What users are saying about
49 Ratings
6 Ratings
49 Ratings
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Score 7.4 out of 100
6 Ratings
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Score 9.9 out of 100

Attribute Ratings

  • Plivo is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

6.5

3CX

65%
12 Ratings
9.9

Plivo

99%
2 Ratings

Usability

3CX

N/A
0 Ratings
10.0

Plivo

100%
1 Rating

Support Rating

5.4

3CX

54%
4 Ratings
9.8

Plivo

98%
3 Ratings

Likelihood to Recommend

3CX

In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Anonymous | TrustRadius Reviewer

Plivo

If you have a business and a phone you need Plivo so you can track all incoming calls. Using this service allows for you to track an[y] missed calls allowing you the ability to try to call potential customers, clients and see how you can help them with your products and or services.
Marvin Drobes | TrustRadius Reviewer

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

Plivo

  • Easy integration
  • Customer service is good
  • Services are prompt
Anonymous | TrustRadius Reviewer

Cons

3CX

  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.
Daniel Merkl | TrustRadius Reviewer

Plivo

  • Providing white label services easily
  • Pricing is a concern
Anonymous | TrustRadius Reviewer

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. none
  2. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

Plivo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

$0 per SMS recieved

Plivo Editions & Modules

Edition
Voice API Platform0.01201
Voice API Platform0.00852
SMS API Platform0.00503
SMS API Platform$04
Zentrunk - SIP Trunking0.00655
Zentrunk - SIP Trunking0.00256
Local Numbers0.807
Toll Free Numbers$17
Short Code$5007
  1. per call made/per minute
  2. per call recieved/per minute
  3. per SMS sent
  4. per SMS recieved
  5. per call made/per minute
  6. per call recieved/per minute
  7. per month
Additional Pricing Details

Usability

3CX

No score
No answers yet
No answers on this topic

Plivo

Plivo 10.0
Based on 1 answer
They deserve a 10+ rating starting from signing up to implementing their services. I am not the best person to get computer tasks done and this company made it a breeze.
Marvin Drobes | TrustRadius Reviewer

Support Rating

3CX

3CX 5.4
Based on 4 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

Plivo

Plivo 9.8
Based on 3 answers
I sent a question to support via email and within 12 hours heard back in an email. They also provided me a phone number for further help if I could not solve my issue.
Marvin Drobes | TrustRadius Reviewer

Alternatives Considered

3CX

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
Anonymous | TrustRadius Reviewer

Plivo

  • Yes, it is good to use Plivo, as per the pricing and ease of integration. Twilio has a difficult pattern for business developers and could be understood only by a developer.
  • Plivo has proper delivery reports as compared to Twilio. Using Plivo has helped us grow efficiently and in a good manner.
Anonymous | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

Plivo

  • Got better results and users
  • Uptime is a good thing
  • No service interruption helps in working with them
Anonymous | TrustRadius Reviewer

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