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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Express (discontinued)

    Score3 out of 10
    N/A8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.N/A
    Pricing
    8x8 Express (discontinued)
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    8x8 Express (discontinued)
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    8x8 Express (discontinued)
    Considered Both Products
    Discontinued Products
    Chose 8x8 Express (discontinued)
    8x8 had a similar feature set but was less expensive.
    Incentivized
    Chose 8x8 Express (discontinued)
    I don't get to choose who we use. We used Vonage and now we use 8x8 Express. I like 8x8 Express because it is easier to use and more user friendly. The app saves so much time when you need to get a hold of someone because the contacts are integrated in the app.
    Incentivized
    Chose 8x8 Express (discontinued)
    Our team told us that rules were not easy to set up as well as the number of call drops was very high. both are resolved with 8x8 Express.
    Incentivized
    Chose 8x8 Express (discontinued)
    Call quality is a little better with Comcast
    Incentivized
    Chose 8x8 Express (discontinued)
    8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
    Incentivized
    Chose 8x8 Express (discontinued)
    I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    Features
    8x8 Express (discontinued)
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of 8x8 Express (discontinued)
    Feature
    8x8 Express (discontinued)
    8.0
    6 Ratings
    5% below category average
    High quality audio8.06 Ratings
    High quality video8.03 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of 8x8 Express (discontinued)
    Feature
    8x8 Express (discontinued)
    8.5
    2 Ratings
    0% above category average
    Desktop sharing8.52 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of 8x8 Express (discontinued)
    Feature
    8x8 Express (discontinued)
    8.7
    2 Ratings
    2% above category average
    Calendar integration9.02 Ratings
    Meeting initiation8.02 Ratings
    Record meetings / events9.02 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of 8x8 Express (discontinued)
    Feature
    8x8 Express (discontinued)
    8.5
    2 Ratings
    2% above category average
    Live chat8.52 Ratings
    Online Events Security
    Comparison of Online Events Security features of 8x8 Express (discontinued)
    Feature
    8x8 Express (discontinued)
    9.3
    5 Ratings
    16% above category average
    User authentication9.05 Ratings
    Participant roles & permissions9.54 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of 8x8 Express (discontinued)
    Feature
    8x8 Express (discontinued)
    8.0
    6 Ratings
    6% below category average
    Hosted PBX7.54 Ratings
    Multi-level Interactive Voice Response (IVR)8.05 Ratings
    Directory of employee names8.66 Ratings
    Call Management
    Comparison of Call Management features of 8x8 Express (discontinued)
    Feature
    8x8 Express (discontinued)
    8.9
    6 Ratings
    2% above category average
    Answering rules9.06 Ratings
    Call recording9.05 Ratings
    Call park9.04 Ratings
    Call screening9.34 Ratings
    Message alerts9.25 Ratings
    Business SMS/External Messaging8.54 Ratings
    Online Fax8.01 Ratings
    Voicemail Transcription9.05 Ratings
    Mobile apps
    Comparison of Mobile apps features of 8x8 Express (discontinued)
    Feature
    8x8 Express (discontinued)
    9.6
    3 Ratings
    8% above category average
    Mobile app for iOS9.73 Ratings
    Mobile app for Android9.62 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of 8x8 Express (discontinued)
    Feature
    8x8 Express (discontinued)
    7.1
    5 Ratings
    18% below category average
    Centralized communications management8.05 Ratings
    Team messaging8.34 Ratings
    Team document sharing6.01 Ratings
    Call and meeting analytics6.03 Ratings
    Best Alternatives
    8x8 Express (discontinued)
    Small Businesses
    Broadvoice | GoContact
    Score9.1 out of 10
    Medium-sized Companies
    Webex Calling
    Score8.8 out of 10
    Enterprises
    Webex Calling
    Score8.8 out of 10
    All AlternativesView all alternatives
    User Ratings
    8x8 Express (discontinued)
    Likelihood to Recommend
    7.6
    (8 ratings)
    Support Rating
    9.1
    (2 ratings)
    User Testimonials
    8x8 Express (discontinued)
    Likelihood to Recommend
    Discontinued Products
    The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • So easy to use!
    • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
    • Telephone services without all the fees of a landline service
    • Auto attendant, offering recordings of our messages
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Being able to listen to phone calls when there is a discrepancy
    • Keeping the honest honest by knowing we can listen to calls
    • Easy to communicate internally, been very helpful and time saving
    Incentivized
    Read full review
    ScreenShots

    8x8 Express (discontinued) Screenshots

    Product screenshot