8 X 8 is GREAT.
March 11, 2024

8 X 8 is GREAT.

Darlene Downs Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

8 X 8 Contact Center makes daily tasks more accessible and more efficient by providing business features to save time. My favorite feature is the ability to fax. You enter the number to fax to and attach documents; you can use default notification or add your personal greeting and click send. Once your fax has been sent, you receive a confirmation immediately. Simple, fast, and accessible. The status is a great feature as well. Callers within your organization will know when you are in a meeting or out to lunch. You can change your settings to reflect out-of-office for vacations, conferences, etc. Changing your greetings is as easy as 1-2-3.
  • Customer Service.
  • Instructions
  • Voice Messages.
  • Caller ID.
  • All is great!
  • More calls mean more payments from customers.
  • Faxing has the advantage of saving time by not having to go to the fax machine with loose papers, jamming, or being out of order.
  • Caller Identification lets your return calls at a click of a button.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

The system is user-friendly. Most instructions are clearly explained under the settings. If further information is needed, customer service is very prompt in providing resolutions. The system works so very well that I have little to no contact with Support. That means less frustration and more incoming calls to answer.

8x8 Contact Center Feature Ratings

Agent dashboard
10
Validate callers
8
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
8
Call tracking
10
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated