What users are saying about
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Top Rated
131 Ratings
3 Ratings
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Score 10 out of 100

VanillaSoft

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Top Rated
131 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Acarda Messenger Auto Dialer

I would like to recommend it to my customers and clients. I will tell everyone that this is a very necessary software.
It has many features that will satisfy your customers and clients. And your business will run very well.
This software is very good. We've already used a lot of software. But there are very few software features like this.
Sujon Kumar ROY | TrustRadius Reviewer

VanillaSoft

1. Setting up automated follow up emails with your potential leads saves a huge amount of time because many times team members forget to follow up with customers.2. Awesome dashboard to tell you about each activity like number of call, duration etc .3. Customizable email templates 4. Highly responsive support team
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

Acarda Messenger Auto Dialer
10.0
VanillaSoft
Contact preview
Acarda Messenger Auto Dialer
10.0
VanillaSoft
Dialer-CRM integration
Acarda Messenger Auto Dialer
10.0
VanillaSoft
Call notes & tags
Acarda Messenger Auto Dialer
10.0
VanillaSoft
Automatic call logging
Acarda Messenger Auto Dialer
10.0
VanillaSoft

Core Dialer

Acarda Messenger Auto Dialer
10.0
VanillaSoft
Outbound dialing
Acarda Messenger Auto Dialer
10.0
VanillaSoft
Inbound routing
Acarda Messenger Auto Dialer
10.0
VanillaSoft
Custom caller ID
Acarda Messenger Auto Dialer
10.0
VanillaSoft
Click-to-call
Acarda Messenger Auto Dialer
10.0
VanillaSoft
Recorded voicemail drop
Acarda Messenger Auto Dialer
10.0
VanillaSoft
Dialer contact import
Acarda Messenger Auto Dialer
10.0
VanillaSoft
Campaign & list management
Acarda Messenger Auto Dialer
10.0
VanillaSoft

Call Follow-up and Quality Assurance

Acarda Messenger Auto Dialer
10.0
VanillaSoft
Follow-up calls
Acarda Messenger Auto Dialer
10.0
VanillaSoft
Dialer reporting & analytics
Acarda Messenger Auto Dialer
10.0
VanillaSoft
Dialer compliance
Acarda Messenger Auto Dialer
10.0
VanillaSoft

Pros

Acarda Messenger Auto Dialer

  • We were in a lot of trouble. I was wondering how to build a good relationship with the customer and his clients . I couldn't think. One of our clients talks about this Auto DL Messenger.
  • Recorded messages can be sent later.
  • It is very comfortable and user-friendly.
Sujon Kumar ROY | TrustRadius Reviewer

VanillaSoft

  • We use various methods to generate leads and VanillaSoft does a magnificent task of prioritizing the customers and allows us [to] manage the order in which we want to call them.
  • The accessibility and user-friendliness of the software allow us to be more productive and spend less time on training, documentation, or customer support.
  • We use VanillaSoft to swiftly communicate with customers because we can email, call, and send SMS with the click of a single button.
Sandarbh Asthana | TrustRadius Reviewer

Cons

Acarda Messenger Auto Dialer

  • [I feel] this app needs to be made more beautiful.
  • [I feel] that UI/UX design needs to be redone.
Sujon Kumar ROY | TrustRadius Reviewer

VanillaSoft

  • Would love to see a mobile app - so that I can monitor ongoing campaigns on the go. Periodically questions arise that need my immediate attention - would be nice to pull up the dash board to see what is going on real time from my phone.
Valie Robbins | TrustRadius Reviewer

Likelihood to Renew

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.4
Based on 3 answers
We have no reason not to renew. Vanilla Soft has been the best CRM (for us) that we have ever used. The value is great, we love the system, and it's easy to get assistance from Vanilla Soft team when needed. Our team is so used to the calling and admin functions there is no desire to change.
Anonymous | TrustRadius Reviewer

Usability

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.4
Based on 3 answers
The entire system is setup so perfectly. It makes training callers much quicker, and admin tools are so easy to navigate when you get use to using it. Also, if there is ever something I cannot figure out, I can get support from Vanilla Soft very quickly to resolve and get my task accomplished.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.4
Based on 3 answers
It is very rare that we have system issues. Maybe a handful of times over the years, we had to contact support about being unable to access. It was always a quick response from the Vanilla Soft team, and they would clearly explain the issue and usually give time frame on fixing, or have it fixed immediately.
Anonymous | TrustRadius Reviewer

