What users are saying about
2 Ratings
2 Ratings
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Score 8.1 out of 101
84 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
No photo available

Entrinsik Informer

It makes creating queries very easy for end users so not only research or technicians can do it. The availability for creating Live reports that are accessible via Excel on the network has given many of our users the ability to get the information they need in a format they can use without needing someone to translate the raw data
Michael Harlow profile photo

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Entrinsik Informer
7.1
Customizable dashboards
9 Spokes
9.0
Entrinsik Informer
8.0
Pixel Perfect reports
9 Spokes
Entrinsik Informer
5.5
Report Formatting Templates
9 Spokes
Entrinsik Informer
7.9

Ad-hoc Reporting

9 Spokes
7.0
Entrinsik Informer
7.5
Drill-down analysis
9 Spokes
7.0
Entrinsik Informer
7.0
Formatting capabilities
9 Spokes
Entrinsik Informer
7.0
Integration with R or other statistical packages
9 Spokes
Entrinsik Informer
8.2
Report sharing and collaboration
9 Spokes
Entrinsik Informer
8.0

Data Discovery and Visualization

9 Spokes
10.0
Entrinsik Informer
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Entrinsik Informer

Access Control and Security

9 Spokes
9.0
Entrinsik Informer
8.4
Multi-User Support (named login)
9 Spokes
9.0
Entrinsik Informer
9.0
Role-Based Security Model
9 Spokes
Entrinsik Informer
8.1
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
Entrinsik Informer
8.0

Mobile Capabilities

9 Spokes
8.0
Entrinsik Informer
Responsive Design for Web Access
9 Spokes
6.0
Entrinsik Informer
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Entrinsik Informer

Report Output and Scheduling

9 Spokes
Entrinsik Informer
8.7
Publish to Web
9 Spokes
Entrinsik Informer
9.0
Publish to PDF
9 Spokes
Entrinsik Informer
9.0
Report Versioning
9 Spokes
Entrinsik Informer
7.9
Report Delivery Scheduling
9 Spokes
Entrinsik Informer
9.0

Pros

9 Spokes

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
No photo available

Entrinsik Informer

  • Informer is pretty user-friendly. When teaching other employees how to use Informer, I typically don't have to repeat any steps or further explain how to do certain tasks because of how user-friendly it is.
  • Reports in Informer are kept in a list that can be filtered by user, specific tags, or even by how recent the report was made or run. This makes it very quick and easy to find and run a specific report.
  • Informer has many options for downloading the report output, including text (txt), comma separated values (csv), and even PDF.
Brian Pollitt profile photo

Cons

9 Spokes

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
No photo available

Entrinsik Informer

  • There are a lot of reports that we have in Informer that say they have never been run, even though I know they have been run. So that makes it really difficult to determine which reports can be deleted to keep a tidy report list.
  • The only other complaint I have about Informer is that there doesn't seem to be a properly detailed error code/message when the student information system can't be accessed. For example, I am currently trying to move Informer to its own standalone server and I get an error message saying that our license isn't valid. Informer Support sent a new license, which prompted the same message, and the only explanation they have given me is that Informer can't reach the student information system. I would think that if that were the case, the error message would say that instead of an invalid license.
Brian Pollitt profile photo

Likelihood to Renew

9 Spokes

No score
No answers yet
No answers on this topic

Entrinsik Informer

Entrinsik Informer 8.7
Based on 67 answers
Informer has been handily meeting most of our reporting needs, and we've created a library of hundreds of reports that are used every day. They have a terrific support service to help when you have questions, and I've found them to be great at listening to what customers would like and adding new features. They are a small company that really listens and really cares, and I've been very pleased over the past few years getting to know them.
Matthew Baker profile photo

Usability

9 Spokes

No score
No answers yet
No answers on this topic

Entrinsik Informer

Entrinsik Informer 8.0
Based on 12 answers
From the perspective of the new user and a seasoned user I would say eight would represent both parties. It presents a 'familiar' interface and easy to navigate display. Tagging is quite nice and allows for organization of reports based on those tags. These have to be monitored like anything else to keep them consistent but provides a better than average means of organizing reports.
Donald Beck profile photo

Reliability and Availability

9 Spokes

No score
No answers yet
No answers on this topic

Entrinsik Informer

Entrinsik Informer 9.1
Based on 3 answers
We have 10 concurrent licenses and we average between 6-8 at any given time during the day; and we host the application.
John Bowker profile photo

Support

9 Spokes

9 Spokes 5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
No photo available

Entrinsik Informer

Entrinsik Informer 8.5
Based on 10 answers
Entrinsil's support is prompt courteous and accurate. They usually resolve my issues within a day. On the rare occasion where my issue is related to a bug, bug fixes are also handled extremely quickly
Noelle Hurley profile photo

Implementation

9 Spokes

No score
No answers yet
No answers on this topic

Entrinsik Informer

Entrinsik Informer 9.0
Based on 5 answers
Implementation was great. The person implementing was able to take care of the technical as well as training so it was nice to have one person cover all the needs at one time.
Donald Beck profile photo

Alternatives Considered

9 Spokes

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
No photo available

Entrinsik Informer

Crystal Reports with UniDATA ODBC. This works quite well but is cumbersome to set up and maintain. This required several steps outside the UniDATA database as well as setting up security views and a variety of processes that have to be monitored more closely. No other systems were evaluated to replace the old query interface.
Donald Beck profile photo

Return on Investment

9 Spokes

No answers on this topic

Entrinsik Informer

  • For prior users of UniQuery, Informer provides immediate return. Someone can skim the user guide and write their first report in just a few minutes or hours.
David Prudencio profile photo

Pricing Details

9 Spokes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

Entrinsik Informer

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

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