What users are saying about
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42 Ratings

VanillaSoft

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42 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

VanillaSoft

It is great for a small company like mine because it's allows for easy scalability - very easy to do. Allows ease of hiring just the number of people that we need from all over the country, so we get the very best at the least cost. We've actually used it to hire internationally - again we can watch the results and address issues immediately - give immediate coaching to improve our results for our clients.
I love the ability to watch calling campaigns as they unfold. Sometimes there are issues that arise which need immediate attention from both my client and myself. Our clients love that we can give detailed feedback to correct a situation or address an issue. Clients are impressed at the level of support we provide to ensure their overall successful campaigns!
Valie Robbins | TrustRadius Reviewer

Pros

VanillaSoft

  • One of my favorite features is the ability to customize routing. Quite often a caller is told by a prospect to call back at a certain date and time, the caller can set that and the record will pop up in the front of the database on that date and time letting you know that you have a call to make.
  • We also send out information on behalf of our clients to prospects, which we do directly out of VanillaSoft. After the information is emailed the system will actually let us know when it was opened and moved that prospect record to the front of the database to be a priority in call rotation.
  • I also love that we were able to customize it so that the callers have everything they need to see right in front of them. We have a area that has the prospects information, name and address, then an area that has required information fields with questions the caller needs to ask and place answers in the appropriate fields, then we have an area with a notepad, an area to access the calendar, and an area that gives the caller all the previous activity on the record.
  • These are considered strengths for us as all of these examples make my job and the callers job much easier and saves us a ton of time and money.
Anonymous | TrustRadius Reviewer

Cons

VanillaSoft

  • VanillaSoft, to my knowledge, does not have a function where you can record a voicemail that is automatically sent to individuals who do not pick up their phones.
  • From a manager's perspective, there are many nuances to working with the VanillaSoft software that can be difficult to become accustomed to.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Use of VanillaSoft has become essential to our business.
Janet Kennedy | TrustRadius Reviewer

Usability

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
We used it for over ten years - never an issue - very easy to use. Our clients love it!
Valie Robbins | TrustRadius Reviewer

Reliability and Availability

VanillaSoft

VanillaSoft 10.0
Based on 1 answer
Had a couple of times when system was down, but was always made to feel they were working on addressing it and cared about my inconvenience.
Valie Robbins | TrustRadius Reviewer

Performance

VanillaSoft

VanillaSoft 10.0
Based on 1 answer
Very robust, easy to set up, can see issues immediately, answer telemarketers questions about system or suggestions, as well as address client's questions about a campaign immediately.
Valie Robbins | TrustRadius Reviewer

Support

VanillaSoft

VanillaSoft 9.3
Based on 3 answers
Response time was acceptable for the relatively few problems any of our users may have encountered. Fortunately, such occasions were rare.
Alvin Fayman | TrustRadius Reviewer

In-Person Training

VanillaSoft

VanillaSoft 10.0
Based on 1 answer
Website easy to use, questions were answered easily and quickly either by e-mail or phone call.
Valie Robbins | TrustRadius Reviewer

Implementation

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Our implementation was very easy.
Janet Kennedy | TrustRadius Reviewer

Alternatives Considered

VanillaSoft

I believe that VanillaSoft has a better structure for the data input. It also allows you to view the script which I did not experience with Salesforce. I also like the accessibility of the dashboard for the team members. My favorite thing about VanillaSoft is that you are able to do everything from the system without having to go back and forth on the tabs. I liked it a lot better.
Emilia Ramirez | TrustRadius Reviewer

Scalability

VanillaSoft

VanillaSoft 10.0
Based on 1 answer
Easy to add and train personal to use VanillaSoft. Can walk new people through set up or view issues on-line to address telemarketer questions
Valie Robbins | TrustRadius Reviewer

Return on Investment

VanillaSoft

  • This has definitely increased my ability to get sales and donations from patrons by helping with followup!
  • I’m also able to report any issues which has enabled me to get answers for patrons from the arts organization they are patrons of, which then subsequently helps me secure a donation once the answers have been provided.
Adam Lesar | TrustRadius Reviewer

Screenshots

Pricing Details

VanillaSoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

VanillaSoft Editions & Modules

Edition
VanillaSoft Pro$801
  1. user
Additional Pricing Details
VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS

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