A really good product
May 26, 2022

A really good product

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Meet

I like the ease of use as it's a program and service that I feel everyone can use. Some users are not very computer literate and can use the 8x8 Work application and the traditional desk phones with ease. It works with the Polycom handsets we have and seamlessly transfers the calls from the Work app to the handset or vice versa. I also like the training videos that 8x8 has to offer. They are a great resource that I can refer end users to in order to get the help that they need. I'm able to help people help themselves which is very important to me.
  • The system allows our employees to work from home and continue to be connected to the phone system.
  • Meetings are easy to join & establish.
  • Less wait time on Service calls.
  • Admin view is rather complex.
  • Customer services.
  • Webinars
  • Analytics
  • The cell phone app, 8x8 work, is great and allows users not to be tied to their desks
  • Moves calls to other line if unanswered.

Do you think 8x8 Meet (discontinued) delivers good value for the price?

Yes

Are you happy with 8x8 Meet (discontinued)'s feature set?

Yes

Did 8x8 Meet (discontinued) live up to sales and marketing promises?

Yes

Did implementation of 8x8 Meet (discontinued) go as expected?

Yes

Would you buy 8x8 Meet (discontinued) again?

Yes

The only issue that I have faced so far is learning the program. Being a new admin with 8x8 X Series, you have a lot of questions and need help figuring stuff out. They have great customer service. Every page on the admin portal they have a chatbot. When you need help you can click on the chatbot and right away you are either directed to helpful documents or a customer service rep.