56 Ratings
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Score 7.8 out of 100
4 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Contact Center Software

    3CX

    Feature Set Not Supported
    N/A
    9.5

    TELUS Cloud Contact Center (TC3)

    95%
    TELUSCloud Contact Center ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    9.3
    93%
    2 Ratings

    Validate callers

    N/A
    0 Ratings
    8.9
    89%
    2 Ratings

    Outbound response

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call forwarding

    N/A
    0 Ratings
    9.6
    96%
    2 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    9.6
    96%
    2 Ratings

    Warm transfer

    N/A
    0 Ratings
    9.3
    93%
    2 Ratings

    Predictive dialing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Interactive voice response

    N/A
    0 Ratings
    9.6
    96%
    2 Ratings

    REST APIs

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call scripts

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call tracking

    N/A
    0 Ratings
    8.6
    86%
    2 Ratings

    Multichannel integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    CRM software integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Workforce Optimization (WFO)

    3CX

    Feature Set Not Supported
    N/A
    9.6

    TELUS Cloud Contact Center (TC3)

    96%
    TELUSCloud Contact Center ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    9.6
    96%
    2 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Recording

    N/A
    0 Ratings
    9.3
    93%
    2 Ratings

    Quality management

    N/A
    0 Ratings
    9.3
    93%
    2 Ratings

    Call analytics

    N/A
    0 Ratings
    9.3
    93%
    2 Ratings

    Historical reporting

    N/A
    0 Ratings
    9.3
    93%
    2 Ratings

    Live reporting

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Customer surveys

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Customer interaction analytics

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • TELUSCloud Contact Center is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    9.3

    TELUS Cloud Contact Center (TC3)

    93%
    2 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings

    TELUS Cloud Contact Center (TC3)

    N/A
    0 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    TELUS International

    TELUS Cloud Contact Center offers the best cloud services software to handle customer requests, place an order, track product delivery experience, and handle a lot of customers, it enables co-browsing and talking to customers and screen sharing all is possible at the operational level 24/7. It takes customer experience to a higher level is because it invested in the latest tech in order to bring seamless cloud services across devices and apps anywhere and at any time that saving time and cost as well. It actively encourages users to engage customers remotely no matter whether they are at home or at the enterprise. Its contact support is one of the best features of the product. It let you collaborate with new tech apparatus and various platforms without much cost and hassle. Thanks, TELUS Cloud Contact Center.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    TELUS International

    • Easy to [manage] users
    • Easy to setup features
    • Multiple device/apps to access the services
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    TELUS International

    • At times glitches show up while connecting several apps, however, it is not difficult to fix and manage across multiple platforms.
    • The cost of the apparatus is not so competitive in order to pull more customers to the international market, that being said, if an individual wants to set up a home-based contact center then it has to be affordable like it offers services to big enterprises.
    • Here and there is some mess with functionality while the connecting voices of multiple customers can be easily fixable.
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    TELUS Cloud Contact Center (TC3)

    Starting Price

    Editions & Modules

    TELUS Cloud Contact Center (TC3) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      3CX

      The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
      Read full review

      TELUS International

      No answers on this topic

      Alternatives Considered

      3CX

      The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
      Read full review

      TELUS International

      Shaw Smart Voice
      Read full review

      Return on Investment

      3CX

      • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
      • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
      Read full review

      TELUS International

      • Cloud integration is easy on multiple channel apps and CRM gives the best response and saves time.
      • There is not any glitch in the voice handling of customers and agents easily route calls to remote agents.
      • Co-browsing and screen sharing is the best feature of its multitasking while one call with the consumer.
      Read full review

      Screenshots

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