8 X 8 is GREAT.
Updated September 27, 2024
8 X 8 is GREAT.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
8 X 8 Contact Center makes daily tasks more accessible and more efficient by providing business features to save time. My favorite feature is the ability to fax. You enter the number to fax to and attach documents; you can use default notification or add your personal greeting and click send. Once your fax has been sent, you receive a confirmation immediately. Simple, fast, and accessible. The status is a great feature as well. Callers within your organization will know when you are in a meeting or out to lunch. You can change your settings to reflect out-of-office for vacations, conferences, etc. Changing your greetings is as easy as 1-2-3.
Pros
- Customer Service.
- Instructions
- Voice Messages.
- Caller ID.
Cons
- All is great!
- More calls mean more payments from customers.
- Faxing has the advantage of saving time by not having to go to the fax machine with loose papers, jamming, or being out of order.
- Caller Identification lets your return calls at a click of a button.
- 8x8 Work and 8x8 Contact Center
With 8x8 Contact Center, help is only seconds away! The features of Caller ID, Voice Mail, Recorded Calls, Missed Calls, Customer Service, and Dialpad calling from anywhere on your computer! It is fast and easy to maneuver through and the information is at your fingertips! The notification feature lets you know when you have an incoming call or messages.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes
8x8 Contact Center Feature Ratings
Using 8x8 Contact Center
1500 - We use 8 x8 for all telephone calls - incoming and going out, voicemail, tracking missed calls, to locate contacts, and for messaging, faxing, receiving faxes, verifying co-workers' status. There are so many wonderful features! It is a very easy system to utilize for every day! The caller ID feature is great as well.
- Telephones
- Voicemail
- Faxing
- Listen to the records of the calls whether incoming or outgoing.
- Open for suggestions
Evaluating 8x8 Contact Center and Competitors
Yes - Mitel - the Mitel system was not able to provide the features that we require to perform our jobs.
- Ease of Use
The most important thing is the ability to maneuver easily to features without having to guess where to go to perform what was needed to complete the task. Also, the ability to integrate with other systems. We wanted to make it easy without the challenge of using multiple systems to complete one job.
With coming from multiple systems to with the challenge of trying to find features and not to get lost from going in and out of screens, 8 x8 makes it easier with just a click of a button. I would have gotten 8 x 8 in the very beginning if I had known about 8 x 8.
8x8 Contact Center Implementation
Change management was minimal
- Nothing
8x8 Contact Center Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Escalation required |
I am not sure if I have the premium support as it is a corporate decision through IT department.
It was a time when my faxing option was not working. Working in credentialing, I require a lot of faxes to go through. I contacted 8x8 support and within a matter of minutes, I was able to fax and receive faxes. This did not interfere with my other functions with my telephone.
Using 8x8 Contact Center
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Faxing: sending and receiving
- Nothing
Comments
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