8x8 Contact Center vs. Puzzel Contact Centre Solution
8x8 Contact Center vs. Puzzel Contact Centre Solution
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Puzzel Contact Centre Solution | N/A | Puzzel, headquartered in Oslo, offers their Contact Centre Solution, providing a cloud-based ominchannel (e.g. messaging, voice, email, web chat, etc.) platform designed to support customer interactions for companies of all sizes. | N/A |
8x8 Contact Center | Puzzel Contact Centre Solution | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Puzzel Contact Centre Solution | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Puzzel Contact Centre Solution | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Puzzel Contact Centre Solution | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.9 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Puzzel Contact Centre Solution | |
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Likelihood to Recommend | 8x8, Inc. | Puzzel No answers on this topic |
Pros | 8x8, Inc. | Puzzel No answers on this topic |
Cons | 8x8, Inc. | Puzzel No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Puzzel No answers on this topic |
Usability | 8x8, Inc. | Puzzel No answers on this topic |
Reliability and Availability | 8x8, Inc. | Puzzel No answers on this topic |
Performance | 8x8, Inc. | Puzzel No answers on this topic |
Support Rating | 8x8, Inc. | Puzzel No answers on this topic |
In-Person Training | 8x8, Inc. | Puzzel No answers on this topic |
Online Training | 8x8, Inc. | Puzzel No answers on this topic |
Implementation Rating | 8x8, Inc. | Puzzel No answers on this topic |
Alternatives Considered | 8x8, Inc. | Puzzel No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Puzzel No answers on this topic |
Scalability | 8x8, Inc. | Puzzel No answers on this topic |
Return on Investment | 8x8, Inc. | Puzzel No answers on this topic |
ScreenShots |