8x8 Meet (discontinued) vs. Polycom RealPresence Immersive Studio

The only issue that I have faced so far is learning the program. Being a new admin with 8x8 X Series, you have a lot of questions and need help figuring stuff out. They have great customer service. Every page on the admin portal they have a chatbot. When you need help you can click on the chatbot and right away you are either directed to helpful documents or a customer service rep.

I find Polycom RealPresence to be useful when having one on one conversations in purpose built rooms for video conferencing. That is where the quality of the product shines. However, I dislike using Polycom Real Presence for any sort of content sharing because of the issues around resolution.If I need to share content of any kind, I prefer to use other teleconferencing solutions.

Incentivized

• The system allows our employees to work from home and continue to be connected to the phone system.
• Meetings are easy to join & establish.

• Allows video conferencing with eagle eye view on the speaker
• Crystal clear audio and video with zero lagging and freezing
• Very fast connections to the conferences

Incentivized

• Less wait time on Service calls.
• Admin view is rather complex.

• Back end setup isn't very intuitive.
• Every now and then we get a delay when conferencing and using multiple features.

Incentivized

Polycom RealPresence is really only the preferred teleconferencing solution when using a purpose built room for a scheduled face to face meeting. For ad hoc video meetings, Hangouts, Skype, and Slack all provide fewer friction points for average use cases. In fact, as Google accounts are nearly ubiquitous at this point, Hangouts has almost become the de facto standard for ad hoc video conferencing amongst our users.

Incentivized

• The cell phone app, 8x8 work, is great and allows users not to be tied to their desks
• Moves calls to other line if unanswered.

• Personally we have not gotten our money's worth, but this is not Polycom's fault, it is because users found it difficult to use.
• As for me personally, I used it for video conferencing, but my job was to make sure that it was operational for video conferencing.
• As stated earlier, even though I found it very easy to use, my users did not, and as such tended to video conference with other apps.

Incentivized