8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface.
Director of Marketing in Marketing at Dynamic Tool (Plastics, 51-200 employees)
Chose 8x8 Contact Center
Our use of 8x8 was predicated on its ability to be a 24-hour call center. It presents a comprehensive report of incoming calls, missed calls, and voice mail messaging. Its capabilities extend far beyond those attributes. 8x8 will grow and increase its value as our company …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
CEO in Corporate at Trailblaze Communications (Public Relations & Communications, 1-10 employees)
Chose 8x8 Contact Center
To be honest, we use 8x8 for the basics without using a lot of their bells and whistles. They seem to offer a lot of options for much larger companies so it seems to be a good deal for any size you may need,
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose 8x8 Contact Center
I briefly swithced to Nextiva, and while the interface looked pretty, it was very confusing to use, and, frankly, seemed to lack many features that 8x8 includes in the basic service.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose 8x8 Contact Center
Its a more robust solution than Avaya and Microdot teams is something we might consider in the future
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
UC&C Tech Lead in Engineering at Digital Space (Telecommunications, 201-500 employees)
Chose 8x8 Contact Center
Mitel CX has made the necessary changes to ensure it offers keeps up with the cloud offerings providing the best of both worlds when it comes to the deployment.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Operations Support Coordinator/Patient Connection Center Manager in Professional Services at Charleston ENT & Allergy (Medical Practice, 201-500 employees)
Chose 8x8 Contact Center
There was almost no comparison between 8x8 and MiCloud Connect. As a previous MiTel customer, the most frustrating part of their platform was the inability to configure our own contact center scripts and IVRs. Having to submit a case for every little change was a terrible setup …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose 8x8 Contact Center
Nicecx has everything integrated into one system. It has a good dialler. Genesys had a superior dialler. Inbound was on par with 8x8 Contact Center. Ringcentral was more expensive
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose 8x8 Contact Center
We started with 8 X 8 and like the system so didn't have the need to try anything else
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Team Leader at American logistics Group LLC (Logistics & Supply Chain, 201-500 employees)
Chose 8x8 Contact Center
Based on my experience, I did not find any major issues. I have been using it for a long time. I am really enjoying 8x8 contact centre. 8x8 contact centre support representatives are really helpful and knowledgeable. They resolve my problem quickly, and they do their job …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose 8x8 Contact Center
8x8 Contact Center is best as per my opinion. First of all customer care support, 8x8 Contact Center have well trained customer care representative, they know their product very well but other not so always misguide the customer. In Last , If your are new or frustrated with …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose 8x8 Contact Center
8x8 contact is the best software compared to other software. It's simple to use and provides premium support to its clients. The most important thing it is cost-effective compared to others. 8x8 contact center is doing well for all organizations, from small to large businesses. …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Network security engineer in Information Technology at American logistics Group LLC (Transportation/Trucking/Railroad, 201-500 employees)
Chose 8x8 Contact Center
8x8 Contact Center has wonderful uptime. It is best for all businesses like small to large business. It provides all important features that a businesses needs to grow up the business on reasonable price. 8x8 Contact Center has best user interface that helps to use all options …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Team Leader at American Logistics Group (Logistics & Supply Chain, 201-500 employees)
Chose 8x8 Contact Center
8x8 Contact Center is best software in the market . I am really sorry i can not share my bad experience of previous software. Because i am using 8x8 Contact Center from long time. But i am deadly sure that 8x8 Contact Center has best feature , fast, reliable and easy to use. If …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose 8x8 Contact Center
Fuze is somewhat dated and clunky when it comes to configuring settings. 8x8 Contact Center design and settings is more clean and easier to amend. Fuze includes an all in one softphone system, which is an additional component for 8x8. RingCentral seems somewhat pricier when …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Director of Operations at iRE, LLC (Real Estate, 1-10 employees)
Chose 8x8 Contact Center
We use 8x8 Work, as well, as a complementary piece of the 8x8 Contact Center. One of the many great things about 8x8 is that they have a whole suite of different products and features and seem to be constantly seeking out ways to improve business flows for small and large …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose 8x8 Contact Center
We previously used CISCO but with limited reporting capabilities and ease of customisation, we moved to 8x8 which offered what we needed and more
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose 8x8 Contact Center
Although every platform has their pros & cons but the flexibility of omni channel communications all in one central suite of application window along with license pricing flexibility gave us a point to make our decision for 8x8 Contact Center.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Staff Attorney in Legal at Iowa Legal Aid (Law Practice, 201-500 employees)
Chose 8x8 Contact Center
I prefer 8x8; it has the right number of features and modes for the communication I need. I much prefer 8x8 meetings to Zoom meetings, as it is much, much easier to transition between devices when I am on the road. 8x8 is also easier to manage across multiple modes of …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose 8x8 Contact Center
The right technology for the size contact center we have. The right RoI for migrating to a Cloud Contact Center. The E5 Microsoft license allowed us to leverage the 8x8 Contact Center integrations and not add additional cost for user PSTN. Able to reduce licensing across all …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We spend a lot of time calling insurance companies to check claim status, verify benefits, or fix denials. 8x8 is great for handling high call volume days when our team is making and receiving a ton of those calls. The call routing makes sure insurance calls go to our billing reps and patient calls go to the right team, so things don’t get mixed up. If we’re doing a compliance review or responding to an insurance dispute and need a specific recorded call from months ago, it can take some digging to find it unless we have exact details. It’s not impossible, just not super quick
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
8x8 contact center is meeting our needs as a call center communication solution. We use 8x8 across the entire organization and have been able to work with our account management team to ensure our configuration and integrations meet our business, legal & compliance needs across the organization. The greatest benefit has been the 8x8 account management team who consistently works with us to ensure our needs are being met.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Overall, the 8x8 contact center's functionality is great! As the administrator for our practice, I find the platform extremely easy to navigate and customize for our business needs, which are constantly changing and evolving. I find the analytics very easy to use overall. It is fairly quick and easy to find call recordings when needed, and the reporting can transition between a 30,000-foot view and an extremely granular view.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Support is subpar, any time there was an issue they would ignore the preferred means of communication & would not respond to the ticket aside from that they called instead of emailed. They also are not based out of the US so hours are vastly different than typical working hours. They were able to help in some cases but a lot of them were "that's how it is" responses & just overall not a great experience
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Detailed training and good quality to provide our customers to achieve their needs and to give the best we can as far as information and technology and the best service we can to have the customers be satisfied with the technology and the best quality to get the best answers to their doubts.
The training was easy but would probably be much easier in person. Easier to ask questions and show someone your computer when you are in person. Easier to differentiate between network issues and 8x8 issues. Online works too but for how technical 8x8 can be, I would recommend you try and do in person if possible. Would make it much easier to get help when needed. This is a personal preference and not something that is required by any means. The online training is still great and still did the trick. The good thing is that help is always available months or years after if there is something new you want to do
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The transition from Mitel to 8 x 8 was smooth and no "hiccups". The support was one of the best that we had received. No surprises except what 8 x 8 is actually capable of doing! Support remained available throughout the transition! Co-workers were amazed at what they were able to do with having 8 x 8,
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Fuze is somewhat dated and clunky when it comes to configuring settings. 8x8 Contact Center design and settings is more clean and easier to amend. Fuze includes an all in one softphone system, which is an additional component for 8x8. RingCentral seems somewhat pricier when comparing the different offerings, although they may have more features.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
