8x8 Contact Center vs. Odigo
8x8 Contact Center vs. Odigo
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Odigo | N/A | Odigo is a call center software offering from Capgemini. | N/A |
8x8 Contact Center | Odigo | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Odigo | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
8x8 Contact Center | Odigo | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
8x8 Contact Center | Odigo | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Odigo | |
---|---|---|
Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.7 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Odigo | |
---|---|---|
Likelihood to Recommend | 8x8, Inc. | Capgemini No answers on this topic |
Pros | 8x8, Inc. | Capgemini No answers on this topic |
Cons | 8x8, Inc. | Capgemini No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Capgemini No answers on this topic |
Usability | 8x8, Inc. | Capgemini No answers on this topic |
Reliability and Availability | 8x8, Inc. | Capgemini No answers on this topic |
Performance | 8x8, Inc. | Capgemini No answers on this topic |
Support Rating | 8x8, Inc. | Capgemini No answers on this topic |
In-Person Training | 8x8, Inc. | Capgemini No answers on this topic |
Online Training | 8x8, Inc. | Capgemini No answers on this topic |
Implementation Rating | 8x8, Inc. | Capgemini No answers on this topic |
Alternatives Considered | 8x8, Inc. | Capgemini No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Capgemini No answers on this topic |
Scalability | 8x8, Inc. | Capgemini No answers on this topic |
Return on Investment | 8x8, Inc. | Capgemini No answers on this topic |
ScreenShots |