8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface.
Mitel CX has made the necessary changes to ensure it offers keeps up with the cloud offerings providing the best of both worlds when it comes to the deployment.
Operations Support Coordinator/Patient Connection Center Manager
Chose 8x8 Contact Center
There was almost no comparison between 8x8 and MiCloud Connect. As a previous MiTel customer, the most frustrating part of their platform was the inability to configure our own contact center scripts and IVRs. Having to submit a case for every little change was a terrible setup …
Nicecx has everything integrated into one system. It has a good dialler. Genesys had a superior dialler. Inbound was on par with 8x8 Contact Center. Ringcentral was more expensive
Based on my experience, I did not find any major issues. I have been using it for a long time. I am really enjoying 8x8 contact centre. 8x8 contact centre support representatives are really helpful and knowledgeable. They resolve my problem quickly, and they do their job …
8x8 Contact Center is best as per my opinion. First of all customer care support, 8x8 Contact Center have well trained customer care representative, they know their product very well but other not so always misguide the customer. In Last , If your are new or frustrated with …
8x8 contact is the best software compared to other software. It's simple to use and provides premium support to its clients. The most important thing it is cost-effective compared to others. 8x8 contact center is doing well for all organizations, from small to large businesses. …
8x8 Contact Center has wonderful uptime. It is best for all businesses like small to large business. It provides all important features that a businesses needs to grow up the business on reasonable price. 8x8 Contact Center has best user interface that helps to use all options …
8x8 Contact Center is best software in the market . I am really sorry i can not share my bad experience of previous software. Because i am using 8x8 Contact Center from long time. But i am deadly sure that 8x8 Contact Center has best feature , fast, reliable and easy to use. If …
Fuze is somewhat dated and clunky when it comes to configuring settings. 8x8 Contact Center design and settings is more clean and easier to amend. Fuze includes an all in one softphone system, which is an additional component for 8x8. RingCentral seems somewhat pricier when …
We use 8x8 Work, as well, as a complementary piece of the 8x8 Contact Center. One of the many great things about 8x8 is that they have a whole suite of different products and features and seem to be constantly seeking out ways to improve business flows for small and large …
Although every platform has their pros & cons but the flexibility of omni channel communications all in one central suite of application window along with license pricing flexibility gave us a point to make our decision for 8x8 Contact Center.
I prefer 8x8; it has the right number of features and modes for the communication I need. I much prefer 8x8 meetings to Zoom meetings, as it is much, much easier to transition between devices when I am on the road. 8x8 is also easier to manage across multiple modes of …
The right technology for the size contact center we have. The right RoI for migrating to a Cloud Contact Center. The E5 Microsoft license allowed us to leverage the 8x8 Contact Center integrations and not add additional cost for user PSTN. Able to reduce licensing across all …
Compared to something like a NICE InContact (which I have used/administered before too), 8x8 has less powerful scripting tools. However, their reliability and uptime is much better than NICE. You probably only should be looking at NICE if you have a really large CC and/or …
We selected an 8x8 contact center based on the tools available to meet our needs. 8x8 was also rated as a more stable platform than Cisco, which helped us select 8x8 for our UCaaS platform. The amount of tools available in the 8x8 Contact Center for leaders to be able to manage …
We spend a lot of time calling insurance companies to check claim status, verify benefits, or fix denials. 8x8 is great for handling high call volume days when our team is making and receiving a ton of those calls. The call routing makes sure insurance calls go to our billing reps and patient calls go to the right team, so things don’t get mixed up. If we’re doing a compliance review or responding to an insurance dispute and need a specific recorded call from months ago, it can take some digging to find it unless we have exact details. It’s not impossible, just not super quick
Tracks all inbound and outbound calls from our organization.
Gives us the ability to record and review calls.
Gives the user the ability to receive phone call either via computer, cell phone, or polycom phone when in-house - all received from the same static number/extension.
Overall support, being able to get ahold of someone faster/someone that is able to communicate with us easier in terms of language barriers. As well as following what is requested in the support ticket, for example, I submit tickets asking to communicate via email yet 9/10 times I get called to discuss my ticket or to get told to submit information that is already in the ticket... this has improved recently but still plenty of room for improvement.
Callback queues. Being able to view the overall queue & not allow duplicates of a callback. For example, someone calls in, requests a callback, then calls back in again & requests for another one or two or three, limiting them to just one callback in that queue.
Being able to see overall queues & the numbers in both the regular queues & callback queues would be helpful as well.
Being able to do away with 8x8 Contact Center work entirely. Integrating it into Teams is a good thing I saw 8x8 do fairly recently, but being able to use 8x8 Contact Center as the just web version would be a huge plus.
8 x 8 is not an ordinary system, it works well for everyday business and assists in working efficiencies. So much is required for credentialing and re-credentialing. 8 x 8 takes out a lot of the extra steps by providing smarter working features that saves time and money. Also, when faxing, once the fax is complete, you receive an actual confirmation! Absolutely love this feature.
Incredibly simple to use the platform - clear, insightful, and impactful dashboards and access to relevant call metrics. GUI is nice and easy to read and interact with. It is clear to see that UX has been tested thoroughly. Internal feedback has been positive on its usability and ease of access. UI is very intuitive.
Charlie Knutson is fantastic, however when you call the support number it is almost impossible to get through and when you do they cannot fix your issue. That is the biggest challenge. It is a difference between that and reaching our contact directly. The email support number that our company was given is very responsive and good.
Detailed training and good quality to provide our customers to achieve their needs and to give the best we can as far as information and technology and the best service we can to have the customers be satisfied with the technology and the best quality to get the best answers to their doubts.
The training was easy but would probably be much easier in person. Easier to ask questions and show someone your computer when you are in person. Easier to differentiate between network issues and 8x8 issues. Online works too but for how technical 8x8 can be, I would recommend you try and do in person if possible. Would make it much easier to get help when needed. This is a personal preference and not something that is required by any means. The online training is still great and still did the trick. The good thing is that help is always available months or years after if there is something new you want to do
The transition from Mitel to 8 x 8 was smooth and no "hiccups". The support was one of the best that we had received. No surprises except what 8 x 8 is actually capable of doing! Support remained available throughout the transition! Co-workers were amazed at what they were able to do with having 8 x 8,
There was almost no comparison between 8x8 and MiCloud Connect. As a previous MiTel customer, the most frustrating part of their platform was the inability to configure our own contact center scripts and IVRs. Having to submit a case for every little change was a terrible setup for any business, in my opinion. RingCentral was fairly comparable to 8x8 in features and analytics, but 8x8 provided a much more cost-effective solution, and the quality has been great.
