8x8 Contact Center vs. Collab OneContact WFO
8x8 Contact Center vs. Collab OneContact WFO
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
OneContact WFO | N/A | OneContact WFO (formerly OneWorkforce) is a workforce management system for call centers, from Portuguese company Collab. | N/A |
8x8 Contact Center | Collab OneContact WFO | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Collab OneContact WFO | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Collab OneContact WFO | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Collab OneContact WFO | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.7 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Collab OneContact WFO | |
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Likelihood to Recommend | 8x8, Inc. | Collab No answers on this topic |
Pros | 8x8, Inc. | Collab No answers on this topic |
Cons | 8x8, Inc. | Collab No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Collab No answers on this topic |
Usability | 8x8, Inc. | Collab No answers on this topic |
Reliability and Availability | 8x8, Inc. | Collab No answers on this topic |
Performance | 8x8, Inc. | Collab No answers on this topic |
Support Rating | 8x8, Inc. | Collab No answers on this topic |
In-Person Training | 8x8, Inc. | Collab No answers on this topic |
Online Training | 8x8, Inc. | Collab No answers on this topic |
Implementation Rating | 8x8, Inc. | Collab No answers on this topic |
Alternatives Considered | 8x8, Inc. | Collab No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Collab No answers on this topic |
Scalability | 8x8, Inc. | Collab No answers on this topic |
Return on Investment | 8x8, Inc. | Collab No answers on this topic |
ScreenShots |