8x8 Contact Center vs. Telemagic
8x8 Contact Center vs. Telemagic
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Telemagic | N/A | TMG has developed a cloud-based telephony solution for call and contact center system that also includes SMS, email and inbound/outbound routing. TMG system allows tracking of completed calls and any decisions made during them. Telemagic Group has its headquarters in Arendal, Norway. | N/A |
8x8 Contact Center | Telemagic | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Telemagic | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Telemagic | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Telemagic | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.5 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Telemagic | |
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Likelihood to Recommend | 8x8, Inc. | Telemagic Group AS No answers on this topic |
Pros | 8x8, Inc. | Telemagic Group AS No answers on this topic |
Cons | 8x8, Inc. | Telemagic Group AS No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Telemagic Group AS No answers on this topic |
Usability | 8x8, Inc. | Telemagic Group AS No answers on this topic |
Reliability and Availability | 8x8, Inc. | Telemagic Group AS No answers on this topic |
Performance | 8x8, Inc. | Telemagic Group AS No answers on this topic |
Support Rating | 8x8, Inc. | Telemagic Group AS No answers on this topic |
In-Person Training | 8x8, Inc. | Telemagic Group AS No answers on this topic |
Online Training | 8x8, Inc. | Telemagic Group AS No answers on this topic |
Implementation Rating | 8x8, Inc. | Telemagic Group AS No answers on this topic |
Alternatives Considered | 8x8, Inc. | Telemagic Group AS No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Telemagic Group AS No answers on this topic |
Scalability | 8x8, Inc. | Telemagic Group AS No answers on this topic |
Return on Investment | 8x8, Inc. | Telemagic Group AS No answers on this topic |
ScreenShots |