What users are saying about
2 Ratings

SAP Crystal

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418 Ratings
2 Ratings
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Score 8 out of 101

SAP Crystal

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418 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
No photo available

SAP Crystal

I'm biased because I've used Crystal for so long and there's very little that I've needed to do that I haven't been able to do with it.I particularly like being able to write my own queries instead of having Crystal write them for me. With this feature, I've been able to do some very complex reports this way. I could have done most of these reports by linking tables together in Crystal and using Crystal's filter and suppression features, but putting the logic in the query means that Crystal is processing less data so the report is faster.Crystal is less suited for showing graphs, unless you just need very simple line or bar graphs. It's also not really suited to doing ad-hoc reporting for most users because it is more technical than some other reporting tools.
Dell Stinnett-Christy profile photo

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
SAP Crystal
8.0
Customizable dashboards
9 Spokes
9.0
SAP Crystal
7.6
Pixel Perfect reports
9 Spokes
SAP Crystal
8.0
Report Formatting Templates
9 Spokes
SAP Crystal
8.2

Ad-hoc Reporting

9 Spokes
7.0
SAP Crystal
7.8
Drill-down analysis
9 Spokes
7.0
SAP Crystal
7.7
Formatting capabilities
9 Spokes
SAP Crystal
8.4
Integration with R or other statistical packages
9 Spokes
SAP Crystal
7.1
Report sharing and collaboration
9 Spokes
SAP Crystal
7.9

Data Discovery and Visualization

9 Spokes
10.0
SAP Crystal
7.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
SAP Crystal
7.5
Location Analytics / Geographic Visualization
9 Spokes
SAP Crystal
7.2
Predictive Analytics
9 Spokes
SAP Crystal
7.7

Access Control and Security

9 Spokes
9.0
SAP Crystal
7.7
Multi-User Support (named login)
9 Spokes
9.0
SAP Crystal
7.9
Role-Based Security Model
9 Spokes
SAP Crystal
7.6
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
SAP Crystal
7.7
Single Sign-On (SSO)
9 Spokes
SAP Crystal
7.7

Mobile Capabilities

9 Spokes
8.0
SAP Crystal
7.5
Responsive Design for Web Access
9 Spokes
6.0
SAP Crystal
7.5
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
SAP Crystal
7.3
Dedicated iOS Application
9 Spokes
SAP Crystal
7.5
Dedicated Android Application
9 Spokes
SAP Crystal
7.5

Report Output and Scheduling

9 Spokes
SAP Crystal
8.2
Publish to Web
9 Spokes
SAP Crystal
8.0
Publish to PDF
9 Spokes
SAP Crystal
8.7
Report Versioning
9 Spokes
SAP Crystal
7.8
Report Delivery Scheduling
9 Spokes
SAP Crystal
8.3
Delivery to Remote Servers
9 Spokes
SAP Crystal
8.3

Application Program Interfaces (APIs) / Embedding

9 Spokes
SAP Crystal
7.4
REST API
9 Spokes
SAP Crystal
7.5
Javascript API
9 Spokes
SAP Crystal
7.7
iFrames
9 Spokes
SAP Crystal
7.0
Java API
9 Spokes
SAP Crystal
8.0
Themeable User Interface (UI)
9 Spokes
SAP Crystal
7.3
Customizable Platform (Open Source)
9 Spokes
SAP Crystal
7.1

Pros

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
No photo available
  • In addition to linking together tables and views from the database in order to get data into your report, Crystal allows you to write your own SQL queries using an "Command". This feature allows for the use of very complex queries to get data for your reports.
  • Crystal can connect to MANY different types of databases. It has native connections available for a number of them, including Oracle, and will connect to almost anything else using either ODBC or (less common) JDBC.
  • Subreports, when used correctly, are a powerful feature for bringing additional data into a report.
  • There are SDK's available to integrate reporting into either .NET or Java applications and websites.
Dell Stinnett-Christy profile photo

Cons

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
No photo available
  • The way you design templates is kind of hodge podge
  • Unpredictable output from time to time
  • A bit confusing for non-technical people, requires a lot of trial and error
Darian Rawson profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
SAP Crystal10.0
Based on 19 answers
We use what the vendor provides. My choice would be to switch to Cognos because the rest of the organization uses Cognos.
Greg Gurr profile photo

