What users are saying about

9 Spokes

2 Ratings

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414 Ratings

9 Spokes

2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

SAP Crystal<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

414 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

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Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
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SAP Crystal

Having done little else for the past 20 years I may not be the most impartial judge. But I have found that Crystal is well suited to almost any type of report including simple listings, classic summary reports, pro forma financial statements, multi-section narrative reports and reports designed to simply dump the results of a query into a spreadsheet.
Ken Hamady profile photo

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
SAP Crystal
7.9
Customizable dashboards
9 Spokes
9.0
SAP Crystal
7.6
Pixel Perfect reports
9 Spokes
SAP Crystal
8.0
Report Formatting Templates
9 Spokes
SAP Crystal
8.2

Ad-hoc Reporting

9 Spokes
7.0
SAP Crystal
7.8
Drill-down analysis
9 Spokes
7.0
SAP Crystal
7.7
Formatting capabilities
9 Spokes
SAP Crystal
8.4
Integration with R or other statistical packages
9 Spokes
SAP Crystal
7.1
Report sharing and collaboration
9 Spokes
SAP Crystal
7.8

Data Discovery and Visualization

9 Spokes
10.0
SAP Crystal
7.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
SAP Crystal
7.5
Location Analytics / Geographic Visualization
9 Spokes
SAP Crystal
7.3
Predictive Analytics
9 Spokes
SAP Crystal
7.7

Access Control and Security

9 Spokes
9.0
SAP Crystal
7.7
Multi-User Support (named login)
9 Spokes
9.0
SAP Crystal
7.9
Role-Based Security Model
9 Spokes
SAP Crystal
7.6
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
SAP Crystal
7.7
Single Sign-On (SSO)
9 Spokes
SAP Crystal
7.7

Mobile Capabilities

9 Spokes
8.0
SAP Crystal
7.4
Responsive Design for Web Access
9 Spokes
6.0
SAP Crystal
7.5
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
SAP Crystal
7.4
Dedicated iOS Application
9 Spokes
SAP Crystal
7.4
Dedicated Android Application
9 Spokes
SAP Crystal
7.5

Report Output and Scheduling

9 Spokes
SAP Crystal
8.2
Publish to Web
9 Spokes
SAP Crystal
8.0
Publish to PDF
9 Spokes
SAP Crystal
8.7
Report Versioning
9 Spokes
SAP Crystal
7.8
Report Delivery Scheduling
9 Spokes
SAP Crystal
8.3
Delivery to Remote Servers
9 Spokes
SAP Crystal
8.3

Application Program Interfaces (APIs) / Embedding

9 Spokes
SAP Crystal
7.4
REST API
9 Spokes
SAP Crystal
7.5
Javascript API
9 Spokes
SAP Crystal
7.7
iFrames
9 Spokes
SAP Crystal
7.0
Java API
9 Spokes
SAP Crystal
8.0
Themeable User Interface (UI)
9 Spokes
SAP Crystal
7.3
Customizable Platform (Open Source)
9 Spokes
SAP Crystal
7.1

Pros

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
No photo available
  • It can connect to just about any database. Most of the time we connect to SQL Server, but we do have clients that connect to other databases such as Progress SQL. We originally started using it way back in the FoxPro days. Yes it connected to that too!
  • Crystal is great at adding sub-reports. You will come across a time where data just does not relate well with other data. A sub-report comes in handy in those situations and can be inserted pretty much anywhere in your main report.
  • Calculated fields are another big plus. They can be very simple or as complex as you need them to be. I really haven't found anything that Crystal Reports cannot do as far as formulas go and there is a "Crystal" syntax or VB syntax which you can pick from.
Chris Jensen profile photo

Cons

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
No photo available
  • I want to be able to export to a more updated version of Microsoft Office.
  • There should be a better way to ensure that everything is lined up correctly when exporting to Excel.
  • Bring back the user application. I am the developer and I would like to create canned reports for users to allow them to just change the parameter fields and update the data.
Marie Rodriguez profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
SAP Crystal10.0
Based on 19 answers
We use what the vendor provides. My choice would be to switch to Cognos because the rest of the organization uses Cognos.
Greg Gurr profile photo