Performance

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.4
Based on 3 answers
I work on all aspects for Vanilla Soft for our company. The pages overall do load very quickly. Reports are amazing, I can get quick report, customized reports, and anything I may need to present to client in very little time. It has made my job so much simpler. As far as I know, integration goes smoothly as well
Anonymous | TrustRadius Reviewer

Support Rating

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.0
Based on 6 answers
Response time was acceptable for the relatively few problems any of our users may have encountered. Fortunately, such occasions were rare.
Alvin Fayman | TrustRadius Reviewer

In-Person Training

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.3
Based on 2 answers
It was very helpful and informative. The learning of the tool is something anyone can do, as the setup is so well thought out.
Anonymous | TrustRadius Reviewer

Online Training

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.0
Based on 1 answer
It was very thorough. Vanilla Soft team did not rush us. They explained the various functions clearly and were open to any and all questions we had as we began to learn the system. Also, once training completed, if we encountered anything we could not figure out, the support team was fantastic in helping us out.
Anonymous | TrustRadius Reviewer

Implementation Rating

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.6
Based on 5 answers
Our implementation was very easy.
Janet Kennedy | TrustRadius Reviewer

Alternatives Considered

Acarda Messenger Auto Dialer

I used to use a software. It was very slow and slowed down the company of our users.
Talking to customers or clients would cause the system to hang. So we started using this software.
The file size of this software is about 14 MB. And after installation it becomes only 5.30MB.
Sujon Kumar ROY | TrustRadius Reviewer

VanillaSoft

VanillaSoft has very similar offerings to Outreach in terms of usability and opportunities for streamlined prospect engagement. The main differences lie with their user experience, customer service, and how information is presented through the platform in terms of knowledge base and analytics. Both are suitable tools, the differentiation comes down to preference of interface and data presentation.
Anonymous | TrustRadius Reviewer

Scalability

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.3
Based on 2 answers
Vanilla soft has been great. The flexibility of the system is wonderful. The scalable software options are impressive as well. I would strongly support Vanilla Soft's capabilities in this area. You really can do just about anything to get the setup and or integrations you may desire for your company needs
Anonymous | TrustRadius Reviewer

Return on Investment

Acarda Messenger Auto Dialer

  • As far as I know, it does not have any kind of uncomfortable features
  • This will prevent any adverse reactions from your company's customers or clients.
  • All in all it is a very good software
Sujon Kumar ROY | TrustRadius Reviewer

VanillaSoft

  • This product has increased and enhanced our company’s productivity and at the same time maintained the quality as well.
  • It has proven to be a time saver because now a lot of our time is saved that we always intend to wisely utilize somewhere else.
Mallory Robinson | TrustRadius Reviewer

Screenshots

Pricing Details

Acarda Messenger Auto Dialer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acarda Messenger Auto Dialer Editions & Modules

Additional Pricing Details

VanillaSoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

VanillaSoft Editions & Modules

Edition
VanillaSoft Pro$801
  1. user
Additional Pricing Details
VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS

Rating Summary

Likelihood to Recommend

Acarda Messenger Auto Dialer
10.0
VanillaSoft
8.7

Likelihood to Renew

Acarda Messenger Auto Dialer
VanillaSoft
9.4

Usability

Acarda Messenger Auto Dialer
VanillaSoft
9.4

Reliability and Availability

Acarda Messenger Auto Dialer
VanillaSoft
9.4

Performance

Acarda Messenger Auto Dialer
VanillaSoft
9.4

Support Rating

Acarda Messenger Auto Dialer
VanillaSoft
9.0

In-Person Training

Acarda Messenger Auto Dialer
VanillaSoft
9.3

Online Training

Acarda Messenger Auto Dialer
VanillaSoft
9.0

Implementation Rating

Acarda Messenger Auto Dialer
VanillaSoft
9.6

Scalability

Acarda Messenger Auto Dialer
VanillaSoft
9.3

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