Usability

No score
No answers yet
No answers on this topic
SAP Crystal7.9
Based on 22 answers
Crystal is very robust, but not always easy to use. It create wonderful looking reports, and so deserves a high rating. However, I have to take a couple of points off for the simple fact that I cannot hand it to a user and expect them to be able to do development with it.
Greg Goss profile photo

Support

9 Spokes5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
No photo available
SAP Crystal5.8
Based on 15 answers
Support forums are a plus and the user community is excellent, I believe SAP could do a better job of providing some initial setup and deployment support to all users. Successful implementation only helps them sell more software.
Jeff Hieber profile photo

Implementation

No score
No answers yet
No answers on this topic
SAP Crystal8.6
Based on 14 answers
It was a fairly easy implementation with the small bumps any project might endure. Overall it was an as-expected implementation.
Greg Goss profile photo

Breadth of Deployment

No answers on this topic
It is not widely adopted; Crystal Reports is a niche that is allowed to co-exist with the Cognos corporate standard. If it came up for a vote, Crystal Reports would not be adopted.
Greg Gurr profile photo

Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
No photo available
We didn't so much evaluate them as use them side by side. Crystal was already here so we didn't replace it or think to replace it. We just added other programs that do things better. Both Power B and Dynamics are good at visualizing data in charts. Crystal is the workhorse
Damien Dolan profile photo

Collaboration and Sharing

9 Spokes7.0
Based on 1 answer
Access control capabilities are OK. Ease of sharing is great because the app design is made special for that purpose. I haven't dove that far into the app enough to generate reports. Formatting is very flexible because 9 Spokes allows the user to customize how the info is displayed. Security or lack thereof is not a factor for me so I am unable to give feedback on security.
No photo available
SAP Crystal7.2
Based on 106 answers
Crystal has a front end where administrators can manage access pretty granularly. It shares data in regards that multiple users can run the same report. It also handles multiple data sources for one report very well. Automation is pretty strong to. Scheduling and delivering of a report, once setup, is very reliable.
Damien Dolan profile photo

Data Integration

9 Spokes5.0
Based on 1 answer
I gave 9 Spokes a five because the range of data sources is minimal. Ease of merging data from disparate sources is pretty good for the ones they do support. I just want to have more apps available for arranging on their nice looking interface. Perhaps next year my review for 9 Spokes will be better than 5
No photo available
SAP Crystal8.2
Based on 110 answers
I have many data sources to connect with SAP Crystal, I have data in various databases. I have various formats for these data as well. I always prefer Tableau if I am extracting data myself using R. That is a better way for me. But, if I have dedicated employee for this product, I am happy to connect multiple databases.
Himanshu Singh profile photo

Return on Investment

No answers on this topic
  • It has allowed us to focus over 80 percent of the labor spent in the past on report distribution on other areas of the business.
  • It provides us with a tool to meet all of our internal and external report demands
  • Allows us 24/7/365 ability to get data to users without staffing for these jobs to get done.
Jeff Hieber profile photo

Pricing Details

9 Spokes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
9 Spokes Editions & Modules
9 Spokes
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

9 Spokes More Information

SAP Crystal

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
SAP Crystal Editions & Modules
SAP Crystal
Edition
SAP Crystal Reports 2016 - Full version
$4951
SAP Crystal Server 2016 1 NUL
$8692
SAP Crystal Server 2016 5 CAL
$8,7443
SAP Crystal Reports Viewer 2016
$04
SAP Crystal Reports 2016 - Upgrade
$2954
1. per user
2. per named user
3. per 5 concurrent users
4. per user
Additional Pricing Details
* SAP Crystal Reports 2016 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2016 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2016 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2016, 1 NUL includes 1 license of: SAP Crystal Reports 2016 - SAP Crystal Server 2016 - SAP Crystal Dashboard Design 2016. * As an add-on to SAP Crystal Server 2016 1 NUL, SAP Crystal Server 2016 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.

SAP Crystal More Information