8x8 Contact Center vs. CGI Connect
8x8 Contact Center vs. CGI Connect
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
CGI Connect | N/A | CGI Connect allows contact centers to communicate with customers (or debtors) via voice, SMS, email, or web portal. | N/A |
8x8 Contact Center | CGI Connect | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | CGI Connect | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | CGI Connect | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | CGI Connect | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.7 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | CGI Connect | |
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Likelihood to Recommend | 8x8, Inc. | CGI No answers on this topic |
Pros | 8x8, Inc. | CGI No answers on this topic |
Cons | 8x8, Inc. | CGI No answers on this topic |
Likelihood to Renew | 8x8, Inc. | CGI No answers on this topic |
Usability | 8x8, Inc. | CGI No answers on this topic |
Reliability and Availability | 8x8, Inc. | CGI No answers on this topic |
Performance | 8x8, Inc. | CGI No answers on this topic |
Support Rating | 8x8, Inc. | CGI No answers on this topic |
In-Person Training | 8x8, Inc. | CGI No answers on this topic |
Online Training | 8x8, Inc. | CGI No answers on this topic |
Implementation Rating | 8x8, Inc. | CGI No answers on this topic |
Alternatives Considered | 8x8, Inc. | CGI No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | CGI No answers on this topic |
Scalability | 8x8, Inc. | CGI No answers on this topic |
Return on Investment | 8x8, Inc. | CGI No answers on this topic |
ScreenShots |