365Ticketing vs. Help Scout
365Ticketing vs. Help Scout
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month |
365Ticketing | Help Scout | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
365Ticketing | Help Scout | |
---|---|---|
Top Pros |
|
|
Top Cons |
|
|
365Ticketing | Help Scout | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||
Self Help Community |
| |||||||||||||||
Multi-Channel Help |
|
365Ticketing | Help Scout | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | Help Scout | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 10.0 (18 ratings) |
Likelihood to Renew | - (0 ratings) | 7.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
365Ticketing | Help Scout | |
---|---|---|
Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | Help Scout |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | Help Scout |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | Help Scout |
Likelihood to Renew | SC Soft Pepper Solutions SRL-D No answers on this topic | Help Scout |
Usability | SC Soft Pepper Solutions SRL-D No answers on this topic | Help Scout |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | Help Scout |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | Help Scout |
ScreenShots | 365Ticketing Screenshots | Help Scout Screenshots |