8x8 Meet (discontinued) vs. Polycom RealPresence Group Series

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Meet (discontinued)
Score 7.6 out of 10
N/A
8x8 Meet was offered as a simple-to-use video conferencing and collaboration solution for businesses, that unlimited meetings and minutes. Meet has been discontinued, and is no longer available as a standalone conference solution.N/A
Polycom RealPresence Group Series
Score 6.0 out of 10
N/A
The Polycom RealPresence Group Series is a video conferencing codec that connects to a standards-based video conferencing infrastructure to allow users to make video conference calls. There are three products in the series – RealPresence Group 300, RealPresence Group 500, and RealPresence Group 700. It is certified to use with Office 365 and Skype for Business.N/A
Pricing
8x8 Meet (discontinued)Polycom RealPresence Group Series
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
8x8 Meet (discontinued)Polycom RealPresence Group Series
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
8x8 Meet (discontinued)Polycom RealPresence Group Series
Top Pros
Top Cons
Best Alternatives
8x8 Meet (discontinued)Polycom RealPresence Group Series
Small Businesses
Zoom Workplace
Zoom Workplace
Score 8.2 out of 10
Zoom Workplace
Zoom Workplace
Score 8.2 out of 10
Medium-sized Companies
Cisco Webex DX80 (discontinued)
Cisco Webex DX80 (discontinued)
Score 9.2 out of 10
Cisco Webex DX80 (discontinued)
Cisco Webex DX80 (discontinued)
Score 9.2 out of 10
Enterprises
Cisco Webex DX80 (discontinued)
Cisco Webex DX80 (discontinued)
Score 9.2 out of 10
Cisco Webex DX80 (discontinued)
Cisco Webex DX80 (discontinued)
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 Meet (discontinued)Polycom RealPresence Group Series
Likelihood to Recommend
8.0
(1 ratings)
7.7
(26 ratings)
Likelihood to Renew
-
(0 ratings)
7.3
(1 ratings)
Usability
-
(0 ratings)
8.0
(3 ratings)
Support Rating
-
(0 ratings)
8.3
(4 ratings)
User Testimonials
8x8 Meet (discontinued)Polycom RealPresence Group Series
Likelihood to Recommend
Discontinued Products
The only issue that I have faced so far is learning the program. Being a new admin with 8x8 X Series, you have a lot of questions and need help figuring stuff out. They have great customer service. Every page on the admin portal they have a chatbot. When you need help you can click on the chatbot and right away you are either directed to helpful documents or a customer service rep.
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Poly
If you're always working in the Polycom ecosystem then the Group Series codecs are reliable and the quality of the camera and microphones are extremely good. However, the system relies heavily on either having onsite server technology and/or cloud based bridging capability. In addition, the peripherals like cameras and microphones are quite expensive. Maintenance and support costs also make the ongoing investment a costly one
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Pros
Discontinued Products
  • The system allows our employees to work from home and continue to be connected to the phone system.
  • Meetings are easy to join & establish.
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Poly
  • The audio and video quality can not be matched.
  • For the most part, they are rather simplistic in their use and just work. People don't usually have a hard time operating them
  • They are rather versatile in that we have been able to integrate them with other applications
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Cons
Discontinued Products
  • Less wait time on Service calls.
  • Admin view is rather complex.
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Poly
  • The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens.
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Likelihood to Renew
Discontinued Products
No answers on this topic
Poly
We love the product and is totally integrated in our company.
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Usability
Discontinued Products
No answers on this topic
Poly
The directory is slightly dated and unless you have a Skype for Business integration license, dialing users into a call is difficult. The Group Series Remote whilst minimalistic is actually more difficult to use than the previous HDX remote. Having to recharge the battery on the group series remote is both annoying and difficult as if you do not keep on top of it, you will be faced with a situation where the remote is not working and then have to try and find another one. Not ideal if you need to start a video call (assuming auto join has not been enabled in the admin portal).
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Support Rating
Discontinued Products
No answers on this topic
Poly
I can't say I've needed support more than a handful of times. One was for trying to connect a Polycom Conference phone and a Real Presence together. After a few months, we came to the conclusion it wasn't possible, that was the only frustrating occurance with support. Any other time if we needed to RMA a device, it was very smooth.
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Alternatives Considered
Discontinued Products
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Poly
Polycom RealPresence Group Series stands head and shoulders above Microsoft Teams and Cisco Webex Meetings both for dependability and robust delivery of function. One established the meetings were very hard to break apart but easy to end when so desired. The installation of the devices, the training of technicians, and end-users were both intuitive and easy to manage, where the same interactions with Microsoft Teams and Cisco Webex In my opinion, and experience, were challenging to work through.
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Return on Investment
Discontinued Products
  • The cell phone app, 8x8 work, is great and allows users not to be tied to their desks
  • Moves calls to other line if unanswered.
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Poly
  • Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly.
  • Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win.
  • Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints.
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