3CLogic vs. MiContact Center

3C has allowed us to implement new clients quickly and efficiently with IVR's that are easy to maintain and support. The Global Support Desk is always just a call away should any issues arise

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

• Solid and Stable Telephony Product
• Innovation and ability to design solutions for complex use cases
• Support is always immediate

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

• Dashboards on Portal could use improvement
• Some reporting features on Portal

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

3C is very easy to use

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

• Allows us to scale AI offerings that will help to reduce calls
• Potentially reduce headcount as a result of innovations they've developed for us

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized