3CX Phone System vs Five9

• Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
• Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
• Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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• Availability- Five9 has servers in multiple regions and an entire team monitoring 24/7 to make sure we do not have down time.
• Scalability- We can quickly increase our licenses up and down based on the needs of our clients.
• Security- We do not have to worry about security.
• Quality of voice- we are able to use Five9's soft phones and sustain a high quality of voice.
• Single code set and cloud based software as a service. Competitors we looked at were typically more of a collection of applications.
• Speed/Ease of use- We can manage Five9 with a single administrator vs an IT department.
• Compliance- for outbound dialing compliance is built in. We also use their TCPA solution for dialing cellular phones.
• Future proof: Five9 continues to invest in making their virtual contact center better. This in turn makes our service offering stronger.

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• The webmeeting function is clumsy compared to Zoom or Google Meets (Hangouts).
• There is no support offered without paying for it, but the web forum that is offered for free does allow you to throw out questions and have them answered by someone in the community of 3CX user administrators.

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• Java based desktop application is a pain to keep updated.
• The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
• The help center for documentation isn't well organized and the documentation needs substantial editing.

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• 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
• As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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• Positive: No need for on-premises equipment, which saves money.
• Positive: No need for internal maintenance, which saves IT services time.
• Positive: Fast deployment, switched from an outdated on-premises solution to Five9 easily.
• Negative: Support services -- we had issues that were not resolved for weeks.

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