Usability

No score
No answers yet
No answers on this topic
SAP Crystal7.9
Based on 22 answers
Crystal is very robust, but not always easy to use. It create wonderful looking reports, and so deserves a high rating. However, I have to take a couple of points off for the simple fact that I cannot hand it to a user and expect them to be able to do development with it.
Greg Goss profile photo

Support

9 Spokes5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
No photo available
SAP Crystal5.9
Based on 15 answers
The support community can be difficult to navigate. I've also run into issues with my login. The SAP system has a bizarre mechanism for validating users that requires users to have what is called an S-ID. A basic ID may not give you access to all the features in the portal. The limitation may include not being able to perform a simple task like downloading patches and updates. This isn't a big deal for single user license but for teams it can be a pain.
Nathan Patrick Taylor profile photo

Implementation

No score
No answers yet
No answers on this topic
SAP Crystal8.6
Based on 14 answers
Document your process completely.
Jeff Hieber profile photo

Breadth of Deployment

No answers on this topic
It is not widely adopted; Crystal Reports is a niche that is allowed to co-exist with the Cognos corporate standard. If it came up for a vote, Crystal Reports would not be adopted.
Greg Gurr profile photo

Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
No photo available
Crystal Reports is way better than Tableau you will not be disappointed.
valentine leamy profile photo

Collaboration and Sharing

9 Spokes7.0
Based on 1 answer
Access control capabilities are OK. Ease of sharing is great because the app design is made special for that purpose. I haven't dove that far into the app enough to generate reports. Formatting is very flexible because 9 Spokes allows the user to customize how the info is displayed. Security or lack thereof is not a factor for me so I am unable to give feedback on security.
No photo available
SAP Crystal7.2
Based on 106 answers
The use of created reports is simple, being only necessary to make available the created file and that the user has connection to data source. Although there are other sharing options within SAP softwares, I currently do not use them. Reports can be easily exported to other software such as Excel, or to other formats such as PDF.
Fabio da Silva profile photo

Data Integration

9 Spokes5.0
Based on 1 answer
I gave 9 Spokes a five because the range of data sources is minimal. Ease of merging data from disparate sources is pretty good for the ones they do support. I just want to have more apps available for arranging on their nice looking interface. Perhaps next year my review for 9 Spokes will be better than 5
No photo available
SAP Crystal8.2
Based on 110 answers
Reports can be created straight from databases for operation reporting. But for that you should know first how to connect and use it. New users find difficulties doing that. It has a lot of features which help create a report using your databases. Financial reporting such as statements and revenue reports can be quickly created, and are nothing short of pixel perfect.
RANDHIR KUMAR profile photo

Return on Investment

No answers on this topic
  • Employee Empowerment - Now that our Crystal Reports are written and published, all of our team members have access to run the same reports across the company. Previously, there was only 1 point person in charge of running reports, which took a lot of time away from other job duties.
  • Increased Employee Efficiency - One of the Crystal Reports my company uses has allowed me to take a task that took 3 days to complete and cut the time down to 4 hours. There was a lot of manual data collection and calculations that were done, which has also led to less errors.
  • Accurate real-time data - Since Crystal Reports are very quick to run, we are able to give real time data to our customers rather than maintaining oudated databases in other systems such as Excel.
Shannon Odland profile photo

Pricing Details

9 Spokes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
9 Spokes Editions & Modules
9 Spokes
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

9 Spokes More Information

SAP Crystal

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
SAP Crystal Editions & Modules
SAP Crystal
Edition
SAP Crystal Reports 2016 - Full version
$4951
SAP Crystal Server 2016 1 NUL
$8692
SAP Crystal Server 2016 5 CAL
$8,7443
SAP Crystal Reports Viewer 2016
$04
SAP Crystal Reports 2016 - Upgrade
$2954
1. per user
2. per named user
3. per 5 concurrent users
4. per user
Additional Pricing Details
* SAP Crystal Reports 2016 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2016 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2016 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2016, 1 NUL includes 1 license of: SAP Crystal Reports 2016 - SAP Crystal Server 2016 - SAP Crystal Dashboard Design 2016. * As an add-on to SAP Crystal Server 2016 1 NUL, SAP Crystal Server 2016 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.

SAP Crystal More Information