8x8 Express (discontinued)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
8x8 Express (discontinued)	Score 5.6 out of 10	N/A	8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.	N/A

Pricing

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
8x8 Express (discontinued)
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	8x8 Express (discontinued)
Considered Both Products	8x8 Express (discontinued) Verified User Executive Chose 8x8 Express (discontinued) 8x8 had a similar feature set but was less expensive. Incentivized Helpful? JU Julia Urbanski Licensing Chose 8x8 Express (discontinued) I don't get to choose who we use. We used Vonage and now we use 8x8 Express. I like 8x8 Express because it is easier to use and more user friendly. The app saves so much time when you need to get a hold of someone because the contacts are integrated in the app. Incentivized Helpful? Arpit Jain Business Operations Manager Chose 8x8 Express (discontinued) Our team told us that rules were not easy to set up as well as the number of call drops was very high. both are resolved with 8x8 Express. Incentivized Helpful? Tim McCafferty, MBA, MSL General Manager/Training Manager Chose 8x8 Express (discontinued) Call quality is a little better with Comcast Incentivized Helpful? Verified User Consultant Chose 8x8 Express (discontinued) 8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over. Incentivized Helpful? LS Luke Sullivan Owner Chose 8x8 Express (discontinued) I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you … Incentivized Helpful?
Top Pros	Pro User interface Pro Cell phone Pro Time communication
Top Cons	Minus Trying to accomplish Minus Auto attendant Minus Apple watch

Features

8x8 Express (discontinued)

Performance & Compatibility of Online Events Software

Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
	8x8 Express (discontinued) 8.0 6 Ratings 2% below category average
High quality audio	8.06 Ratings
High quality video	8.03 Ratings

Screen Sharing

Online Meetings / Events

Comparison of Online Meetings / Events features of Product A and Product B
	8x8 Express (discontinued) 8.7 2 Ratings 7% above category average
Calendar integration	9.02 Ratings
Meeting initiation	8.02 Ratings
Record meetings / events	9.02 Ratings

Online Events Collaboration

Comparison of Online Events Collaboration features of Product A and Product B
	8x8 Express (discontinued) 8.5 2 Ratings 9% above category average
Live chat	8.52 Ratings

Online Events Security

Comparison of Online Events Security features of Product A and Product B
	8x8 Express (discontinued) 9.3 5 Ratings 18% above category average
User authentication	9.05 Ratings
Participant roles & permissions	9.54 Ratings

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	8x8 Express (discontinued) 8.0 6 Ratings 3% below category average
Hosted PBX	7.54 Ratings
Multi-level Interactive Voice Response (IVR)	8.05 Ratings
Directory of employee names	8.66 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	8x8 Express (discontinued) 8.9 6 Ratings 7% above category average
Answering rules	9.06 Ratings
Call recording	9.05 Ratings
Call park	9.04 Ratings
Call screening	9.34 Ratings
Message alerts	9.25 Ratings
Business SMS/External Messaging	8.54 Ratings
Online Fax	8.01 Ratings
Voicemail Transcription	9.05 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	8x8 Express (discontinued) 9.6 3 Ratings 14% above category average
Mobile app for iOS	9.73 Ratings
Mobile app for Android	9.62 Ratings

Unified Communications Platform and Collaboration

Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
	8x8 Express (discontinued) 7.1 5 Ratings 10% below category average
Centralized communications management	8.05 Ratings
Team messaging	8.34 Ratings
Team document sharing	6.01 Ratings
Call and meeting analytics	6.03 Ratings

Best Alternatives
	8x8 Express (discontinued)
Small Businesses	Broadvoice Score 9.2 out of 10
Medium-sized Companies	Nextiva Score 9.2 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 9.0 out of 10
All Alternatives	View all alternatives

User Ratings
	8x8 Express (discontinued)
Likelihood to Recommend	7.6 (8 ratings)
Support Rating	9.1 (2 ratings)

User Testimonials
	8x8 Express (discontinued)
Likelihood to Recommend	Discontinued Products The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed. Incentivized Verified User Anonymous Read full review
Pros	Discontinued Products So easy to use! Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording Telephone services without all the fees of a landline service Auto attendant, offering recordings of our messages Incentivized DP Diana Padgett Director of Finance Read full review
Cons	Discontinued Products We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do. Incentivized Verified User Anonymous Read full review
Support Rating	Discontinued Products If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle. Incentivized LS Luke Sullivan Owner Read full review
Alternatives Considered	Discontinued Products 8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over. Incentivized Verified User Anonymous Read full review
Return on Investment	Discontinued Products Being able to listen to phone calls when there is a discrepancy Keeping the honest honest by knowing we can listen to calls Easy to communicate internally, been very helpful and time saving Incentivized JU Julia Urbanski Licensing Read full review
ScreenShots	8x8 Express (discontinued) Screenshots