8x8 Express (discontinued) vs. Logitech Rally

The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.

Incentivized

This is the first time I have implemented a room video conferencing solution that didn't feel like torture. Right away from the unboxing of the equipment and the clear instructions I was satisfied. The full Teams Room kit had multiple options for cabling and detailed configuration options. It immediately connected to our Office 365 environment and we were live very quickly. We had one hiccup with the pass through on the Tap system but there was a firmware update available already that resolved it immediately.

Incentivized

• So easy to use!
• Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
• Telephone services without all the fees of a landline service
• Auto attendant, offering recordings of our messages

Incentivized

• Easy to use
• Screen sharing
• Video pass through

Incentivized

• We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.

Incentivized

• Better sized equipment for smaller rooms (portable?)
• More flexibility to share the device (without Tap)
• Better automatic zooming.

Incentivized

If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

Incentivized

8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.

Incentivized

The Rally units are a significant improvement on the Dolby units, providing a more capable interface with better screen sharing capabilities. The units are significantly cheaper than the Cisco units, however they do not offer the remote management capabilities of the Cisco units.

Incentivized

• Being able to listen to phone calls when there is a discrepancy
• Keeping the honest honest by knowing we can listen to calls
• Easy to communicate internally, been very helpful and time saving

Incentivized

• During COVID it has allowed us to link rooms together.
• Allowed us to make orientation easier to deliver.
• Allowed us to require less people delivering orientation by linking rooms together.

Incentivized