49 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 49 reviews and ratings
Five9
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Top Rated
80 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 80 reviews and ratings
Feature Set Ratings
Contact Center Software

3CX
Feature Set Not Supported
N/A

8.0
Five9
80%
Five9 ranks higher in 13/13 features
Five9 ranks higher in 13/13 features
Agent dashboard

N/A
0 Ratings

8.0
80%
10 Ratings
Validate callers

N/A
0 Ratings

8.4
84%
10 Ratings
Outbound response

N/A
0 Ratings

8.0
80%
10 Ratings
Call forwarding

N/A
0 Ratings

8.3
83%
8 Ratings
Click-to-call (CTC)

N/A
0 Ratings

8.2
82%
9 Ratings
Warm transfer

N/A
0 Ratings

8.0
80%
10 Ratings
Predictive dialing

N/A
0 Ratings

8.3
83%
8 Ratings
Interactive voice response

N/A
0 Ratings

8.2
82%
8 Ratings
REST APIs

N/A
0 Ratings

8.0
80%
7 Ratings
Call scripts

N/A
0 Ratings

8.0
80%
8 Ratings
Call tracking

N/A
0 Ratings

7.2
72%
11 Ratings
Multichannel integration

N/A
0 Ratings

7.7
77%
9 Ratings
CRM software integration

N/A
0 Ratings

8.0
80%
9 Ratings
Workforce Optimization (WFO)

3CX
Feature Set Not Supported
N/A

7.8
Five9
78%
Five9 ranks higher in 8/8 features
Five9 ranks higher in 8/8 features
Inbound call routing

N/A
0 Ratings

8.0
80%
9 Ratings
Omnichannel inbound routing

N/A
0 Ratings

8.2
82%
6 Ratings
Recording

N/A
0 Ratings

7.3
73%
10 Ratings
Quality management

N/A
0 Ratings

7.6
76%
19 Ratings
Call analytics

N/A
0 Ratings

7.5
75%
11 Ratings
Historical reporting

N/A
0 Ratings

7.6
76%
10 Ratings
Live reporting

N/A
0 Ratings

8.3
83%
10 Ratings
Customer interaction analytics

N/A
0 Ratings

7.8
78%
9 Ratings
Attribute Ratings
- Five9 is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

6.5
3CX
65%
12 Ratings

8.1
Five9
81%
35 Ratings
Support Rating

5.4
3CX
54%
4 Ratings

8.2
Five9
82%
12 Ratings
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.

Verified User
Administrator in Information Technology
Higher Education Company, 201-500 employeesFive9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 11-50 employeesPros
3CX
- Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
- Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
- Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

Verified User
Manager in Information Technology
Restaurants Company, 501-1000 employeesFive9
- Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
- Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
- You can customize the call dispositions / call labels to match what's used in your CRM.

Verified User
Director in Quality Assurance
Higher Education Company, 201-500 employeesCons
3CX
- I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
- You need an SBC per location, which can be a point of failure.
- You also need a server that might get disconnected, which is another point of failure.
IT Support
Cypress HealthcareHospital & Health Care, 51-200 employees
Five9
- Java based desktop application is a pain to keep updated.
- The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
- The help center for documentation isn't well organized and the documentation needs substantial editing.
Support Improvement Manager
OrderUpFood & Beverages, 51-200 employees
Pricing Details
3CX
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$0
3CX Editions & Modules
Edition
Standard | Free |
---|---|
Pro | 1.082 |
Enterprise | 1.312 |
- none
- per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.Five9
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 Contact sales team
Five9 Editions & Modules
Edition
Core | Contact sales team1 |
---|---|
Premium | Contact sales team1 |
Optimum | Contact sales team1 |
Ultimate | Contact sales team1 |
- Contact sales team
Additional Pricing Details
Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricingSupport Rating
3CX
3CX 5.4
Based on 4 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
HS Teacher/District Tech Integration Specialist
Plato R-V School DistrictEducation Management, 51-200 employees
Five9
Five9 8.2
Based on 12 answers
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.

Verified User
General Manager in Customer Service
Consumer Electronics Company, 51-200 employeesAlternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website

Verified User
Manager in Information Technology
Arts and Crafts Company, 11-50 employeesFive9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost

Verified User
Manager in Information Technology
Information Technology & Services Company, 201-500 employeesReturn on Investment
3CX
- 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
- As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Information Technology Manager
Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees
Five9
- Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
- Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
- Cost savings: Five9 requires significantly less management than our previous solutions.
President & CEO
BernardOutsourcing/Offshoring, 501-1000 employees