%
45 Ratings
Help desk management
N/A
0 Ratings

7.3
73%
50 Ratings
Marketing Automation
24SevenOffice
Feature Set Not Supported
N/A

8.0
Microsoft Dynamics 365
80%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Lead management
N/A
0 Ratings

8.7
87%
61 Ratings
Email marketing
N/A
0 Ratings

7.2
72%
62 Ratings
CRM Project Management
24SevenOffice
Feature Set Not Supported
N/A

8.3
Microsoft Dynamics 365
83%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Task management
N/A
0 Ratings

8.4
84%
59 Ratings
Billing and invoicing management
N/A
0 Ratings

8.3
83%
44 Ratings
Reporting
N/A
0 Ratings

8.1
81%
53 Ratings
CRM Reporting & Analytics
24SevenOffice
Feature Set Not Supported
N/A

8.4
Microsoft Dynamics 365
84%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

8.9
89%
55 Ratings
Pipeline visualization
N/A
0 Ratings

7.9
79%
61 Ratings
Customizable reports
N/A
0 Ratings

8.6
86%
64 Ratings
Social CRM
24SevenOffice
Feature Set Not Supported
N/A

7.9
Microsoft Dynamics 365
79%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Social data
N/A
0 Ratings

8.0
80%
36 Ratings
Social engagement
N/A
0 Ratings

7.9
79%
37 Ratings
Integrations with 3rd-party Software
24SevenOffice
Feature Set Not Supported
N/A

8.2
Microsoft Dynamics 365
82%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Marketing automation
N/A
0 Ratings

8.4
84%
56 Ratings
Compensation management
N/A
0 Ratings

8.0
80%
29 Ratings
Platform
24SevenOffice
Feature Set Not Supported
N/A

8.0
Microsoft Dynamics 365
80%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 1/1 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 1/1 features
Mobile access
N/A
0 Ratings

8.0
80%
48 Ratings
Attribute Ratings
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
5.5
24SevenOffice
55%
2 Ratings

7.8
Microsoft Dynamics 365
78%
89 Ratings
Likelihood to Renew
24SevenOffice
N/A
0 Ratings

7.9
Microsoft Dynamics 365
79%
19 Ratings
Usability
24SevenOffice
N/A
0 Ratings

7.8
Microsoft Dynamics 365
78%
19 Ratings
Support Rating
24SevenOffice
N/A
0 Ratings

8.1
Microsoft Dynamics 365
81%
13 Ratings
Online Training
24SevenOffice
N/A
0 Ratings

7.5
Microsoft Dynamics 365
75%
2 Ratings
Implementation Rating
24SevenOffice
N/A
0 Ratings

9.5
Microsoft Dynamics 365
95%
8 Ratings
Contract Terms and Pricing Model
24SevenOffice
N/A
0 Ratings

5.7
Microsoft Dynamics 365
57%
4 Ratings
Professional Services
24SevenOffice
N/A
0 Ratings

7.5
Microsoft Dynamics 365
75%
2 Ratings
Likelihood to Recommend
24SevenOffice
I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.
Senior Analyst, Operations
Aurora Health CareHospital & Health Care, 10,001+ employees
Microsoft Dynamics 365
All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Director Of Communications
Freelance/ConsultationEducation Management, 51-200 employees
Pros
24SevenOffice
- Excellent UI that is easy to use. All features are a breeze.
- Because of the depth at which it has data, it can be used very well.
- Its integration with other ERP software is also possible for better analysis.

Verified User
Professional in Information Technology
Financial Services Company, 10,001+ employeesMicrosoft Dynamics 365
- Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
- Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
- Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
- Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
- Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.

Verified User
Engineer in Information Technology
Food & Beverages Company, 51-200 employeesCons
24SevenOffice
- Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
- The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
- We have had to pay for any support on the above issues.
Senior Analyst, Operations
Aurora Health CareHospital & Health Care, 10,001+ employees
Microsoft Dynamics 365
- Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
- The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
- The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
- Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
- Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
- New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
- Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Systems & Data Manager
APTIMConstruction, 10,001+ employees
Pricing Details
24SevenOffice
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Microsoft Dynamics 365
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$44 per month
Likelihood to Renew
24SevenOffice
No score
No answers yet
No answers on this topic
Microsoft Dynamics 365
Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Analyst / CRM Administrator
Partners Rx51-200 employees
Usability
24SevenOffice
No score
No answers yet
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Microsoft Dynamics 365
Microsoft Dynamics 365 7.8
Based on 19 answers
Because it is a comfortable and accessible tool, which allows any new person who comes to the company to learn easily. The value for money is good, also the interface and the features it offers. When we have had an incident they have fixed it quickly, so it has become a reliable ally for our day to day.
Social Media Manager
MiguelRevelles.comMarketing and Advertising, 1-10 employees
Support Rating
24SevenOffice
No score
No answers yet
No answers on this topic
Microsoft Dynamics 365
Microsoft Dynamics 365 8.1
Based on 13 answers
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Marketing Specialist
ThyssenKrupp Rotek IncorporatedMechanical or Industrial Engineering, 201-500 employees
Implementation Rating
24SevenOffice
No score
No answers yet
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Microsoft Dynamics 365
Microsoft Dynamics 365 9.5
Based on 8 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Marketing Director
TriNet (Accord Human Resources)Retail, 201-500 employees
Alternatives Considered
24SevenOffice
24SevenOffice has its own pros and cons just like any other software. It is a great software for an organization to do project management or financial management. It stacks up very competitively against others and is probably in the top 3. the UI that is offered by this software surpasses all the others that I have used and/or mentioned above. It is a breeze to understand most parts of the software by yourself. I think in terms of support there could be some improvement that can be possible and will result in much better feedback from its clients. Overall I give it a great rating in terms of usability and capability to handle the majority of business management, project management, and financial management features.

Verified User
Professional in Information Technology
Financial Services Company, 10,001+ employeesMicrosoft Dynamics 365
Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Applications Consultant
Fujitsu UKComputer Software, 10,001+ employees
Contract Terms and Pricing Model
24SevenOffice
No score
No answers yet
No answers on this topic
Microsoft Dynamics 365
Microsoft Dynamics 365 5.7
Based on 4 answers
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
Marketing Product Management
ClopsmithInformation Technology & Services, 11-50 employees
Professional Services
24SevenOffice
No score
No answers yet
No answers on this topic
Microsoft Dynamics 365
Microsoft Dynamics 365 7.5
Based on 2 answers
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
Marketing Product Management
ClopsmithInformation Technology & Services, 11-50 employees
Return on Investment
24SevenOffice
- We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
- That said the network issues represent lost hours/money.
- The added training is also expensive.
Senior Analyst, Operations
Aurora Health CareHospital & Health Care, 10,001+ employees
Microsoft Dynamics 365
- It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
- It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI

Verified User
Manager in Marketing
Information Technology and Services Company, 51-200 employees