3CX vs. ezTalks

In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.

Incentivized

Earlier I was using Skype, but then my colleagues started using it; I found it pretty impressive with all its features which include high video, and audio quality, the ability to share screen or whiteboard and send instant messages. I'm a Team Lead at Cynet Systems and managing a team of 8. EZ Talks made work quite easy to connect to my team members.

Incentivized

• Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
• Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
• Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

Incentivized

• High quality video and audio.
• Fluid group chat of video / audio / instant messaging.
• Screen sharing and annotations.
• Whiteboard and collaboration.
• Record and play.
• Share Powerpoint presentations.
• Scheduling function, scheduling also allows the organizer to know who will attend and who will not.

Incentivized

• I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
• You need an SBC per location, which can be a point of failure.
• You also need a server that might get disconnected, which is another point of failure.

Incentivized

• The free trial plan can be increased from 40 mins.
• Free version doesn't allow to record the session

Incentivized

The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.

Incentivized

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website

Incentivized

It offers features to improve the call, like file-sharing, meeting preparation tools, multichannel communication, and communication management, which helps you get great service in online meetings without any problem. Technical support is really helpful; they'd resolve your queries in no time, unlike other tools. It also runs smoother than other tools which are mentioned above and give's you the best experience connecting to your fellow workers.

Incentivized

• 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
• As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

Incentivized

• High quality audio and video, this allows us to use ezTalks frequently for meetings and large virtual conferences.

Incentivized