8x8 Contact Center vs. TCN Cloud
8x8 Contact Center vs. TCN Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
TCN Cloud | N/A | TCN Cloud is a call center software offering from TCN. | N/A |
8x8 Contact Center | TCN Cloud | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | TCN Cloud | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
8x8 Contact Center | TCN Cloud | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
8x8 Contact Center | TCN Cloud | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | TCN Cloud | |
---|---|---|
Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.8 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | TCN Cloud | |
---|---|---|
Likelihood to Recommend | 8x8, Inc. | TCN No answers on this topic |
Pros | 8x8, Inc. | TCN No answers on this topic |
Cons | 8x8, Inc. | TCN No answers on this topic |
Likelihood to Renew | 8x8, Inc. | TCN No answers on this topic |
Usability | 8x8, Inc. | TCN No answers on this topic |
Reliability and Availability | 8x8, Inc. | TCN No answers on this topic |
Performance | 8x8, Inc. | TCN No answers on this topic |
Support Rating | 8x8, Inc. | TCN No answers on this topic |
In-Person Training | 8x8, Inc. | TCN No answers on this topic |
Online Training | 8x8, Inc. | TCN No answers on this topic |
Implementation Rating | 8x8, Inc. | TCN No answers on this topic |
Alternatives Considered | 8x8, Inc. | TCN No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | TCN No answers on this topic |
Scalability | 8x8, Inc. | TCN No answers on this topic |
Return on Investment | 8x8, Inc. | TCN No answers on this topic |
ScreenShots |